Banfield Pet Hospital

Reviews

• VB

  Val B

  Apr 25, 2026
  1.0
  Worst service ever at this location by Ramona. She needs to be trained to know how to provide customer service and be knowledgeable of the services that the vet provides instead of talking down and mistreat customers specially when there’s an emergency. She talks with attitude and doesn’t assist properly. PLEASE BE AWARE if you want to be treated poorly specially for how much money we as consumers have to pay monthly for services that are to be provided within the plans they offer. It really seems she’s not aware of this and this is concerning!!!!!!! I wouldn’t want to bring my dog back here if she’s the first person greeting me EVER!!!!!!
• DD

  Destiny Daniels

  Apr 23, 2026
  1.0
  Very poor customer service.. Only the nurse was caring and seemed to want the best for my pup. While in the back, there were nurses screaming at dogs (including my own) and the actual doctor didn’t seem to care about what I had to say and just tried to get me to pay for something I wasn’t interested in and was in a hurry. Asked for certain services and was refused without explanation. At check out and scheduling for future services, I asked for an in-room visit as I prefer them and was met with very rude comments on how the doctors don’t like in-room appointments and drop offs were just easier and I should do that.. Which I denied and asked for in-room and was met with attitude and judgement. Definitely wouldn’t go to this location again..
• ER

  EDWIN ROSADO

  Apr 22, 2026
  1.0
  The first few visits we had here were great, which is why we ended up buying into their puppy plan and continued bringing our dog back. However, around our fourth or fifth visit, my wife and I started noticing a shift. The overall experience declined, and the service became consistently poor. One particularly concerning experience involved a staff member who made comments about how much she disliked her own dogs before taking ours to the back. Even if it was meant as a joke, it did not inspire confidence and felt unprofessional in that setting. We also had an issue when trying to get flea medication prescribed for our dog. There seemed to be internal problems, as multiple staff members were unable to access their system to approve the refill. Despite this, we were still charged for the medication and never actually received it. After repeated back-and-forth with no resolution, we ended up going to a Petco mobile clinic to get what we needed. Overall, our experience went from positive to frustrating and disappointing. Based on what we encountered, I would not recommend this place. It felt less focused on the care of the animals and more on the business side of things.
• SF

  Susie Findell

  Apr 18, 2026
  1.0
  I called ahead and said why I was coming but got turned away when I walked in because no doctors were there. I walked past a sign that said Pet Walk-ins welcome which is untrue. Never again.
• JP

  Jake Perri

  Apr 18, 2026
  1.0
  Had an appointment scheduled and they called us in 30 minutes early only to have us wait 2 hours for a routine physical and yearly shots. The room was also dirty and not cleaned in between visits. No updates from the staff until we asked. Horrible place.

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