Brand Certified
Banfield Pet Hospital
3.8(371 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
11950 Pines Blvd, Pembroke Pines, FL
33026, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(954) 442-4311
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pembroke Pines provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
371 reviews
5 stars
232
4 stars
29
3 stars
10
2 stars
12
1 star
88
What are people saying?
AI-generated from recent customer reviews
Appointment Issues
Numerous customers reported problems with scheduling, including last-minute cancellations and being turned away despite arriving on time.
Customer Service
Feedback indicates a mix of experiences with staff, ranging from friendly and attentive to unprofessional and dismissive.
Quality of Care
While some customers praised the care their pets received, others expressed concerns about misdiagnoses and lack of thorough examinations.
Transparency and Pricing
Several reviews highlighted issues with pricing transparency, including unexpected charges and upselling of services.
- SSSarai Stewart5 days ago1.0Scheduled shots. Was told, "be there by 3:30"- get there at 3:32 and my appointment was cancelled because they said my appt. WAS at 3:15 (nothing in writing to confirm that part). Forget about taking off of work and getting there a few minutes late- my dog wasn't treated and I wasted my time. Oh- and they told me THEY were running late and that's why they wouldn't service us.
- RPRoberto PizzicaJan 2, 20261.0I’ve given this Banfield location multiple chances, and every visit has been the same unacceptable experience. I schedule an appointment, I arrive on time with my dog, and the front desk employee looks at the screen and immediately tells me, “I’m sorry, we called you and left a message. The doctor won’t be able to see your dog today.” That would be fine if it were true. But it isn’t. I check my phone right in front of them—no missed calls, no voicemail, no text, nothing. Yet the employee insists, with a straight face, that they “definitely called this morning.” It’s not just unprofessional; it’s disrespectful. It’s an attempt to make the client look forgetful or irresponsible instead of simply admitting they never made the call. Meanwhile, I’ve taken time out of my day, driven all the way there, brought my dog inside, and rearranged my schedule—only to be turned away because of their lack of communication. And instead of owning the mistake, they double down and argue with the customer. This isn’t a one‑time issue. This is a pattern, and it shows a complete lack of accountability and respect for clients’ time.
- MGMelissa GomezDec 28, 20255.0They treat my animals amazing. Really appreciate the team in Banfield in Pembroke Pines
- JJJ.oNellNov 29, 20255.0Dr.Gagnon is the best! He takes amazing care of my dog and truly makes us feel supported! ♥️
- MMMae MoiseNov 26, 20255.0I am thankful and grateful for the service i received at Banfield you guys has been great
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Pembroke Pines offer?
Banfield provides preventive care such as vaccinations, dental care, parasite control, nutritional and behavioral counseling, plus comprehensive exams, surgery, microchipping, DNA testing, and end-of-life care.
What are the operating hours for Banfield Pet Hospital in Pembroke Pines?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM. It is closed on major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, they do not provide emergency services; however, during hospital hours, you can call for urgent care advice or referrals. For emergencies outside these hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans® can access remote general pet care advice 24/7 through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
It includes annual preventive care like head-to-tail exams, vaccines, early screening diagnostics, nutrition and dental consultations, but does not cover treatment for unpredictable or abnormal conditions.
How can I pay for the Optimum Wellness Plan?
Payments can be spread over 12 months via automatic withdrawal or credit card, or paid in full at enrollment, making it easier to budget essential healthcare costs for your pet.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet for care and are notified when ready, and virtual visits for clients with Optimum Wellness Plans.
Are appointments required to visit Banfield Pet Hospital in Pembroke Pines?
Yes, appointments are required for all visits to ensure timely and attentive service for your pet.
What nearby stores can I visit after my pet's appointment at Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies, Trader Joe's for groceries and health foods, and Five Below for discount shopping and crafts—perfect for errands during your trip.
Are there convenient dining or relaxation spots near Banfield Pet Hospital in Pembroke Pines?
Yes, you can enjoy a meal or refreshments at BJ’s Restaurant & Brewhouse, or relax at nearby salons and spas like The Lash Lounge or Paradise Nails Spa after your pet’s appointment.
How can I get to Banfield Pet Hospital using local transportation or services nearby?
You can utilize nearby taxi services like A Pembroke Pines Taxi Co. for convenient transportation to and from the hospital area.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: