Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When you’re searching for petcare you can rely on, look no further than Banfield Pet Hospital. Located in Palm Springs, FL, Banfield Pet Hospital provides convenient and affordable petcare solutions for your cuddly cats and delightful dogs. You’ll find us on South Congress Avenue in Greenwood Shopping Center, making it super simple for you to run errands and shop while we see your pet. We offer a variety of services including routine vaccinations, microchipping, parasite control, and more!
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
190 reviews
5 stars
133
4 stars
15
3 stars
7
2 stars
3
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, particularly highlighting specific veterinarians like Dr. Watson and Dr. Moreno.
Communication Issues
Several reviews pointed out significant communication problems, including mismanagement of appointments and lack of follow-up regarding pet health.
Concerns Over Care
There were multiple complaints about inadequate care, including misdiagnoses, unnecessary vaccinations, and poor handling of emergencies.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, particularly regarding the attentiveness and kindness of the staff.
Pricing Concerns
Customers expressed concerns about high costs and perceived upselling of services, leading to dissatisfaction with the value of care received.
- TTTaylorNov 12, 20251.0DO NOT TAKE YOUR PET HERE THEY ARE DISRESPECTFUL & DISGUSTING!!! IF I COULD LEAVE A 0 STAR I WOULD . IF YOU LOVE YOUR PET AVOID THIS PLACE THE PEOPLE THERE ARE RUDE & NASTY & HAVE NO RESPECT I WILL BE CALLING CORPORATE BECAUSE SOMETHING NEEDS TO BE DONE
- SHShawn HarrisOct 25, 20255.0Great staff and wonderful doctors they treated my Stella with love and much more care then I thought she would get.
- TSThomas Magan Sr.Oct 11, 20252.0My pet had a deep cleaning last Saturday and his normal exam during the week I had a call from the Doctor who serviced him and said that he has an infecthen due to a urine sample there was bacteria and white blood cells suggested that we get in on amphibiotics I said that's fine I can't do nothing too SaturdayMy pet had a deep cleaning last Saturday and his normal exam during the week I had a call from the Doctor who serviced him and said that he has an infecthen due to a urine sample there was bacteria and white blood cells suggested that we get in on amphibiotics I said that's fine I can't do nothing Until Saturday And said put the order in I'll pick it up Saturday I called today And there's no order for the antibiotics I was told to call back Monday since you're so concerned about my pet health you couldn't even order the antibiotics after I said I would can't do nothing till Saturday there's a bad communication problem at this store in Palm Springs that's why it took me so long to reschedule him for this deep dental cleaning And for the fact there's always wrong information when I get there about something and once I finally figured it out There's no communication there and I get I'm paying in a $53 and change monthly for his benefit and it costs more than what I'm paying and but you guys care about my pet that you couldn't call the antibiotics in knowing well that I said I can't do nothing till Saturday call it and I'll be there yeah I'm looking into a different route maybe a different type of pet insurance and a different pet dog Just sad
- ZSZugneily SantanaAug 12, 20255.0I appreciate Dr Rebecca Watson she is so kind and helpful every time my furry baby and I go with her. She is always nice and understandable and also explains everything so clear, so happy with her professionalism and care for animals.
- LSLeah SpringJul 26, 20255.0So great everytime
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital in Palm Springs is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care and more. It automatically renews yearly unless prepaid in full.
Where is Banfield Pet Hospital located in Palm Springs?
Banfield Pet Hospital is located at 1678 S Congress Ave, Palm Springs, FL 33461, inside the Greenwood Shopping Center.
Does Banfield Pet Hospital require appointments for visits?
Yes, Banfield requires appointments for visits to ensure proper care and scheduling.
Which nearby places can I visit along with Banfield Pet Hospital?
While visiting Banfield Pet Hospital in the Greenwood Shopping Center area, you can also shop at Bealls Outlet, grab a bubble tea at Gong Cha, or enjoy a meal at Joy Luck Chinese Restaurant or Domino's Pizza.
How can nearby services help during my visit to Banfield Pet Hospital?
Nearby services like Any Lab Test Now offer convenient diagnostic testing, and nearby banks such as Wells Fargo and Bank of America provide financial services. These locations make it easy to run errands while attending your pet's appointment.
Are there other healthcare providers near Banfield Pet Hospital?
Yes, there are multiple healthcare providers nearby, including PCC of Palm Springs, University Perinatal Associates, and several medical doctors, offering comprehensive health services in the area.