Banfield Pet Hospital

Reviews

• GP

  Gloria Pierce

  Dec 23, 2025
  5.0
  Perfect as always
• HF

  Hans P Finkbeiner

  Dec 10, 2025
  3.0
  Banfield is convenient and the Staff is courteous and friendly. However, we have not made any progress on my pet's problem in excess of one year.
• GG

  Glaucia Garcia

  Nov 27, 2025
  1.0
  Revised Complaint – Belinha’s Experience at Banfield Pet Hospital (Sarasota – University Pkwy) I am writing to express my deep concern, sadness, and frustration after taking my cat Belinha for her first-ever appointment at the Banfield clinic located at this address. Belinha arrived healthy, happy, active, and eating normally. We were told she would receive routine vaccines, exams, and a deworming medication, and that the visit would take about two hours. However, we dropped her off at 9:00 AM and she was not returned to us until 2:30 PM — more than five hours later, without any clear explanation for the prolonged delay. The moment we brought her home, we noticed that she was not acting like herself. She became sad, withdrawn, lethargic, and refused to eat, which is completely unlike her. The following day, the clinic called to check on her, and we immediately reported that she was not well. The advice we received was simply to “keep monitoring her.” Her condition continued to deteriorate. We contacted the clinic again, expressing our worry, but were informed that the earliest available appointment was Tuesday, despite the fact that our cat was already weak, not eating, isolating herself, and visibly worsening. We entrusted our healthy cat to this clinic, and she was returned to us ill. At that point, we were afraid to bring her back to the same location. We sought help at another hospital, where new tests were performed and treatment was started. Unfortunately, after an entire week, Belinha is still not improving, and we are living in constant fear and heartbreak. A veterinary clinic should always provide support, responsibility, and urgency, especially when a pet’s condition worsens immediately following a visit. Instead, we experienced delays, lack of guidance, and no sense of urgency, leaving us feeling completely abandoned. We brought in a healthy cat full of life… and we now have a cat who is weak, sad, not eating, and getting worse each day. My family is devastated watching Belinha suffer like this. We have an appointment at another location tomorrow, praying that something can still be done. But what remains is the pain and trauma of a family who trusted Banfield — and felt completely let down.
• CL

  Cathy Lewis

  Nov 20, 2025
  5.0
  They have taken wonderful care of my cats everybody at Banfield is extremely sweet knowledgeable very loving and caring extremely honest and they do a fantastic job I recommend Banfield to everyone
• AI

  Ambrozia Itellari

  Sep 13, 2025
  5.0
  I recently brought in my kitten for his wellness check-up after finding him as a stray, and I couldn’t be more thankful for the experience. From the moment we arrived, the entire team was so kind, welcoming, and genuinely caring. They made both me and my kitty, Toulouse feel safe, comfortable, and valued, which meant the world to me as I start this journey of giving him a loving home! The vet tech who helped us (I wish I could remember her name!) was absolutely amazing, so patient and sweet as I asked her so many questions. She never rushed me, and it really showed how much she cared. Dr. Olsen was amazing, so gentle, thorough, and attentive to Toulouse’s needs, and made sure I didn't leave the room until all of my concerns for him were addressed!!!! She took the time to explain everything clearly and treated him with great care. Banfield went above and beyond, and I’m so grateful for the compassionate and professional care they provided. I left feeling reassured and confident that my kitty is in great hands here. Highly recommend!!!

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