Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pembroke Pines provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
365 reviews
5 stars
227
4 stars
29
3 stars
10
2 stars
12
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and attentiveness, while others report rude interactions and poor communication.
Appointment Issues
Numerous reviews highlight significant problems with scheduling, including long wait times, last-minute cancellations, and confusion over appointment times.
Transparency and Pricing
Several customers express frustration over unexpected charges and a perceived lack of transparency regarding pricing and services offered.
Quality of Care
While some reviews commend the quality of care provided to pets, others raise serious concerns about misdiagnoses and inadequate treatment.
Overall Experience
The overall sentiment is mixed, with some customers having positive experiences and recommending the service, while others strongly advise against using this location due to repeated negative experiences.
- SCShirley CalvoOct 29, 20251.0I’ve always heard great things about Banfield, but this specific location has been nothing but disappointing. Every single visit feels like a test of patience — I’m constantly made to wait excessive amounts of time, get calls to reschedule, or am told to come in at a certain hour only for them to not be ready or even there. My time is valuable, and it’s incredibly disrespectful to treat clients as if we have nothing else to do but sit and wait. To make things worse, they told me one total price in the morning, and when I came to pick up my pet, the amount was three times higher. No explanation, no warning — just a completely different number out of nowhere. That’s unacceptable and feels like a complete lack of honesty and transparency. If this had happened once, I’d let it go. But this has been a pattern — over and over again. It’s unprofessional, frustrating, and shows a serious lack of organization and respect for their clients’ schedules. I expected much better from Banfield, and this location has completely changed my opinion.
- MMManuel MoralesOct 14, 20255.0Always a great experience with Banfield, all the staff are really nice and very attentive.
- CBchrista BaggottOct 14, 20251.0They cancelled my appointment, after I was already there , and I was 15 minutes early, for my cat. The reason they gave me was "everyone was leaving early today." I will never make another appointment there.
- PLPhatLife Entertainment, LLCSep 15, 20254.0Friendly staff
- GSGlenn SmithSep 15, 20255.0You guys and gals were awesome with Cholito
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Pembroke Pines offer?
Banfield provides preventive care such as vaccinations, dental care, parasite control, nutritional and behavioral counseling, plus comprehensive exams, surgery, microchipping, DNA testing, and end-of-life care.
What are the operating hours for Banfield Pet Hospital in Pembroke Pines?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM. It is closed on major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, they do not provide emergency services; however, during hospital hours, you can call for urgent care advice or referrals. For emergencies outside these hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans® can access remote general pet care advice 24/7 through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
It includes annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental consultations, but does not cover treatment for unpredictable or abnormal conditions.
How can I pay for the Optimum Wellness Plan?
Payments can be spread over 12 months via automatic withdrawal or credit card, or paid in full at enrollment, making it easier to budget essential healthcare costs for your pet.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet for care and are notified when ready, and virtual visits for clients with Optimum Wellness Plans.
Are appointments required to visit Banfield Pet Hospital in Pembroke Pines?
Yes, appointments are required for all visits to ensure timely and attentive service for your pet.
What nearby stores can I visit after my pet's appointment at Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies, Trader Joe's for groceries and health foods, and Five Below for discount shopping and crafts—perfect for errands during your trip.
Are there convenient dining or relaxation spots near Banfield Pet Hospital in Pembroke Pines?
Yes, you can enjoy a meal or refreshments at BJ’s Restaurant & Brewhouse, or relax at nearby salons and spas like The Lash Lounge or Paradise Nails Spa after your pet’s appointment.
How can I get to Banfield Pet Hospital using local transportation or services nearby?
You can utilize nearby taxi services like A Pembroke Pines Taxi Co. for convenient transportation to and from the hospital area.