Banfield Pet Hospital

Reviews

• CA

  Christian Avila

  Jan 31, 2026
  1.0
  I’ve been taking my dog to Banfield Pet Hospital since she was born and have visited multiple locations from Naples to Sarasota. Unfortunately, the experience at this specific location was by far the worst. From the moment I arrived—only seven minutes late—I was met with unnecessary attitude and rudeness from an older staff member who showed zero patience or customer service skills. Instead of being understanding or professional, I was spoken to disrespectfully and given attitude throughout the interaction. I was also judged and given looks because my dog is not currently on heartworm medication, which felt completely inappropriate and unprofessional. To make matters worse, I was told I needed to “arrange my travel time better” to make appointments on time—an unacceptable way to speak to a client. Due to this treatment, I turned around and left. My dog will not be having surgery at this location, and we will not be returning. I would rather drive over an hour to a different Banfield than ever come back here again. Horrible customer service. No thank you
• DD

  Denise

  Jan 10, 2026
  5.0
  They helped me with my dog. They r very nice to everyone and animals that walks in.
• MM

  Mariposa Mariposa

  Nov 6, 2025
  5.0
  I have been taking my babies here for years and they are always cared for like they are their pets.
• TC

  Tammy Cotton

  Oct 29, 2025
  5.0
  Everyone there was great!!
• CC

  Constance

  Oct 23, 2025
  2.0
  Waited over one hour to be seen for a “drop off”! Three people in line ahead of me. One just wanted to “pay his bill”! Received a call from the Vet Female Doctor pressuring me to go with recommendations for drugs on blood issue and wanted to do urine tests, have me come back because she did not have a tool she needed with her to check animal’s urine. I said I just brought my dog Lucy in for a bacterial infection. I thought “what the heck”! I asked her several questions about what she was doing and asked her about statistics about procedures and she said she did not have time to deal with any statistics! Do you want it done or not she said. Turns out she had the wrong owner for another dog name Lucy!!!! So much for placing name collars around the dog’s neck for ID purposes. You need to get help in the front of the office and better people in the back to service our animals. The folks that assist the doctors are not trained properly either. I saw one assistant at the beginning of the week who received information from the doctor on a wellness check and discovered “the ear infection”. Then when I followed up a couple of days later a different assistant came in just to talk about my long wait and did not even check the chart and why I was there. I informed her to bring her up to date!! This facility is very, very unprofessional. I have had a business for over 50 years, I would not have lasted 3 months with discrepancies like this business. These are people’s pets, a family member.

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