Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Orlando provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
221 reviews
5 stars
155
4 stars
14
3 stars
4
2 stars
5
1 star
43
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while many customers praise the friendliness and care of the staff, others report rude behavior and poor customer service, particularly from receptionists.
Service Quality
Customers appreciate the quality of veterinary care and the knowledge of the veterinarians, but there are numerous complaints about long wait times and disorganization during visits.
Communication Issues
Several reviews highlight poor communication regarding appointments, billing, and treatment plans, leading to frustration among customers.
Pet Care Experience
Many customers express satisfaction with the care their pets receive, noting that the staff is attentive and compassionate, although some report negative experiences with treatment and follow-up.
Billing Concerns
There are significant concerns regarding billing practices, including misunderstandings about wellness plans and unexpected charges after pet loss.
- MBMadison BondsOct 22, 20255.0This was my first experience at banfield and i loved it! I recently adopted a Kitten named Oreo. They made us feel so welcomed. The staff were very friendly and the vet was lovely. I highly recommend this location. Im looking forward to going back for my kitties spaying!
- DMDenzil MathewsOct 22, 20251.0Every time I walk into this office poor greeting and rude customer service from receptionist Kat. Today 10/22/25 no different regarding her demeanor or greeting at the desk while attempting to check in.
- SSSheri SchafferSep 30, 20255.0Not just for emergencies, this is a well rounded veterinary office. I really appreciate location the staff and the caring vets. Dr. Barman is my favorite.
- YPYocelyn PaigeSep 25, 20255.0I’ve been taking my pets to Banfield on Sand Lake for a couple of years now. I am very happy with the care and attentiveness shown to my fur-babies. The staff and doctors there are wonderful and caring. I would highly recommend this Band field location.
- RGRyan GagnonSep 7, 20254.0Great pet hospital, with educated & loving veterinarians. Now open on Sundays, we had an appointment for 3pm but they had to push us back 30 mins, due to them running behind schedule, thankfully they called ahead of time to inform us.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Orlando?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 17:00 PM.
Does Banfield Pet Hospital in Orlando provide emergency care services?
No, Banfield does not provide emergency care services, but during hospital hours they can provide urgent care advice and referrals. For emergencies after hours, please contact your local emergency hospital.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers preventive care such as vaccinations, dental care, parasite control, nutritional and behavioral counseling, as well as comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including head-to-tail exams, vaccines, early diagnostics, nutrition and dental consultations, with automatic annual renewal unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals from a bank account or credit card, or choose to pay in full at enrollment.
What types of appointments does Banfield offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and receive a call when ready, and Virtual Visits for Optimum Wellness Plans clients.
Does Banfield Pet Hospital have wheelchair accessible restrooms and are appointments required?
Yes, Banfield has wheelchair accessible restrooms and requires appointments for patient visits.
What nearby places can I visit before or after my pet's appointment at Banfield Pet Hospital?
Nearby you can visit Orlando - Sand Lake for dining, or enjoy a meal at BurgerFi or Huey Magoo's. There are also salons like Cenzi Beauty and The Groom Room if you're looking for a personal care service.
Are there educational or pediatric services near Banfield Pet Hospital in Orlando?
Yes, Sylvan Learning offers tutoring and test preparation nearby, and Night Lite Pediatrics provides pediatric and family healthcare services close to Banfield Pet Hospital.
What beauty and spa services are available near Banfield Pet Hospital?
There are multiple nearby beauty salons and spas including Hair In My Hands, The Platinum Flamingo Salon, Glam Girl Hair, and Bella D Mar Esthetic for various beauty and spa treatments.