Banfield Pet Hospital® - Port St. Lucie Gatlin provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff for being friendly, professional, and caring towards their pets.
Professionalism
While some reviews highlighted the professionalism of the staff, others reported instances of unprofessional behavior and poor communication.
Care Quality
Several customers expressed satisfaction with the quality of care their pets received, although there were complaints about misdiagnoses and rushed appointments.
Wait Times
Customers frequently mentioned long wait times for appointments and checkouts, leading to frustration.
Wellness Plan Issues
There were multiple complaints regarding the wellness plan, with customers feeling misled about its benefits and costs.
RQ
Rich Q
Feb 24, 2026
5.0
Caring and helpful crew. Very clean. Offers great coffee 🙂
Responsive and punctual with test results and requested instructions and advice.
TR
Terry Ruger
Feb 17, 2026
5.0
The office is very clean, and everyone was welcoming and treated our dog very nice. We feel very comfortable with the staff.
LS
Linda Strauber
Jan 14, 2026
5.0
Very professional. Great customer service. We picked up prescription cards for dog and cat food !
SM
Stephen Muller
Dec 31, 2025
5.0
Very professional staff
MB
Mark Boals
Dec 24, 2025
5.0
Love this place. The staff are so nice and the Vet was so knowledgeable about her dog behaviors and suggestions.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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