Brand Certified
Banfield Pet Hospital
3.3(255 reviews)
Certified by Banfield Pet Hospital • May 03, 2026
Business Details
731 N Alafaya Trail, Orlando, FL
32828, United States
Certified by Banfield Pet Hospital • May 03, 2026
(407) 736-0196
Certified by Banfield Pet Hospital • May 03, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 03, 2026
About
Certified by Banfield Pet Hospital • May 03, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Waterford Lakes provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • May 03, 2026
Hours
Certified by Banfield Pet Hospital • May 03, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM
Sunday10:00 AM - 5:00 PM
Reviews
3.3
255 reviews
5 stars
120
4 stars
21
3 stars
13
2 stars
20
1 star
81
- TKTiffany KingApr 10, 20264.0Staff is very pleasant peices are very competitive. Rooms were clean but air vents needed attention. I will go back for sure.
- MTMelissa TobarApr 1, 20261.0DO NOT GO HERE!!! MY SMALL PET WAS MUZZLED WITHOUT MY CONSENT COMMUNICATION HE IS AN ELDERLY DOG WITH BARELY ANY TEETH NEED SOMEONE TO CONTACT ME IMMEDIATELY THIS WILL BE GOING TO COURT. my pet has been down and shaking and not acting normal if my dog dies this is on the tech that assisted him. We have the records and will continue to record need DR RODRIGUEZ TO CONTACT ME ASAP. lady i spoke to named Aly very rude on the call and in person. The techs had very bad attitude in person and were not empathetic and have no customer service. Will be speaking to Corporate and expect the Vet Board to reach out and investigate very soon.
- JKJessica KruegerMar 23, 20261.0Super frustrated with the Waterford location. Twice now, the Doctor seeing my dog no longer works there and they will not approve his heartworm medication through their own Banfield shop and want me to bring my healthy dog in again for another physical when he was just seen 4 months ago and all tests were negative and was deemed healthy. What a rip off. If your animal needs any kind of recuring medicines I would not recommend this location as they change doctors often enough to inconvenience you and want you to make another appointment to establish "Doctor/patient" relationship. I will not pay another $60 something dollars for another physical, the heartworm medicine alone is $153 for 6 months, smh.
- AFAna FerrerMar 11, 20265.0Mi experiencia muy buena con yari
- LRLina RosarioMar 5, 20265.0I recently moved to this area so this is now the closest location to me. I had my first visit today for Kali, my four year old mini Sheepadoodle. I have to say, I’m impressed! They got her in easily and pickup was way faster than expected with full results of her comprehensive exam. Everyone was kind, the location was easy to get to and clean, and there was plenty of parking. Our last Banfield location wasn’t bad but this one already seems much better. Nurse Nancy was so sweet too! We scheduled our next follow up appointment and I feel confident knowing I have this location nearby. Thank you guys!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Waterford Lakes?
Banfield Pet Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed.
What preventive pet healthcare services are available at Banfield Pet Hospital?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care such as exams, vaccines, diagnostics, nutrition consultation, and dental care, with automatic renewal each year unless paid in full at enrollment.
Can I consult a veterinarian online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app for remote pet care advice and triage support 24/7.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for Optimum Wellness Plan clients.
Where is Banfield Pet Hospital located in Orlando?
It is located at 731 N Alafaya Trail, Orlando, FL 32828 in the Waterford Lakes area.
Are there pet care-related services near Banfield Pet Hospital?
Yes, nearby you can find Shady Paws Pet Parking for pet sitting and PetSmart for pet supplies and services, which can help with your pet care needs before or after your visit to Banfield.
What shopping and dining options are available near Banfield Pet Hospital?
Nearby Waterford Lakes Town Center offers various stores and restaurants, including California Pizza Kitchen, Wahlburgers, and Sweet By Holly for dining after your pet's appointment.
Is there convenient parking or retail services near Banfield Pet Hospital in Waterford Lakes?
Yes, there are nearby retail stores like OfficeMax and Office Depot, and pet parking services at Shady Paws Pet Parking, making it convenient for your visit.
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