Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Your pet brings happiness to you and your family. Make sure they get the loving veterinary care they need at Banfield Pet Hospital on E Colonial Drive in Orlando, FL. Located just north of Orlando Executive Airport and west of Lake Barton by Colonial Town Center, our Orlando veterinary clinic serves the nearby neighborhoods of Northeast Orlando, Hibiscus, Azalea Park, and beyond.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
646 reviews
5 stars
404
4 stars
67
3 stars
25
2 stars
22
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the staff for their kindness and professionalism, many reported rude and unhelpful interactions, particularly at the front desk.
Care Quality
Several reviews highlighted concerns about the quality of care provided, including misdiagnoses, lack of thorough examinations, and inadequate communication regarding pet health.
Pricing Issues
Customers frequently expressed dissatisfaction with pricing, feeling that the wellness plans and additional charges were misleading and excessive.
Appointment Management
Numerous complaints were made about long wait times, appointment mix-ups, and the practice of requiring pets to be dropped off for extended periods.
Staff Praise
Despite the negative feedback, some staff members, particularly Wilmarie and Dr. Dadsepah, received commendations for their attentive and compassionate care.
- BDBob DePinoNov 12, 20255.0Took my two cats for checkups and shots. Usually they are freaked out going to the vet, but they were very mellow on the ride home. Very friendly staff.
- KKKaezenOct 31, 20251.0DO NOT SIGN UP WITH BANFIELD. I had just adopted a cat earlier this year that loves being outside. Unfortunately having an outdoor cat is risky for their wellbeing, I found out the hard way after it was run over. Despite the fact that my cat had passed away, Banfield made sure to charge me for the rest of the year with their optimum wellness plan to service my deceased pet! Thanks so much for stealing my money!
- YTYamisleidy TorresOct 21, 20255.0The costumer service of the employees is amazing! I’d like to thanks everyone for the hospitality and help i received with my dog’s situation Kobi Torres! Thank you, Thank you 🙏
- AMAlex MorenoOct 18, 20251.0Banfield has my dogs plan on autopay and one month I locked my card for security purposes and forgot to turn it back on and they charged me a NSF fee. They don't know NSF is for when a check bounces and does not apply in this case. Anyone else, like the gym, aquatica or Netflix will just re-run the card in a few days and get their money but Banfield seems to look at a mistake as profit. Also, my dog had an appointment for today but we forgot the date. My wife kept calling and asking for someone in Spanish and they would put her on hold and never come back to the line and the call would end up automatically disconnect. Poor service.
- RMRichard MichelOct 14, 20255.0El servicio fue excelente. Y los Médicos muy profesionales. El equipo que me atendió directamente fueron Melissa,Dr Sebastiao y Wilmarie la cual fue muy amable y muy comunicativa.Gracias!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Orlando?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 10:00 AM to 17:00 PM. The hospital is closed on major holidays including Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services but offers urgent care advice during hospital hours and referrals to emergency hospitals if needed.
What preventive care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What is an Optimum Wellness Plan and how does it benefit my pet?
It's a plan providing annual preventive care including exams, vaccines, early diagnostics, nutrition, and dental care. It is not insurance but offers discounts on treatments; it renews annually unless paid in full.
Can I pay for the Optimum Wellness Plan monthly?
Yes, you can spread the cost over 12 months with automatic payments from your bank or credit card, or choose to pay in full upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for pickup calls, and virtual visits for Optimum Wellness Plan clients.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or by using the Banfield app available on iOS and Android platforms.
What nearby services can I visit along with Banfield Pet Hospital?
Nearby you can visit Style Encore for clothing, Tropical Smoothie Cafe for refreshments, and Chamberlin's Natural Foods for organic groceries, making it convenient to combine errands with your pet's care visit.
Are there beauty and spa services close to Banfield Pet Hospital?
Yes, several beauty salons like Braided By Wire, Prissy Nailss, and Salon Natalea are nearby, perfect for a self-care break before or after your pet’s appointment.
How can nearby transportation or landmarks help me find Banfield Pet Hospital in Orlando?
The hospital is located near Orlando Executive Airport and close to popular shopping at Colonial Town Center, making it easy to access and combine with travel or shopping plans.