Banfield Pet Hospital

Reviews

• MD

  Mariana Cota diaz

  6 days ago
  1.0
  I took my puppy to Banfield on February 16 for only one vaccine and a physical exam. That same day, I signed up for their wellness plan. The appointment did not last more than 10 minutes, and before and after the visit I repeatedly asked the veterinary assistant what procedures would be performed. She confirmed every time that only one vaccine and a physical exam were done. One week later, when I checked my account because I wanted to cancel the plan, I was shocked to see a balance of $390 to be able to cancel the plan, in addition to the $170 I already paid, supposedly for services performed. My account shows fecal tests (which is rare because I was not told to bring stool), medications, and even a DNA test — procedures that were never explained to me and never authorized by me. This feels like a complete lack of respect and transparency. I have no way to verify that these tests were actually performed, and honestly, it seems almost impossible that in a visit lasting less than 10 minutes my puppy received additional vaccines, fecal exams, medications, and a full physical exam. On top of that, my puppy was given a medication without my knowledge or explanation of what it was for, even though I was very clear that the only additional thing I wanted was flea prevention. I am extremely disappointed. I called and spoke with the manager and the billing department, and no one was able to provide a clear or logical explanation for these charges. I would not recommend this location. There is a serious lack of communication, transparency, and informed consent, which is unacceptable when it comes to our pets and our finances.
• RA

  RJ AG

  Jan 10, 2026
  1.0
  Second person to arrive. Once inside I’m told I need to wait 30min and it was told me “It is a drop off” - what this means? That you make people wait whatever time you want when you book as many as you want at 7. Costumer service, in my opinion bad and lack or organization with the booking. Also, I was told that I would be giving the 6month supply for the simparica, when I requested it… we don’t have it has to be shipped.
• JJ

  Jill

  Jan 7, 2026
  5.0
  Shout out to Dr. Nicolas, and Chelsea CVT for taking such good care of Leo and seeing him in such a short notice to see him and make sure he was okay.
• CC

  Chad

  Dec 21, 2025
  5.0
  Excellent experience with this Banfield Pet Hospital in Pompano Beach. Melissa, the receptionist, was outstanding, kind, professional, and extremely informative. She followed up quickly, clearly explained the doctor’s recommendations, and kept me fully updated on everything regarding Thanos. Her communication and reassurance truly made a stressful situation much easier. It’s clear she genuinely cares about both pets and their owners. Highly recommend this location and extra thanks to Melissa for her exceptional customer service.
• GM

  gisell m

  Dec 1, 2025
  5.0
  Angie was amazing explained everything to me perfectly!!

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