Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Ocala provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
601 reviews
5 stars
428
4 stars
67
3 stars
22
2 stars
11
1 star
73
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, particularly highlighting Dr. Vickers and his team.
Customer Service Issues
Several reviews mentioned poor customer service experiences, particularly at the front desk, with complaints about unhelpfulness and lack of communication.
Wellness Plan Concerns
Numerous customers expressed dissatisfaction with the wellness plans, citing unexpected charges and feeling misled about the services included.
Mixed Care Experiences
While some customers reported positive experiences with their pets' care, others shared serious concerns about misdiagnoses and inadequate treatment.
Pricing Complaints
Many reviews indicated that customers found the services to be overpriced, with some feeling that they were pressured into unnecessary treatments.
- JCJohanna CartagenaDec 31, 20255.0My babies Mixy and Sanemi
- SMS MDec 10, 20255.0Banfield Pet Hospital has been such a blessing for my pet’s health. The staff is always kind, patient, and genuinely cares about my furry friend. Their wellness plans make it easy to stay on top of checkups and preventive care without stressing about costs. I feel confident knowing my pet is in good hands every visit!"
- CMChristina MooreNov 26, 20255.0Banfield has been most excellent with my new puppy and customer service but the cost of their pet insurance has caused me to search other places which I recommend to everyone that reads this.
- GMGisele MüllerNov 20, 20253.0It seems like a good place to bring my dog. I’m new in town, just moved here from another country. The vet team was nice — I’ve only had one visit so far for a heartworm test and to sign up for the wellness plan. The only issue I had was with the front desk. I didn’t feel very welcome when I asked about using my voucher. I had booked the appointment by email with the voucher, and I thought that was enough, but nobody told me I had to show it at the visit. Later I realized the voucher should have covered the membership fee. I called to ask if they could help fix it, but the person I spoke with wasn’t helpful and the way it was handled didn’t make me feel comfortable. I hope things go better from here. If not, we’ll probably move on after the first year.
- MLMichael LunaNov 16, 20255.0Hello I have the Staffordshire terrier named Bailey....I've been to veterinarians all over the place from from New York to Florida and this is one of the best places I can bring my dog and not have to worry about it level of care or crazy high bill for unnecessary work.the doctors are great .I've been going there for 2 years now for heartworm medication,ear cleaning and nailcliping.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. During hospital hours, you can call for urgent care advice and referrals to emergency hospitals. Outside hours, please contact your local emergency hospital directly.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostic screenings, nutrition consultations, and dental care, with automatic renewal every twelve months.
How do I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal from a bank account or credit card, or opt to pay in full at enrollment, making it easier to budget for your pet's essential health care.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are called when ready, and Optimum Wellness Plan Virtual Visits for remote care.
What are the operating hours of Banfield Pet Hospital in Ocala East?
Banfield is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. They are closed on major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or mobile apps available on Apple Store and Google Play for convenient access and Vet Chat services.
Are there any restaurants near Banfield Pet Hospital where I can eat before or after my visit?
Yes, nearby dining options include Mission BBQ, Tropical Smoothie Cafe, Cody's Original Roadhouse, Bob Evans, and Krystal - great places to grab a meal or smoothie while visiting the area.
What automotive services are near Banfield Pet Hospital in Ocala East?
Nearby automotive services include RNR Tire Express, Deluca Toyota, Jenkins Mazda, O'Reilly Auto Parts, and Honda of Ocala, useful if you need car maintenance or repairs while in the area.
Are there medical or urgent care facilities near Banfield Pet Hospital?
Yes, Care Spot Ocala, CareSpot medical center, and CareSpot Urgent Care are nearby for family and urgent medical needs during your visit to Banfield Pet Hospital.