Banfield Pet Hospital

Reviews

• EP

  Elda Parra

  Jan 29, 2026
  5.0
  very professional & courteous
• DO

  Diana Ocampo

  Dec 23, 2025
  5.0
  I adopted a kitten and they have been walking me through this experience since week 1. Awesome vets and kind receptionist. I do recommend the wellness plan since it splits up what you would spent in 3-4 visits over the course of a year and you get unlimited telehealth. The kitten plus plan includes the neutering, too. Way better than reimbursement insurance. Facility is very clean. Appointments are available on the daily so you can do same day appointments. Parking is shared with restaurant but I always fine at least one spot open. They tend to get busy in the evenings (that’s when surgical patients get picked up) but they give you full attention when it’s your turn. The best part of the wellness plan is that you can go to any Banfield. I’ll be putting that into use as I travel with my kitten up North for the holidays.
• AV

  alessandra volcanes

  Dec 4, 2025
  1.0
  If I could leave zero stars I would. I called to tell them my cat had blood in his urine. They tell me to bring him in immediately. After they have him sitting there alone and stressed from 12:30-4:30PM, they then call me to tell me they can’t do anything because they could only sedate him before 3PM. Blood in urine is one of the main cause of deaths in male cats if not caught on time, which should be treated with sense of life or death urgency. The lack of urgency for an animal in this situation was so disheartening and disappointing. Think twice before ever taking your baby/ loved one to a banfield hospital at all or ever again.
• AH

  Ava H

  Nov 4, 2025
  5.0
  It was our first visit and the staff made blue and I feel like family. Ms. Jackie was very patient with me answered all my concerns. Very professional, friendly, and knowledgeable. Dr. Vasquez-Flores thank you for making our 1on 1 experience comfortable. Great staff💗
• JP

  Jacky Prieto

  Oct 16, 2025
  1.0
  My dog was under their care and I paid for the optimum wellness plan for two years for them to ignore signs of her having cancer and a tumor that led to her death. And with only two month remaining for the plan to renew they continue to bill me. It’s money hungry and in gross taste. After speaking to the assistant manager and sharing all my grievances they still want to charge me for the two months remaining for my dog that passed away. I shared how when I took either of my dogs they always made me drop them off but I would request for in person appointments and I never got to speak to a vet face to face. Every time I’d pick up my dogs their paws were bloodied and nails broken. And when I took my dogs for a dental cleaning she was so doped up she couldn’t walk and she vomited. And there are groomers that can do dental cleaning without drugs or putting them under. Terrible service and not empathy for a customer who was with them for over two years. I had to watch my dog die a very traumatic death and pay an emergency animal clinic $1000. And Banfield just wants to keep charging me after all of this and all the mistreatment I received while being a customer there. I would never recommend this clinic to another person. Take your pet here if you want all your concerns ignored.

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