MetroWest Veterinary Clinic

Reviews

• KS

  Karen Sharrer

  Jan 4, 2026
  5.0
  Great service.
• BR

  BJ Riday

  Dec 23, 2025
  5.0
  We were former clients who left because we moved quite a distance away. Our dog started having major issues and our current vet could not work us in for 10 days so they sent us to the pricey emergency vet who said our dog needed her spleen removed and to call our regular vet because it would be around $8,000 to $10,000 cheaper with them. So we tried and it took them several hours to even get back to us. By that time we were already sitting in the lobby waiting for our appointment at Metro West because they were willing to see us! Thankfully they were able to get the surgery done before her spleen ruptured and they no doubt saved our dog's life! We are so grateful they worked us in and we will be making the journey to them for all our pet care needs.
• RR

  R Riday

  Dec 22, 2025
  5.0
  This vet is amazing!! Dr. Collins is a great vet, he explains everything, funny, gave options, and helps make informed decisions about your pet care. The previous vet I took my dog to was to scared and always sedated and muzled her. He made her feel confortable and she had no issues. She just likes to bark alot. :) And the vet assistance and office staff and kind, understanding and helpful. I would recomend this vet to anyone.
• KF

  Keren Fahima

  Oct 27, 2025
  5.0
  Took my little one. They were great. Took good care of her. First time she don’t pee going to the vet. Lol. They didn’t try to make up problem that didn’t exist and send me off with a fat bill. As a matter of fact they were very decent. And helpful and inexpensive. I would definitely recommend.
• TR

  Tatiene Rocha

  Oct 22, 2025
  1.0
  I wish I could give this clinic a better review, but my experience was deeply disappointing during a stressful time. My cat has been very sick, and I took him to MetroWest Veterinary Clinic seeking help. The initial examination fee was $25, which was affordable. However, when the veterinarian recommended blood work to diagnose my cat’s condition, I was quoted $300 for the tests. As a pet owner, I want nothing more than to provide the best care for my cat. Unfortunately, $300 was simply beyond my budget at that time. When I explained this to the staff, I was met with complete indifference. No one offered: A payment plan option Information about lower-cost alternatives Referrals to affordable veterinary clinics or animal welfare organizations Any compassion or understanding whatsoever What hurt the most was feeling like the staff didn’t care about my cat’s well-being at all. When you’re in a vulnerable position, worried about your sick pet and struggling financially, a little empathy goes a long way. Instead, I left feeling dismissed and helpless. I understand that veterinary practices need to charge for their services, and I’m not disputing the quality of their medical care. However, compassion and customer service are just as important as medical expertise. A good veterinary clinic should work with pet owners to find solutions, not just turn them away when they can’t afford expensive procedures. I hope this clinic will consider training their staff to handle these situations with more empathy and provide resources for pet owners facing financial difficulties. Until then, I cannot recommend them, especially to anyone who may need flexible payment options or affordable care.

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