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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
If you’re in need of veterinary services for your dog or cat, convenient petcare is just minutes away. Visit Banfield Pet Hospital in Pinecrest, FL. Our location on South Dixie Highway provides veterinary services designed with your pets’ wellness in mind. From routine exams and vaccinations to microchipping, our petcare team can help answer your questions related to your pet’s wellness.
Our clinic in Pinecrest is within a short driving distance of Dadeland, Palmetto Bay, Cutler, and Kendall. Easily findable from U.S. Route 1, we’re located in the Dixie Belle Shoppes shopping center.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
220 reviews
5 stars
154
4 stars
18
3 stars
4
2 stars
7
1 star
37
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, caring, and professional, particularly highlighting individuals like Jackie and Dr. Faulkner.
Service Efficiency
Numerous reviews indicated issues with long wait times and inefficiencies in service, with customers often waiting over an hour despite having appointments.
Customer Experience
While some customers had positive experiences and felt their pets were well cared for, others reported significant dissatisfaction with the handling of appointments and care.
Communication Issues
Several reviews mentioned poor communication regarding appointments, prescription approvals, and overall service, leading to frustration among customers.
Concerns Over Care Quality
A number of customers expressed concerns about the quality of care, citing experiences where their pets were not adequately treated or where miscommunication led to negative outcomes.
- AHAva HNov 4, 20255.0It was our first visit and the staff made blue and I feel like family. Ms. Jackie was very patient with me answered all my concerns. Very professional, friendly, and knowledgeable. Dr. Vasquez-Flores thank you for making our 1on 1 experience comfortable. Great staff💗
- JPJacky PrietoOct 16, 20251.0My dog was under their care and I paid for the optimum wellness plan for two years for them to ignore signs of her having cancer and a tumor that led to her death. And with only two month remaining for the plan to renew they continue to bill me. It’s money hungry and in gross taste. After speaking to the assistant manager and sharing all my grievances they still want to charge me for the two months remaining for my dog that passed away. I shared how when I took either of my dogs they always made me drop them off but I would request for in person appointments and I never got to speak to a vet face to face. Every time I’d pick up my dogs their paws were bloodied and nails broken. And when I took my dogs for a dental cleaning she was so doped up she couldn’t walk and she vomited. And there are groomers that can do dental cleaning without drugs or putting them under. Terrible service and not empathy for a customer who was with them for over two years. I had to watch my dog die a very traumatic death and pay an emergency animal clinic $1000. And Banfield just wants to keep charging me after all of this and all the mistreatment I received while being a customer there. I would never recommend this clinic to another person. Take your pet here if you want all your concerns ignored.
- SSSandra SierraOct 14, 20251.0What a horrible experience, you schedule an appointment online in advance (the day prior) only to have them call you stating they need to reschedule your appointment for later that day, only to proceed with you showing up to your later rescheduled appointment after having to leave work due to accommodate their rescheduling for them to say “you don’t have an appointment” although your pets name was clearly displayed on their appointment a screen… EXTREMELY UNPROFESSIONAL…
- YKYazmene KaylaniOct 2, 20255.0My baby wasn’t feeling well and the team made sure he went home feeling much better. Dr.Faulkner, Jackie, and Gaby were all super helpful and made sure my baby was sent home with things to help him feel better and were there to ease my stress.
- BHBeverly HernandezSep 22, 20255.0They were so good with our puppies and answered all of our questions without rushing us out like other vets do.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, you can call during hospital hours for urgent care advice and referrals. For emergencies outside of these hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield Pet Hospital offer?
Services include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in Banfield’s Optimum Wellness Plan?
The plan covers annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals or credit card charges, or choose to pay in full at enrollment for easier budgeting.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you and your pet see the vet together, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's operating hours?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on certain holidays.
Where is Banfield Pet Hospital located in Pinecrest, FL?
Banfield Pet Hospital is located at 12215 South Dixie Hwy in the Dixie Belle Shoppes shopping center, easily accessible from U.S. Route 1.
What nearby places can I visit when I come to Banfield Pet Hospital?
Nearby you can find restaurants like Platea Prime Steakhouse and Ceviche Bar, Pei Wei Asian Restaurant, and Starbucks coffee shop. There are also services like Pinecrest Orthodontics and Kumon education center to visit nearby.
How can nearby dining options enhance my visit to Banfield Pet Hospital?
You can enjoy meals at nearby restaurants such as Platea Prime Steakhouse, Pei Wei, or Taco Rico Tex-Mex Cafe before or after your pet’s appointment for a convenient outing.