Paddock Park Animal Care Center

Reviews

• TT

  Tammy Tuttle

  2 days ago
  4.0
  Good Vet....Always helpful and friendly to us and our fur babies.
• RF

  Randy Fowler

  Feb 11, 2026
  5.0
  Special people work here!!
• JR

  Jasmine Rymer

  Jan 23, 2026
  5.0
  Such an amazing place! So affordable, they took great care of my dog, super personable staff, even trimmed my dogs nails for me! Will definitely be coming back!
• JB

  Janet (Binkx)

  Jan 20, 2026
  5.0
  I want to thank Chelsea and her amazing team for trying to save my sweet boy. I know you tried everything you could and that you made his last few days better. Ronald Weasley will be missed and forever have a place in my heart.
• MM

  M

  Jan 2, 2026
  1.0
  I’m sharing this experience so other pet owners — especially those with senior dogs — can make informed decisions. I brought my 15-year-old dog in for a dental procedure. At intake, I clearly communicated her age and that she is under the care of a veterinary ophthalmologist for an active eye issue, and I asked that extra care be taken. Despite her age and medical history, I never met the veterinarian at drop-off or pick-up. About two hours after drop-off, the veterinarian called and questioned why I would pursue dental work at my dog’s age, stating that she does not recommend putting a dog of that age under anesthesia unless it is absolutely necessary. Once that risk was explained, I declined the dental procedure. I was then informed that in-house bloodwork had already been performed and that my dog’s kidney markers were elevated, possibly indicating early (Stage 1) kidney disease. The veterinarian stated she was not certain and said additional bloodwork would be sent out at no charge to confirm, and that she would call me to discuss the results. I was charged approximately $200 for the in-house bloodwork, which had been performed to clear my dog for anesthesia — for a procedure the veterinarian did not recommend and that I declined once the risks were explained. Had this discussion occurred before the appointment, I would not have brought my dog in for dental work or consented to pre-anesthetic testing. The promised follow-up call to review the additional lab results never occurred, and to this day I still do not know whether my dog actually has a kidney condition. When I contacted the office to explain why I felt the charge was unfair and requested a refund so I could pursue follow-up care elsewhere, the office manager became defensive, raised her voice, and told me I was being disrespectful. I was informed I should find another veterinary clinic, and no refund was offered. I was emotional during this conversation — my elderly dog’s health was involved — but I did not curse or berate staff. I was asking for clear communication, informed consent before testing, and follow-through on promised results. I understand how busy veterinary practices are and appreciate the care professionals provide. However, informed consent before diagnostics, transparency around recommendations, and professional handling of client concerns are essential, especially when dealing with senior pets and anesthesia risks. I hope this feedback helps other pet owners ask the right questions in advance and encourages improved communication for future clients.

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