Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - South Orlando provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
309 reviews
5 stars
180
4 stars
31
3 stars
17
2 stars
10
1 star
71
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and genuine care for pets.
Communication Issues
Several reviews highlighted poor communication regarding appointments, treatment plans, and customer service, leading to frustration among pet owners.
Inconsistent Experiences
While some customers had positive experiences, others reported significant dissatisfaction, particularly with specific staff members and overall service quality.
Wait Times
Customers frequently mentioned long wait times for appointments and procedures, causing inconvenience and dissatisfaction.
Mixed Reviews on Care Quality
While some praised the veterinary care provided, others expressed concerns about the quality of treatment and follow-up care for their pets.
- CGCamila Garcia2 days ago5.0Banfield Pet Hospital provided excellent care for my pet. The staff was friendly, professional, and gentle, and the veterinarian Karina explained everything clearly. The facility was clean, the service was efficient, and the Wellness Plan made routine care easy and affordable. I felt confident in the care my pet received and highly recommend Banfield.
- JCJessica Cichon2 days ago5.0I have been bringing my cat to this location for the past 4 years but have been taking her to Banfild for 5! The staff at this location are so nice and so helpful with any questions and concerns I may have. Now I have a kitty who has started going here and I feel safe knowing she is getting the proper care with each visit.
- NWNicole M. Wulf4 days ago5.0Brought my pets in with a lot of anxiety because I don’t usually put them under for teeth cleaning but Ashley reassured me and made me feel better about it. They listened to my concerns and let me know they would check on their health before they proceed with anything. I appreciate communication a lot as I am an anxious person overall and it helped soothe me. They took care of anything I needed as well.
- MIMiguel Angel IreguiNov 3, 20251.0Hoy tuvimos una cita para nuestra mascota a las 5:00 p.m., pero no nos atendieron hasta las 6:13 p.m. Durante todo ese tiempo nadie se acercó a revisarnos ni a darnos ninguna información. Después de más de una hora de espera, simplemente nos dijeron que no podían ayudarnos. Ni siquiera el doctor salió a evaluar o asistir con el procedimiento que necesitaba nuestro perro; solo nos enviaron a urgencias (ER). Da la impresión de que este lugar solo se enfoca en cobrar mensualmente, en lugar de ofrecer una verdadera atención veterinaria. No muestran interés ni por las mascotas ni por sus dueños. No recomendamos este lugar en absoluto. Fue una completa pérdida de tiempo y dinero.
- LCLa Leona CompanyNov 3, 20251.0Today I went to an appointment with my pet, and it was a completely disappointing experience. We waited for over an hour, and no one came to check on us or provide any information. After all that time, they simply told me they couldn’t help us. Not even the doctor came out to attend to or evaluate the procedure my dog needed; they just sent us to the ER instead. Honestly, this place does not provide real veterinary care. It seems focused only on charging monthly fees without delivering the service they promise. They don’t have a team that truly cares about pets or their owners. I do not recommend this place at all — it was a total waste of time and money.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in South Orlando offer?
Banfield Pet Hospital offers preventive care, vaccinations, dental and surgical care, microchipping, nutrition and parasite control, DNA tests, and end-of-life care for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Orlando?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield provide emergency care services at this location?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice or referrals. During non-hospital hours, contact your local emergency hospital.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan offered by Banfield?
The plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional and dental consultations, and more, with automatic renewal every 12 months.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via Banfield's website or app. They offer in-room, drop-off, and virtual visits for Optimum Wellness Plan clients.
Is an appointment required when visiting Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
What nearby pet-related stores can I visit close to Banfield Pet Hospital in Orlando?
PetSmart, a pet store and groomer, is nearby, which can be convenient for picking up pet supplies or grooming services before or after a vet visit.
Are there dining options near Banfield Pet Hospital for waiting pet owners?
Yes, nearby dining options include Picasso Moments Bakery for bubble tea and bakery items, and House Of Pho, an Asian restaurant for a meal while waiting.
What entertainment or shopping places are close to Banfield Pet Hospital in Orlando?
Nearby you can visit places like kpop for clothing and shopping, Kpoppin USA for music and DVDs, and Cool Jump, an indoor play center and party supply store, which may be enjoyable for families.