Banfield Pet Hospital

Reviews

• CC

  Christy

  Jan 3, 2026
  5.0
  I cannot say enough good things about the Banfield Pet Hospital on 23rd St. in Panama City. I want to give a special shout-out to Natasha at the front desk. Every time I walk in, she greets me with genuine empathy and warmth. She is a fantastic listener who truly understands how scary it can be when your beloved pet is unwell. Vet care can be expensive and stressful, but Natasha consistently goes the extra mile to make the process transparent and manageable. Why she stands out: • Clear Communication: She explains the "why" and "how" of every process so there are no surprises. • Problem Solver: If she doesn’t have an answer immediately, she takes the initiative to find it out. • Efficiency under Pressure: She handles the busyness of that front desk with incredible grace, absorbing so much and never making you feel rushed. • Empathetic Care: She genuinely understands the emotional side of pet ownership. I am so thankful for her and the level of care she provides. I truly hope the office realizes what an asset she is to their team! If you are looking for a place where you and your pets will feel heard and supported, this is it.
• SS

  S Saavedra

  Dec 18, 2025
  1.0
  ⸻ I went to this veterinary office a few days ago with my puppy. I am new to the area, as I recently moved here from South Florida. My dog, Frenchy, had an emergency because he appeared to be injured in his back legs or lower spine. I made an appointment online and arrived at the office, but the front desk staff could not find my appointment. It was a very embarrassing and stressful situation trying to locate it. After that, the veterinarian told me I had to leave my puppy there and pick him up later in the afternoon because I was six to seven minutes late. The delay was due to the massive parking lot. The office is located in a very large shopping center, and it took time to walk from the parking area while carrying my injured puppy, then trying to resolve the appointment issue at the front desk. It felt like the veterinarian was more concerned about staying on schedule than about the well-being of the patient. It was as if my puppy was just paperwork, not a living being in pain. I did not feel compassion or understanding during an emergency situation. I would not recommend this office
• EJ

  Eddie Lee jr

  Nov 26, 2025
  5.0
  They where very professional and very kind
• YQ

  Yaliany Quinones

  Nov 18, 2025
  1.0
  If I could give a ZERO star I would! I have never been more disappointed in a veterinary clinic than I am with this one. I brought my cat Mila here for an entire year because I trusted them with her health. I repeatedly voiced concerns about her strong mouth odor, noticeable weight loss, and obvious discomfort. I was always told it was “nothing to worry about” and that switching to dry food would help with the odor. No deeper examination or effort was ever made, even though it was clear something was seriously wrong. The most heartbreaking part is what I learned after I switched vets. The new clinic immediately discovered a severe infection across the entire right side of Mila’s mouth. All of her teeth on that side are loose, and she has been in tremendous pain for who knows how long — something this clinic missed for an entire year. The new vet told us that if we had waited much longer to bring her in, she probably would not have made it. To know that my cat suffered like this while I was reassured everything was fine is devastating. On top of that, this clinic added a “feisty” note to Mila’s chart, which now makes perfect sense: she was behaving that way because she was in excruciating pain. Meanwhile, the new vet described her as one of the sweetest and most gentle cats — which she absolutely is — once her pain was finally acknowledged and treated. That alone says everything about the lack of attention she received here. And sadly, our experiences didn’t end with Mila. We brought our new kitten here before switching vets as well. We were given what now seems to be a very weak medication for her cold. She improved temporarily, then suddenly started bleeding from her nose. When I called in panic, they told me to bring her back in — and then charged another $65 just for the doctor to check her heartbeat and tell us that the only thing that could be done was to perform a $300+ test we could not afford. No alternatives. No compassion. No guidance. Just pressure to pay for expensive testing before any real care would even be considered. The difference between this clinic and our new vet was immediate and obvious. The new clinic showed us actual evidence of what was wrong, didn’t push unnecessary tests, charged fair prices, and actually cared about helping our pets rather than maximizing billing. We spent so much time, money, and trust at this clinic, and in return, our animals suffered. I am disgusted and disappointed by the lack of proper veterinary care we received. I do not recommend taking your pets here. If your instincts tell you something is off with your animal, please get a second opinion — because ours nearly paid with her life for trusting this place for far too long.
• EE

  Elisa

  Nov 9, 2025
  2.0
  Helped my cat with his health issue, however my cat came back with a flea infestation. We’ve been dealing with this issue for 2 months now with 2 cats. We’ve taken our cat to this vet two times and each time our cat has come back with fleas.

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