Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Orlando Mills Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
240 reviews
5 stars
169
4 stars
21
3 stars
5
2 stars
9
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times on the phone and unhelpful staff interactions.
Pricing Concerns
Numerous reviews highlighted issues with high prices and unexpected charges, leading to dissatisfaction with the value of services provided.
Quality of Care
While some customers praised the quality of care and compassion shown by the veterinary staff, others experienced negligence and miscommunication regarding their pets' health.
Appointment Availability
Customers expressed frustration with the difficulty in securing timely appointments, especially for urgent care needs.
Staff Professionalism
Feedback varied on staff professionalism, with some praising the kindness and knowledge of certain team members, while others reported negative experiences with specific staff.
- VGVanessa GarciaNov 12, 20255.0love this place, everybody is so nice and polite, the staff really loves pets, love to bring my dog here
- EVErin VarelaOct 21, 20251.0We have been clients at this very for 7 years but today was the end for us. I took our dog in at 8:45am for an acute injury/illness. At noon, I called to check on him and he had still not even been seen by a vet. Then the tech calls about an hour later wanting to do an xray for $1000 and labs for $240. These people are tone def to the craziness of those prices. I can pay out of pocket for an x ray for myself for less than that. The care has gone downhill over the past 2 years and the doctors your pet sees are not consistent. Everyone seems stressed and staffing appears to be an issue. Such a shame!
- B0Bread 01Sep 25, 20251.0I made sure to ask for pricing through the phone before even making the appointment. When I got there and only after spending the first 20 minutes of my visit upselling me the senior pet plan they have (to the point I had to interrupt them and again ask for them to check my poor cat) then they tell me the price is actually 400$+ of what they originally said through the phone, JUST for diagnosis and not counting any extra charges they might have. They are liars and they will say whatever to get you to go there. Avoid this veterinary chain !!
- LBLindsey BlairSep 15, 20255.0Very kind team all around! Always helpful and accommodating when needing appointments, and telling me what’s included in my little one’s wellness plan so she stays as healthy as possible, and we get the most bang for our buck 😁
- JWJennifer WengertSep 15, 20251.0The vet care was great but good luck getting an appt when your pet is really sick. If I waited until the first available opening my pet would have died. I cancelled all 4 Banfield policies after that and am very happy in my new vet office where if they need to be seen the same day the vet makes the time to do so.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Orlando Mills Park offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital Orlando Mills Park?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The plan covers annual preventive care including exams, vaccines, early screening diagnostics, nutritional and dental consultations, renewing automatically each year unless paid in full.
How do I pay for the Optimum Wellness Plan at Banfield?
You can choose monthly payments automatically withdrawn from a bank account or credit card, or pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan members.
How can nearby places help me when visiting Banfield Pet Hospital?
Nearby places like Orlando Skin Clinic and Dr. Phillips Specialty Pharmacy provide additional health services you might need before or after your visit. For refreshments, you can visit Kung Fu Tea or Token Ramen and Kung Fu Tea. If you want to relax or work out, Pure Barre and Trainer Nate gyms are close by.
Is Banfield Pet Hospital wheelchair accessible and welcoming to the LGBTQ community?
Yes, Banfield provides wheelchair accessible restrooms and welcomes LGBTQ clients to ensure an inclusive environment.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online through their website or mobile apps available on the Apple App Store and Google Play Store.