Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Saint Augustine provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
183 reviews
5 stars
106
4 stars
24
3 stars
8
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while some customers praise their kindness and professionalism, others report rudeness and unhelpfulness, particularly at the front desk.
Care Quality
Many customers appreciate the thorough care and attention their pets receive, but there are significant concerns about misdiagnoses and upselling unnecessary services.
Facility Experience
The facility is generally described as clean, but there are complaints about long wait times and the drop-off only policy, which some find distressing for their pets.
Pricing Concerns
While some customers find the wellness plans and services affordable, others feel that the pricing is high and that they are pressured into unnecessary treatments.
- DBDixie BarnesDec 19, 20251.0This place is about money not your pets health my dogs are scared to death of the one blonde lady that works there they take my dogs in the back and I here my dog screaming there not like any vet I've been too cheeper but not worth my pets being scared then I tried to cancel my pet insurance and they keep taking money from my account. I had several friends who came there and felt the same way I do. They try to sell you stuff you don't need push stuff on you . Good examples I have a roommate that was going there live with my dogs and all on heart worm meds and tried to tell her that her dog had worms and tried to charge her 75.00 for worm med when I called and said how could her dog on the same as mine and mine don't have worms they got caught in a lie it a mess there believe me there charging you for stuff you don't need or our dog isn't receiving. Look on the Internet and you will see a lawsuit from a veteran who said they wanted him to give alter sound test to make the bill more
- JCJudith CookDec 1, 20255.0I don't even know where to start. The staff here are completely understanding and don't judge people who come in. They do their best to make you and your pet comfortable. I highly recommend this vet! And thank you halie and the other lady that helped me today and of course all the other staff!
- DMDee MarshNov 19, 20255.0Everyone at Banfield Vet Hospital were all kind and helpful with all questions and concerns I had. The facility looked very clean. I would recommend them to everyone. Also the pricing seemed very fair .
- KGKristin GebbieNov 14, 20255.0I have been to this clinic several times for my cat's care and I have always had a great experience. I have always been lucky enough to make an appointment for the same or next day, and for an in-room visit as opposed to just a drop-off. The staff has always been wonderful. They truly take the time to listen to my concerns regarding my cat, and they take the time to answer all of my questions, making sure I thoroughly understand the issues and the treatment plan. Dr. Kanacheril, in particular, has been my favorite veterinarian, as she is so knowledgeable and so very thorough. Also, I want to mention that I have the Optimal Wellness Plan for my cat, which I think is an excellent value given that is covers his somewhat often vet visits, and his annual dental cleaning. I definitely recommend Banfield, and especially this particular clinic.
- LELindsay EdwardsOct 11, 20255.0They are so nice here and helpful. I just got a new puppy from a rescue and they got me right in with their vet. The puppy package is affordable and perfect for all his wellness needs ♡ Thank you all for loving Cooper he was so chill at his first visit.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services are offered at Banfield Pet Hospital in St. Augustine?
Banfield Pet Hospital offers a variety of services including preventive care, vaccinations, dental care, parasite control, nutrition advice, spay/neuter, microchipping, DNA testing, and end-of-life care.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans® can access remote pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan that includes exams, vaccines, early screenings, nutrition and dental consultations, and discounts on treatments. The plan automatically renews yearly unless paid in full at enrollment.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield app using the provided scheduling links.
What are the operating hours of Banfield Pet Hospital in St. Augustine?
Banfield is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays 8:00 AM to 5:00 PM, and Sundays 10:00 AM to 5:00 PM. They are closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits to Banfield Pet Hospital to ensure timely and attentive care for your pet.
What nearby pet services are available when visiting Banfield Pet Hospital?
Nearby you can find PetSmart offering additional pet products and services, which can be convenient for purchasing pet supplies before or after your veterinary visit.
What shopping options are available near Banfield Pet Hospital?
Nearby shopping includes Ross Dress for Less and Marshalls for clothing and department store needs, as well as ALDI USA for groceries and supermarket essentials.
Are there transportation services close to Banfield Pet Hospital for easier access?
Yes, James Executive Transportation Services is nearby, which can help customers access Banfield Pet Hospital conveniently.