Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pensacola provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
305 reviews
5 stars
189
4 stars
29
3 stars
22
2 stars
15
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their friendliness, professionalism, and genuine care for pets.
Appointment Issues
Several reviews mentioned difficulties with scheduling appointments, including last-minute changes and long wait times.
Communication Problems
Customers expressed frustration with poor communication, including difficulty reaching staff by phone and lack of updates during appointments.
Pricing Concerns
There were multiple complaints about high prices and perceived overcharging for services, with some customers feeling that the costs were not justified.
Mixed Experiences
While many customers had positive experiences, there were significant negative reviews highlighting poor service and care, leading to a divided perception of the clinic.
- JBJanis Bishop5 days ago5.0The entire process was pure excellence. The staff and Vet were all very caring and professional. Best decision for my little Draxie
- LLLSep 19, 20251.0The employee working the counter had to give me lawyer talk about not being able to accept my refund cause I stepped an inch way from the counter. You serious? The look on their face
- WHWilliam HollisSep 17, 20255.0They are in time and efficient
- LJLora JacobsonSep 16, 20255.0No problem getting an appt. Dropped off my cat and because I had to drive 40 min each way they were kind enough to get him taken care of at 10 and he was ready for pickup at 10:15. I was pretty happy.
- JSJamie SandersSep 6, 20254.0I have one of the Banfield health policies for a puppy. Puppy care is smooth and easy and will transition into adult hood. -1 star because it is extremely difficult to get someone to answer the phone.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital in Pensacola offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialty providers. Outside hospital hours, please contact a local emergency hospital.
What types of veterinary services does Banfield Pet Hospital in Pensacola provide?
Banfield Pet Hospital offers general veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition and behavioral counseling, parasite control, spay/neuter services, DNA testing, and end-of-life care.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including exams, vaccinations, early diagnostics, nutrition consultations, dental care and more. It automatically renews yearly and does not cover treatment of unpredictable conditions but discounts apply for those treatments.
How can I schedule an appointment at Banfield Pet Hospital in Pensacola?
You can schedule an appointment online through Banfield's website or their app available on the Apple App Store and Google Play. Appointments include in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
What are the Banfield Pet Hospital's hours of operation in Pensacola?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with an Optimum Wellness Plan can use Vet Chat™, available 24/7 via the Banfield app, to receive remote pet care advice and triage support directly from a veterinarian.
What nearby pet-related stores can I visit along with Banfield Pet Hospital in Pensacola?
Located near Banfield Pet Hospital is PetSmart, a popular pet services and retail store where you can shop for pet supplies and accessories before or after your veterinary visit.
Are there any nearby optometry centers close to Banfield Pet Hospital in Pensacola?
Yes, Opti-Club and Pensacola Vision Center are nearby optometry and eyewear providers. If you are in the area for your pet’s care, these centers offer convenient access for your vision needs as well.
What dining options are available near Banfield Pet Hospital in Pensacola?
Close to Banfield Pet Hospital, you can find several restaurants such as IHOP for breakfast and brunch, House of Pho for Vietnamese cuisine, Healthy Habitz for healthy food and smoothies, and Shrimp Basket for seafood lovers.