Brand Certified
Banfield Pet Hospital
4.1(197 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1678 S Congress Ave, Palm Springs, FL
33461, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(561) 642-4435
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When you’re searching for petcare you can rely on, look no further than Banfield Pet Hospital. Located in Palm Springs, FL, Banfield Pet Hospital provides convenient and affordable petcare solutions for your cuddly cats and delightful dogs. You’ll find us on South Congress Avenue in Greenwood Shopping Center, making it super simple for you to run errands and shop while we see your pet. We offer a variety of services including routine vaccinations, microchipping, parasite control, and more!
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
197 reviews
5 stars
139
4 stars
15
3 stars
7
2 stars
3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and attentive to both pets and their owners.
Service Quality
There are mixed reviews regarding the quality of service, with some customers expressing satisfaction while others reported poor experiences and unprofessional behavior from certain veterinarians.
Appointment Issues
Several reviews highlighted issues with appointment scheduling, including long wait times and miscommunication regarding appointments.
Communication Problems
Customers noted a lack of communication from staff regarding pet care and treatment plans, leading to frustration and dissatisfaction.
Wellness Plans
The wellness plans offered were appreciated by some customers for their convenience and affordability, while others felt they were not adequately covered.
- CLChico Star LifeFeb 3, 20265.0This place is the best! They are so attentive and caring and helpful, informative, and knowledgeable!
- WSWalter StelmachDec 31, 20255.0Wonderful, helpful and friendly staff. Very convenient. Love the equal monthly payment Wellness plan. And Puppy gets great care ❤️
- RMRaquel MenjivarDec 24, 20255.0Exelente
- EAErnesto AlvarezDec 16, 20255.0One of, if not the best, Banfield offices we've had the pleasure of visiting. Everyone is very kind and welcoming & they always are there when you need them. I've always brought my fur babies here, without hesitation. All of the doctors are great, Dr. Watson in particular, is awesome. Thank you Banfield Palm Springs.
- VCVito CulicchiaNov 25, 20251.0AS USUAL l have now been waiting 40 some mins for my dog to get attention...EVERYTIME l come here they are NEVER on time. What is the purpose of making an appointment when they can NEVER ADHERE TO THE CORRECT TIMES...ITS E EVERYTIME I COME HERE...USELESS PLACE!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the Banfield Pet Hospital's hours of operation?
Banfield Pet Hospital in Palm Springs is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care and more. It automatically renews yearly unless prepaid in full.
Where is Banfield Pet Hospital located in Palm Springs?
Banfield Pet Hospital is located at 1678 S Congress Ave, Palm Springs, FL 33461, inside the Greenwood Shopping Center.
Does Banfield Pet Hospital require appointments for visits?
Yes, Banfield requires appointments for visits to ensure proper care and scheduling.
Which nearby places can I visit along with Banfield Pet Hospital?
While visiting Banfield Pet Hospital in the Greenwood Shopping Center area, you can also shop at Bealls Outlet, grab a bubble tea at Gong Cha, or enjoy a meal at Joy Luck Chinese Restaurant or Domino's Pizza.
How can nearby services help during my visit to Banfield Pet Hospital?
Nearby services like Any Lab Test Now offer convenient diagnostic testing, and nearby banks such as Wells Fargo and Bank of America provide financial services. These locations make it easy to run errands while attending your pet's appointment.
Are there other healthcare providers near Banfield Pet Hospital?
Yes, there are multiple healthcare providers nearby, including PCC of Palm Springs, University Perinatal Associates, and several medical doctors, offering comprehensive health services in the area.
Brand Certified Facts from Banfield Pet Hospital
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