Petco

4.3
1283 reviews

About

Pet StorePet supply store
Visit your Pensacola Pet Store located at 1670 Airport Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1670 Airport Blvd, Pensacola, FL
32504-8618, United States

Hours

Reviews

4.3
1,271 reviews
5 stars
802
4 stars
234
3 stars
114
2 stars
41
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Eric, Ava, and Randy for their exceptional service.

Grooming Issues

Several reviews highlighted dissatisfaction with the grooming services, citing poor quality, rudeness from staff, and instances of animal mishandling.

Product Availability

Customers expressed frustration with product availability, particularly regarding fish and specific pet supplies, often finding items out of stock or experiencing issues with online orders.

Store Cleanliness

While some customers noted the store was clean and well-stocked, others reported concerns about cleanliness, including dead fish and bugs in the store.

Pricing Concerns

Multiple reviews mentioned that prices were high, with some customers feeling that the value did not match the cost of products and services.
  • CP
    Carl Pendell
    Nov 16, 2025
    1.0
    Saw this post on Facebook. Sorry the person posting ripped you off, but thought this could be a learning opportunity for staff. Person lives in Panama City Florida- so maybe went to Pensacola location?
  • CL
    Christopher Light
    Nov 15, 2025
    3.0
    They have a good selection but after looking at the prices for everything I was purchasing online almost everything was $10 cheaper for the same brand items at Petsmart.
  • SH
    Susan Hill
    Oct 28, 2025
    5.0
    The gentleman, owner/manager possibly, couldn’t have been more helpful and nice. We used the self dog wash and it had everything we needed and it was clean.
  • EB
    Elizabeth Surcouf (Betsy)
    Oct 26, 2025
    1.0
    Drove an hour for an on-line purchase in the Pensacola store just to find out the order was canceled! On line says they will old for 5 days- nope guess they just put it back whenever!! Ordered it 3 days ago. Associates Erik was awesome and so kind and apologetic. But I will Never order from them again. Lost a costomer.
  • JR
    Janette Rogers
    Oct 20, 2025
    1.0
    Grooming department is rude and charges extra for services they don't even do. We've spent a lot of money here multiple times and never received what we asked for. We were always made to pay extra and we were super workable every single time, but there was absolutely no consideration to our preferences or the fact that we paid extra to get something done. They are dishonest and rude and definitely lost a well-paying customer.

Frequently Asked Questions About Petco

Does the Petco Pensacola location have a vet hospital?

No, Petco Pensacola does not have a full-service vet hospital.

Does Petco Pensacola offer vaccinations?

No, Petco Pensacola does not provide vaccinations.