Vetco Total Care

Reviews

• NF

  Natalie Fung

  Apr 14, 2026
  5.0
  From the minute I walked in, the entire staff was so kind and treated us with kindness and compassion. Making a difficult decision about your aging pet is hard but I was given every option.
• KK

  Kim Keyser

  Apr 14, 2026
  5.0
  I had an appointment for my geriatric Puggle requesting an end of life evaluation. My tech Antriez (sp?) was prompt, and very patient while I explained my objectives for my beloved pup. I requested to be present during the evaluation. After a moderate wait time, Dr Rodriguez arrived in the exam room. She introduced herself, and she was gentle and efficient in her exam. she conveyed to me that all of my boy's behavior was normal for a dog of his breed and age. she told me that his bloodwork from our visit in November had shown signs of kidney disease, which is irreversible. Dr. Rodriguez approved my request for euthanasia. I felt relieved and thanked her for her patience and compassion. I was allowed time with my boy while the vet and tech prepared for the procedure. I was given details of cremation and memorial items and decided on a manageable option. The procedure itself was quick and efficient. I am so very grateful for the professionalism and compassion of the Vetco team at Lee Vista. They made a difficult decision and loss a bit more bearable.
• FM

  Fred Madden

  Apr 13, 2026
  1.0
  $146.00 for anal glands. Ridiculous!!!!! My dog needed his glands done which normally is part of grooming, but I took him to Vetco to have them done and it was $146.00. I was told he needed a physical to do it. Why? Then they were done with the physical and glands in 15 minutes for the vet to tell me he's fine just his glands were impacted. Duh! That's why I brought him in. Nothing but a money grab. Never going back for supplies or vet services.
• JJ

  Joyce

  Apr 10, 2026
  1.0
  Insensitive and lacking initiative, your pet is worthless to them. I booked an appointment online and arrived at the clinic, but they were unable to locate the reservation I had made two hours earlier. Despite having been a client for years, they did nothing to attend my baby, who had a watery eye that was half closed. Their website and system are complete failure, and they have lost me as a client. This is the second time they haven't been able to find me; Yes, left upset and I'm not coming back.
• KM

  Kelsey Morgan

  Mar 25, 2026
  1.0
  I recently brought my senior dog in for a concerning leg injury and cough, and unfortunately the experience left me very disappointed. From the moment I checked in, the front desk staff were not particularly welcoming or helpful. My dog is elderly and anxious, and was already very stressed. I was asked to put him on the scale and struggled to keep him steady due to the apparent leg injury, but was able to get him still enough to get a weight of 15 pounds. When I told the receptionist the weight, she responded in a condescending tone and said he needed all four paws on the scale. I once again placed him on the scale and the weight was still exactly 15 pounds, which made the interaction feel unnecessarily dismissive. I was also very upfront about my financial limitations. I was told my dog would need two X-rays and bloodwork, which would have been over $1,600, something I simply could not afford. I also specifically mentioned during this visit that I was worried he could have IVDD based on his symptoms. After that conversation, my dog was taken to the back for bloodwork before I had even met the veterinarian. He was gone for quite a while, and when the vet eventually came in she informed me she had already completed the entire exam in the back. Unfortunately, the veterinarian spent very little time speaking with me directly. Because I hadn’t been present for the exam and hadn’t seen what she was seeing, I felt very overwhelmed and unsure what questions I should even be asking. She did ask if I had questions, but without having witnessed the exam or having the situation explained in detail, I didn’t feel like I had enough information to know what to ask. As a worried pet owner, it felt like once I couldn’t afford the X-rays, my concerns were quickly brushed aside. My dog was prescribed antibiotics and a cough suppressant for 10 days, but only five days of pain medication for the leg injury. I was told he needed to be on bed rest, but I was never given guidance on how long that should be or when (or if) I should return for follow-up care. Checkout was also extremely stressful. By that point my dog was in severe distress and crying in my arms. I was alone and struggling to manage him while trying to pay, but the front desk staff again showed very little urgency or compassion. I eventually asked if they could bring my card out to me once the payment was processed so I could take my dog outside, but that never happened and I had to come back in to retrieve it. When I got home, I realized my receipt did not show a price breakdown despite the fact that I had a coupon for a free exam. After reviewing the services I had digitally approved, I noticed the total I was charged was about $23 higher than it should have been. When I called the clinic, they did confirm the mistake and immediately processed a refund, which I appreciated. However, if I hadn’t been carefully checking the charges myself, I likely would never have noticed. Less than a week later, my dog had a seizure and I had to take him to the emergency vet. For significantly less than what I was quoted at this clinic, the emergency hospital was able to perform X-rays, bloodwork, and an ultrasound. They diagnosed him with IVDD and a grade 3 heart murmur—conditions that helped explain what had been going on. The only bright spot of my original visit was the veterinary technician who helped me (I believe his name was Josh). He was the only person who took the time to listen, showed compassion, and made me feel like my concerns actually mattered. Overall, I left feeling like I had spent a significant amount of money and time without receiving clear guidance or support for my sick senior dog. Looking back, it’s especially difficult knowing how quickly his condition escalated and how much more helpful other providers were in comparison. Pets are family, and experiences like this are incredibly discouraging.