Petco

Reviews

• MG

  Mind Games

  2 days ago
  1.0
  I've been a regular Petco customer for a while, but a recent experience has made me reconsider returning to this location. I exchanged contact information with a staff member, Krush Desai, after she initiated a friendly conversation. When I did not follow through on plans she suggested outside of the store, our next in-store interaction on April 29, 2026 felt uncomfortable and unprofessional. During that encounter, she made pointed comments about how she would handle it if someone she invited to her home “did something weird.” Given the context, the remarks felt personally directed and inappropriate for a retail setting. I responded briefly and left, but the interaction made me feel extremely uncomfortable as a customer. On my most recent visit, May 7, 2026, the atmosphere felt uncomfortable again. Krush appeared to visibly change her behavior after seeing me, and the checkout interaction with another associate felt unusually over-familiar and awkward; persistently trying to engage me in conversation despite my short responses. I cannot say for certain what was discussed between staff, but the overall experience gave me the impression that personal tension had carried over into the way I was treated in the store. Customers should never feel like they are walking into a personal conflict when shopping. What happens outside of the store should not affect the professionalism of in-store interactions. I hope management takes this seriously and addresses appropriate employee-customer boundaries.
• DG

  Daniel gurevich

  May 1, 2026
  5.0
  Amazing service the best place I would recommend for everybody to go here. They actually care about your pet. Maxine and Addon are wonderful. There was some stuff on the bag so they gave me a bigger bag for free. What can one ask for more? God bless them and thank you
• BC

  Bxbby Chick

  Apr 26, 2026
  5.0
  Anderson was great helped pickup my boy guinea pig a girlfriend we named her chai thank you so Mutch Anderson great customer service
• MJ

  Mike Jones

  Apr 21, 2026
  5.0
  This store is great ! Customer service top notch. The staff is super friendly and helpful. Big shout out to Addison, he was kind and helpful.
• 00

  01

  Apr 17, 2026
  5.0
  So last time I posted a review about how good of an employee Addison was. This last time another employee was working… didn’t get his name, but he was weeded at the front, waiting for back up help as his line was building up probably 7 people deep. Usually, I’ll walk the store but do my payment through the app, based on the inventory available… I’ll scan up my own stuff and pay, wait a second, the go to the counter so they can scan the codes for the mobile pick up… it saves everyone time and for myself, my money. PetCo Mobile Ordering usually has discounts you don’t get in the store as of late… some locations have thing that others don’t. Living in Oakland Park, this is my closest location… so I go there for the most part. There was specifically Nulo Medal Series Salmon & Lentil Dry Cat food, 12lb bags were not in the systems inventory… but they were in stock. I bought 2 bags, as well as two 38lb cases of Fresh Step Cat litter, the big bag of Nulo Salmon & Lentil Dog food, a big case of wet cat food & a catnip plant… I spend roughly $200-250 pretty much every time I walk in the door. Nulo on the app had a promotion, there was a promotion for cat litter as well, and then of course the online savings discount… my total should have been about $202, instead it was $238. Reason being is because the man behind the counter was uninformed on how to price match through his system and whoever was supposed to be there helping him was taking their sweet sweet time to get up to the register… That being said, can we make it a habit of training staff to price match the app properly, and pay a tad bit more attention to daily inventory? Also, PLEASE PLEASE PLEASE bring back 6oz Nulo Signature Stews… specifically beef, beef liver & kale? I promise you I can commit to selling it out once every 2-3 weeks. Thank you in advance.

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