Petco

4.4
1112 reviews

About

Pet StorePet supply store
Visit your Ormond Beach Pet Store located at 1298 West Granada Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1298 W Granada Blvd, Ormond Beach, FL
32174, United States

Hours

Reviews

4.4
1,095 reviews
5 stars
723
4 stars
217
3 stars
74
2 stars
18
1 star
63

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and knowledgeable.

Grooming Services

While some customers had positive experiences with groomers, others reported issues with grooming quality and communication.

Animal Care Concerns

Several reviews raised concerns about the care and living conditions of animals in the store, indicating a need for improvement.

Product Availability

Customers appreciated the wide selection of products available, although some noted specific items were out of stock.

Customer Service Issues

There were multiple reports of poor customer service experiences, including long wait times and unhelpful staff.
  • DL
    Debby Losurdo
    Nov 14, 2025
    3.0
    Process are high and not easy to find things.We do alot of pet shopping online and at Farm&feed store now.
  • AE
    Ariel Earley
    Nov 13, 2025
    3.0
    I deleted my previous review and changed it to 3 stars because of the manager Robbie. He told me next time I come into the store, he will make it right with me again on my superworms. The customer service was good with cashier and the manager. Just count your superworms before you leave so you don’t end up making 3 trips like me. 🙂
  • DT
    Dana Thiess
    Nov 10, 2025
    5.0
    Great customer service, even over the phone!
  • LG
    Lisa Giacona
    Nov 6, 2025
    5.0
    Petco is always clean, friendly and organized. Always has the Honest Kitchen brand that I love!
  • CC
    Casey
    Oct 20, 2025
    1.0
    I recently visited your store to purchase a leash and collar for my puppy. I had my two children with me, and I was carrying my puppy in my arms. Upon attempting to check out, I set my puppy down briefly, as there were no available carts to place either my puppy or my items in. At that point, an associate informed me that all dogs must be on a leash. I explained that this was the reason for my visit. Shortly thereafter, another associate expressed concern that my puppy, not yet vaccinated, should not be placed on the floor. While I understand and appreciate the concern, the situation was challenging as I was attempting to manage two children, carry a puppy, and complete my purchase simultaneously. I felt that, rather than receiving assistance or a courteous suggestion—such as using a cart or providing temporary help—the response was more of a lecture. A small act of support from your staff would have been greatly appreciated in managing this difficult situation. Unfortunately, this visit marked the second most challenging experience I have had at your store.

Frequently Asked Questions About Petco

Does the Petco Ormond Beach location have a vet hospital?

No, Petco Ormond Beach does not have a full-service vet hospital.

Does Petco Ormond Beach offer vaccinations?

Yes, Petco Ormond Beach provides vaccinations.