Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Orlando Mills Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
243 reviews
5 stars
171
4 stars
21
3 stars
5
2 stars
10
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being kind, caring, and knowledgeable, with specific mentions of individual team members who provided excellent service.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including long wait times, difficulty in scheduling appointments, and unhelpful or rude staff interactions.
Pricing Concerns
Customers expressed frustration over high prices for services and medications, with some feeling misled about costs during their visits.
Care Quality
While many reviews noted positive experiences with pet care, there were also serious concerns about the quality of care, including miscommunication about treatments and perceived negligence.
Appointment Accessibility
Customers reported challenges in getting timely appointments, especially for urgent care, leading to dissatisfaction with the overall accessibility of services.
- LRLeila RuizJan 4, 20262.0You know that this is all about money when you stop by the vet without an appt for a Dr or tech to just take a look at your dog’s eye (they SHOULD know just by looking at it) to see if it’s a stye or if it could be something else. IF it could be something else, then make an appt. 2 seconds!!!! That’s how much time it would’ve taken. But I was denied! Advised to visit another Banfield’s to SEE if they could see my baby. Oh! And they were almost going to lunch so God forbid they take 2 seconds to look at a dog’s eye. I mean, seriously. It is absolutely disappointing!! I have 2 dogs and I just signed up for my new puppy. And you have to complete a year before you’re able to cxl. I am still in disbelief. Disgusted! This is my very first time needing a quick thing outside of an appt with any of my pets throughout the years. I didn’t ask for the moon. Just for 2 seconds or 2 minutes of your time. When you have an appt they “take care” of you. But this is when you find out they only use dollar signs. Truly disappointed to say the least.
- MMMonicaDec 14, 20255.0This Banfield location is truly my favorite one. I won’t go to any other location. I have been taking my pets here for nearly 2 years and they all adore the office staff. I appreciate how everyone always answers all of questions and concerns. I utilize the drop-off method for both my cats and dog and it’s been so useful, especially on days where work is a little busier for me. I can just drop them off in the morning and pick them up during lunch.
- CGC GreerDec 7, 20255.0Dr George is amazing! Took good care of our cat, answered all of our questions and was very friendly. Staff was great too. We finally found a vet we like!
- VGVanessa GarciaNov 12, 20255.0love this place, everybody is so nice and polite, the staff really loves pets, love to bring my dog here
- EVErin VarelaOct 21, 20251.0We have been clients at this very for 7 years but today was the end for us. I took our dog in at 8:45am for an acute injury/illness. At noon, I called to check on him and he had still not even been seen by a vet. Then the tech calls about an hour later wanting to do an xray for $1000 and labs for $240. These people are tone def to the craziness of those prices. I can pay out of pocket for an x ray for myself for less than that. The care has gone downhill over the past 2 years and the doctors your pet sees are not consistent. Everyone seems stressed and staffing appears to be an issue. Such a shame!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Orlando Mills Park offer?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital Orlando Mills Park?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but during hospital hours you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The plan covers annual preventive care including exams, vaccines, early screening diagnostics, nutritional and dental consultations, renewing automatically each year unless paid in full.
How do I pay for the Optimum Wellness Plan at Banfield?
You can choose monthly payments automatically withdrawn from a bank account or credit card, or pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan members.
How can nearby places help me when visiting Banfield Pet Hospital?
Nearby places like Orlando Skin Clinic and Dr. Phillips Specialty Pharmacy provide additional health services you might need before or after your visit. For refreshments, you can visit Kung Fu Tea or Token Ramen and Kung Fu Tea. If you want to relax or work out, Pure Barre and Trainer Nate gyms are close by.
Is Banfield Pet Hospital wheelchair accessible and welcoming to the LGBTQ community?
Yes, Banfield provides wheelchair accessible restrooms and welcomes LGBTQ clients to ensure an inclusive environment.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online through their website or mobile apps available on the Apple App Store and Google Play Store.