Brand Certified
Banfield Pet Hospital
3.3(249 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
731 N Alafaya Trail, Orlando, FL
32828, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(407) 736-0196
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Waterford Lakes provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.3
249 reviews
5 stars
119
4 stars
19
3 stars
13
2 stars
20
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness from staff and long wait times on hold.
Pricing
Numerous reviews mentioned high prices and excessive fees for services, leading to dissatisfaction with the value of care provided.
Compassion and Care
Several customers expressed concerns about a lack of compassion and care during difficult situations, particularly regarding end-of-life decisions for pets.
Staff Competence
There were mixed reviews about staff competence, with some praising the care provided while others reported negligence and lack of knowledge from veterinarians.
Facility Conditions
Some customers noted cleanliness issues and dissatisfaction with the overall condition of the facility.
- OBoman buttFeb 14, 20261.0I took my cat & oh my gosh it was overpriced on everything from office visit to MEDICAL WASTE DISPOSAL FEE...seriously they charge you for every tiny bit service...iam glad they're not my care provider...come guy's stop stealing money in the name of TAKING CARE OF YOUR LOVE ONE'S...won't recommend to anyone
- MPmark printzFeb 13, 20261.0Went to refill my dogs vetoryl medicine for Cushing disease. Must take everyday. Told doctor was at lunch. Need to wait an hour. Went back and vet says another vet saw him last time for visit. She won’t fill. Total BS. Got filled there last 3 months. Called another vet. They said if you have a paper prescription go to Costco. Costco 66 dollars instead of 99 and got 3 month supply. This waterford lakes Banfield is to dirty to ever think of bring a pet to. Hope this helps someone
- BSBruno Guilherme Rezende SilvaJan 29, 20261.0It has been the worst experience EVER with this hospital! I have been trying to take my dog that I have been paying the plan for 3 years and she has never have any available appointments. The employee that talked to me ALEJANDRA is RUDE and MEAN and she is not supposed to be in customer services. She does not CARE about people imagine our little pets. I hope somebody from Banfield Hospital can see this review and take action against this horrible employee your are putting to serve us. I told her I am going to cancel my plans and she told me let's do it. Stay away from this location and this employee. Again her name is ALEJANDRA.
- KGkira gJan 2, 20261.0Had me on hold for more than 15 minutes, ridiculous
- VGViviana GilDec 14, 20255.0BAnfield at Waterford lakes Pet smart was amazing! Great service
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Waterford Lakes?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed.
What preventive pet healthcare services are available at Banfield Pet Hospital?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care such as exams, vaccines, diagnostics, nutrition consultation, and dental care, with automatic renewal each year unless paid in full at enrollment.
Can I consult a veterinarian online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app for remote pet care advice and triage support 24/7.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for Optimum Wellness Plan clients.
Where is Banfield Pet Hospital located in Orlando?
It is located at 731 N Alafaya Trail, Orlando, FL 32828 in the Waterford Lakes area.
Are there pet care-related services near Banfield Pet Hospital?
Yes, nearby you can find Shady Paws Pet Parking for pet sitting and PetSmart for pet supplies and services, which can help with your pet care needs before or after your visit to Banfield.
What shopping and dining options are available near Banfield Pet Hospital?
Nearby Waterford Lakes Town Center offers various stores and restaurants, including California Pizza Kitchen, Wahlburgers, and Sweet By Holly for dining after your pet's appointment.
Is there convenient parking or retail services near Banfield Pet Hospital in Waterford Lakes?
Yes, there are nearby retail stores like OfficeMax and Office Depot, and pet parking services at Shady Paws Pet Parking, making it convenient for your visit.
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