Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Miami Plaza Alegre provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
215 reviews
5 stars
163
4 stars
7
3 stars
5
2 stars
5
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising the staff's kindness and professionalism, while others report dismissive attitudes and misinformation.
Veterinary Care
Many customers appreciate the quality of veterinary care and the compassion shown by the doctors, particularly Dr. Perez and Dr. Cuadrado, but there are serious concerns about misdiagnoses and medical errors.
Pricing Transparency
Numerous reviews highlight issues with pricing transparency, including unexpected fees and dissatisfaction with the value of services provided.
Facility Conditions
Some customers reported cleanliness issues and a lack of proper care during visits, leading to negative experiences.
- AVArianly Caro valdes6 days ago5.0I have the best opinion of the place, great service and I want to say thank you to Dr. Aray Perez. She is very professional and took wonderful care of my beloved dog. I am so grateful for her passion, dedication, and expertise. She has been treating my dogs for a long time and is the best vet I know. Thank you.
- AMAzul MunozDec 3, 20251.0I’ve been bringing my dog to the Banfield Pet Hospital in Plaza Alegre for over a year, and the pattern of misinformation, carelessness, and dismissive customer service has become impossible to ignore. For the past month, I’ve called this location multiple times asking for the price of a thyroid exam for my dog. Each time, the staff looked up my account, confirmed I am not an active plan member, and still told me the same price: $60 total. Two of the people who personally gave me this incorrect information were: • Alani, during one of my phone calls • Maria, the manager, who also verified my account status before quoting the same wrong price Today, after receiving the same confirmation over and over, I showed up to finally get the thyroid test done only to be told the real price is $60 for the test + $70 for an office visit. A fee that was never mentioned once during any of my calls. When I pointed out that I had been repeatedly given the wrong information, the response I received was shockingly dismissive. There was no apology, no accountability just a casual “oh, well” attitude, as if the misinformation and inconvenience they caused were not their responsibility. That interaction alone speaks volumes about how little regard they have for their clients and their pets. And unfortunately, this isn’t the first serious issue I’ve had here. In the past, a veterinarian at this same location prescribed my dog the wrong medication dosage, with the incorrect milligrams written on the prescription. Multiple staff members had to get involved before the mistake was finally corrected, and that veterinarian eventually stopped working there. Between a past medical error, ongoing misinformation, surprise fees, and now a dismissive attitude when their own mistakes are brought to their attention, I can no longer trust this hospital with my dog’s care. Every visit feels like a new problem caused by the staff instead of a solution for my pet. After today, I will not be returning to the Banfield in Plaza Alegre. Pet owners deserve accuracy, transparency, and basic professionalism — none of which have been consistent at this location.
- AFAngelo FonsecaNov 17, 20255.0We took our dog and everyone was excellent. The doctor on site was caring and explained about our dog. We are glad bandfield is near our home.
- MPMadelaine PuenteOct 23, 20255.0I was at the hospital for my dog London's annual checkup. The doctor and her entire team greeted him with great professionalism and their care was wonderful.
- PRPaola RinconOct 19, 20255.0Todo fue excelente. La atención con nosotros y con nuestro Bebe peludo. Excelente
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital provide?
Banfield Pet Hospital offers general veterinary services including routine vaccinations, microchipping, dental and surgical care, preventive care treatments such as parasite control, nutritional and behavioral counseling, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Miami Plaza Alegre?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays and on major holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, dental care, and nutrition consultations. These plans automatically renew and are not insurance, but offer discounts on treatments.
Can I get veterinary advice remotely from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat on the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through the Banfield website or mobile app. They offer in-room, drop-off, and virtual visits depending on your preference and plan.
Is Banfield Pet Hospital wheelchair accessible and welcoming to all customers?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients. Appointments are required for visits.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can enjoy Lick Nitrogen Ice Cream for a sweet treat, visit the beauty services at "white and black" salon, or dine at #1 Wok Restaurant offering Chinese cuisine.
Are there wellness or spa services near Banfield Pet Hospital?
Yes, West Kendall Hand and Stone Massage and Facial Spa and New Life Medical Spa are located nearby for relaxation and wellness treatments.
How can nearby transit and shopping locations help me during my visit to Banfield Pet Hospital?
You can use Plaza Alegre shopping center for parking and errands, and visit Publix Super Market or Publix Pharmacy nearby for any pet care related shopping or prescriptions.