Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pompano Beach provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
186 reviews
5 stars
107
4 stars
18
3 stars2
2 stars
5
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the staff for being friendly and caring, many reported poor customer service experiences, including rudeness and lack of communication.
Quality of Care
Several reviews highlighted concerns about misdiagnoses and inadequate treatment, leading to serious health issues for pets.
Pricing Issues
Customers frequently mentioned feeling overcharged and criticized the upselling of unnecessary tests and services.
Appointment Management
Numerous complaints were made about long wait times for appointments and poor scheduling practices, leading to frustration among pet owners.
Mixed Experiences
While some customers had positive experiences with specific staff members, others reported severe dissatisfaction, indicating inconsistency in service quality.
- RARJ AG2 days ago1.0Second person to arrive. Once inside I’m told I need to wait 30min and it was told me “It is a drop off” - what this means? That you make people wait whatever time you want when you book as many as you want at 7. Costumer service, in my opinion bad and lack or organization with the booking. Also, I was told that I would be giving the 6month supply for the simparica, when I requested it… we don’t have it has to be shipped.
- JJJill5 days ago5.0Shout out to Dr. Nicolas, and Chelsea CVT for taking such good care of Leo and seeing him in such a short notice to see him and make sure he was okay.
- CCChadDec 21, 20255.0Excellent experience with this Banfield Pet Hospital in Pompano Beach. Melissa, the receptionist, was outstanding, kind, professional, and extremely informative. She followed up quickly, clearly explained the doctor’s recommendations, and kept me fully updated on everything regarding Thanos. Her communication and reassurance truly made a stressful situation much easier. It’s clear she genuinely cares about both pets and their owners. Highly recommend this location and extra thanks to Melissa for her exceptional customer service.
- MFMarisol FloresDec 16, 20255.0My fur baby and I have been coming here for a little over a year now since we moved to the area. Hands down the absolute best care that my fur baby has ever received. He actually enjoys his visit and it fills my heart with joy to see how much love and care is given to my fur baby at his visits. Thank you to Nurse Chelsea for always giving him the best care and thank you for all the knowledge and information you provide to me during our visits. Happy Holidays !
- GMgisell mDec 1, 20255.0Angie was amazing explained everything to me perfectly!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Pompano Beach offer?
Banfield Pet Hospital provides general services such as routine vaccinations, microchipping, dental and surgical care, preventive care treatments including nutrition and behavioral counseling, parasite control, and DNA testing.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or mobile app, including the Banfield app available on iOS and Android devices. Drop-off and in-room appointments are available.
Does Banfield Pet Hospital provide emergency care?
Banfield Pet Hospital does not provide emergency care services. However, you can call them during hospital hours for urgent care advice, and they can provide referrals to emergency hospitals if needed. For emergencies outside hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Pompano Beach?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on certain holidays such as Thanksgiving, Christmas, and New Year’s Day.
What is an Optimum Wellness Plan at Banfield?
An Optimum Wellness Plan offers annual preventive care, including exams, vaccines, early diagnostics, nutritional and dental care consultations, and more. These plans automatically renew yearly and are designed to keep your pet healthy.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital welcoming to LGBTQ customers?
Yes, Banfield Pet Hospital welcomes LGBTQ customers, promoting an inclusive environment.
What nearby pet-related services are close to Banfield Pet Hospital in Pompano Beach?
PetSmart is located nearby, offering pet supplies and additional pet services that may complement your veterinary care visits at Banfield.
What shopping centers are near Banfield Pet Hospital for convenience during your visit?
Pompano Square Mall and Pompano Citi Centre are nearby shopping centers where you can shop and dine before or after your pet’s appointment at Banfield.
Are there any recreational or family-friendly places close to Banfield Pet Hospital?
Yes, nearby attractions include the Bike Track at Pompano Mall for racing enthusiasts, Southeast Police Motorcycle Rodeo events, and Chuck E. Cheese for family fun and dining.