Banfield Pet Hospital® - Sarasota provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Feedback on staff is mixed; while some customers praise the caring and friendly nature of the staff, others report unprofessional behavior and rudeness from certain employees.
Service Quality
Many customers appreciate the quality of care provided to their pets, particularly from specific veterinarians, but there are numerous complaints about misdiagnoses, lack of thoroughness, and high costs.
Appointment Issues
Several reviews mention long wait times and issues with appointment scheduling, including being told to leave pets for extended periods without clear communication.
Wellness Plans
The wellness plans are generally viewed positively, with customers noting their affordability and value, although some express frustration over unexpected costs and limitations.
Communication Problems
Customers frequently report poor communication regarding treatment options, costs, and appointment procedures, leading to dissatisfaction with the overall experience.
KM
Krysta Mardon
Feb 13, 2026
5.0
Banfield is our go to! It’s not easy to trust just anyone with your fur baby. The care team is always great - we’ve been so many times.
The docs are always amazing… we have been explained everything from the care plan, what to expect and then of course the membership and cost. Always so crystal clear… they give me options and make sure I am comfortable. Dr Manu is extremely knowledgeable!!!! Vet tech staff is awesome - Garrett has always taken care of my pup and is wonderful.
BJ
Breanna Joyner
Feb 10, 2026
1.0
Very disappointed with my experience with Garrett at Banfield (6591 S Tamiami Trail, Sarasota). I was told upgrading my wellness plan would cover my dog’s visit, tests, and medication, bringing my total to $188 instead of $680. Based on that information, I agreed.
Later, I was informed the services were not covered. When I returned to clarify, Garrett denied what he told me and claimed I signed paperwork I never signed. I also discovered what appears to be my signature on documents I did not sign, which is extremely concerning.
I do want to say that Manager Thereana was professional, helpful, and very easy to deal with. The rest of the team has always been great — this was my first negative experience here. Unfortunately, one bad experience like this can overshadow the good.
Clear, honest communication is essential, especially when it comes to our pets.
DP
Dana Platon
Jan 23, 2026
5.0
I recommend this location. Great place for your pet and amazing staff.
IM
Isabelle Mira
Dec 12, 2025
1.0
Drove almost 40 minutes to my appointment just for someone to walk into the exam room and tell me the vet can't see my dog because she's in surgery and to "leave my dog with them for a few hours until she's done". I have never been to Banfield before...talked to the Petsmart general manager who said even though he can get Banfield services for FREE he chooses to take his pet elsewhere. Stay away. They're unprofessional and the techs there seem sketchy!
NT
Nicky Thompson
Nov 10, 2025
1.0
If your ever thinking to take your animal to this clinic STOP and go somewhere else. Whatever you do DO NOT USE THIS PLACE. The nurse is a nasty jerk with no compassion for your fur babies. And the dr should be ripped of his license! Don't understand how a clinic can be so cold hearted. I took my ill senior cat to this hospital and my cat sat for over 8 hours and they did nothing!!!!!!!!! ABSOLUTELY NOTHING. let's just say I spoke my mind and they didn't get one red cent from me! Please if you care about your animal DO NOT GO TO THIS HOSPITAL!!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: