Petco

4.3
1454 reviews

About

Pet StorePet supply storePetco
Visit your Orlando Pet Store located at 6751 Eagle Watch Drive for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6751 Eagle Watch Dr, Orlando, FL
32822, United States

Hours

Reviews

4.3
1,442 reviews
5 stars
967
4 stars
249
3 stars
82
2 stars
44
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while many customers praised the friendly and helpful staff, others reported rude behavior and poor service.

Grooming Issues

Several customers expressed dissatisfaction with grooming services, citing poor handling and results, leading to concerns about their pets' well-being.

Product Availability

Customers frequently noted issues with stock levels, particularly for specific pet foods and supplies, leading to frustration.

Training Services

Puppy training sessions received positive feedback, with customers highlighting the effectiveness and quality of the trainers.

Animal Care Concerns

There were serious concerns raised about the care and condition of animals in the store, particularly regarding fish and other small pets.
  • SS
    Sarah Swanson
    Jan 5, 2026
    5.0
    Thank you Dale for helping me and going above and beyond to help me and save money purchasing some items.
  • PM
    P “PMac” Mac
    Jan 3, 2026
    4.0
    First time bringing my terrier to Petco, since we've moved across town. Website is easy to navigate when I made my appointment. I got a text reminder to bring in vaccine information, check in was thorough and easy and Alexandria was pleasant and efficient. Grooming was done by Issac, and we had the best groom I think of Zoe's life. My dog was happy and stress-free at pickup. She looks gorgeous! Thank you both for the amazing job you do, you make a difference and are appreciated. I just wish your cashiers weren't so miserable 🫩 Lastly, I felt it's poor business practice to add on a service fee of $5.99 that does not go the the groomers or having anything to do with the service I scheduled (you stole that part of Isaac's tip! My apologies Issac). Why would you nickle and dime customers that want to spend money here? Your grooming prices are def higher than PetSmart and Pet Supermarket...and for the same money I could just have a mobile groomer come to my front door. In today's economy, that is something to think about Petco. That is why you are getting 4 stars instead of 5.
  • JO
    Jammy Ortega
    Dec 29, 2025
    1.0
    I cannot say how disappointed I am of my experience today there. I bring my 16 year old chihuahua regularly for bath and nail trimming. I have never had an issue and usually they get my dog back within an hour (she has short hair so is pretty easy and straight forward). Today, I got to the appointment I made for 9am and got there early. Unfortunately they don’t give me my dog back until 1pm. (Even after I went there asking for my dog around 11:30 since it was taking too long) The groomer Lauren was the one that took care of her. Everything from the service provided, the timing, the communication to me and even up-charging me for stuff that I did not ask, everything was a nightmare today with them. I am so disappointed and was concerned for my dog being in that place for so long. I will definitely request to make sure she is no where near my dog ever again. I am furious and dissatisfied with everything with this place today.
  • JB
    jesus barriola
    Dec 27, 2025
    1.0
    It was awful, they didn't dry her properly and she was almost wet. I had to get home and dry my husky with my wife's hairdryer. I'm never taking her there again. I don't recommend it.
  • DF
    Drew Fitch
    Dec 24, 2025
    1.0
    Came into Petco on Lee Vista last night to get a recovery suit for my dog . Along with the staff being very rude , I opened the recovery suit and it had dog hair and splotches of blood on it . Will never return to petco!

Frequently Asked Questions About Petco

Does the Petco Orlando location have a vet hospital?

Yes, Petco Orlando has a full-service vet hospital.

Does Petco Orlando offer vaccinations?

Yes, Petco Orlando provides vaccinations.