Petco

4.2
2211 reviews

About

Pet StorePet supply store
Visit your Ocala Pet Store located at 4475 Sw 40th Ave for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4475 SW 40th Ave, Ocala, FL
34474, United States

Hours

Reviews

4.2
2,196 reviews
5 stars
1,274
4 stars
467
3 stars
223
2 stars
80
1 star
152

What are people saying?

AI-generated from recent customer reviews

Animal Care

Numerous customers expressed concerns about the poor conditions and neglect of animals in the store, including dirty cages and sick animals.

Customer Service

While some staff members received praise for their helpfulness, others were criticized for rudeness and lack of knowledge.

Pricing

Many reviews noted that prices were considered high, with some customers finding better deals elsewhere.

Store Cleanliness

The store was generally reported as clean and well-organized, although there were specific complaints about the cleanliness of animal enclosures.

Grooming Services

Grooming services received mixed reviews, with some customers praising specific groomers while others reported dissatisfaction with the quality and pricing.
  • MB
    Makayla Beck
    Nov 7, 2025
    1.0
    Some of the rudest management I’ve ever dealt with. I will not be coming back to this location as these poor interactions have happened too many times. I thought maybe it was just one manager but it seems to be they are all condescending and disrespectful to their customers. I was yelled at by one this morning while walking out without anything I needed due to the blatant disregard of customers.
  • DD
    David Dean
    Oct 28, 2025
    4.0
    Same as all the others
  • AW
    Alexis Williams
    Oct 26, 2025
    1.0
    Birds looked dirty along with cages. Hamsters (all the little critters) barely had any bedding. The poor ferrets water was absolutely disgusting the were struggling for water. Beta fish dying ( ty to the lady in there buying aw many as she could to rescue them)... Yet here you are asking ridiculous prices on animals you dont take care of and need rescuing. Employees with little to no knowledge, only person that seemed to know what they were doing was a young guy they had running all over the store..Corporate definitely needs to visit this store.
  • KK
    K.Shinnick
    Oct 17, 2025
    1.0
    Missing item when shipped, poor customer service
  • TJ
    Tammy Jones
    Oct 3, 2025
    1.0
    Michael at the front cashier/checkout, extremely rude. No hello, just says “phone number”, handed me my receipt without a word said by him during the entire exchange. A simple hello or any words said really, would’ve been nice. Just a suggestion, probably not the best employee to have as your main cashier.

Frequently Asked Questions About Petco

Does the Petco Ocala location have a vet hospital?

No, Petco Ocala does not have a full-service vet hospital.

Does Petco Ocala offer vaccinations?

Yes, Petco Ocala provides vaccinations.