Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your dog or cat has wellness needs, finding convenient, reliable veterinary care is important. At Banfield Pet Hospital in Miami’s Fontainebleau neighborhood, our team of petcare providers can help answer your questions about general veterinary services. Our veterinary practice includes routine exams, vaccinations, microchipping, and more.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
229 reviews
5 stars
144
4 stars
22
3 stars
7
2 stars
7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff varies widely; some customers praise the caring and friendly nature of the staff, while others report rudeness and lack of empathy, particularly from nurses.
Veterinary Care
While some customers commend the veterinarians for their compassion and expertise, others express dissatisfaction with misdiagnoses and perceived negligence in care.
Communication Issues
Many reviews highlight poor communication, including long wait times for responses, lack of follow-up on test results, and unclear information about services and pricing.
Service Quality
Customers report inconsistent service quality, with some experiencing excellent care and others facing long wait times and unprofessional treatment.
Pricing Concerns
Several reviews mention dissatisfaction with pricing, feeling that services are overpriced and that the care plans do not provide adequate value.
- LHLuis Hernandez4 days ago2.0My cat limping was not properly addressed. The animal is apparently still in pain and do limp.
- LRLisandra Ramos5 days ago5.0I am very satisfied with my experience at Banfield Pet Hospital because every visit with my dog Mia has been excellent From the moment we arrive the staff is kind respectful and always shows a genuine interest in her wellbeing They take the time to explain everything clearly answer my questions and make sure I understand each step of her care What I appreciate the most is how they treat Mia with patience love and professionalism She can be a little nervous sometimes but here she always feels comfortable and safe The environment is clean organized and welcoming which gives me a lot of confidence in the care she receives Overall I am grateful for the dedication compassion and quality of service they provide and that is why I continue trusting Banfield with Mias health
- MSMichael SosaNov 5, 20255.0So far I am very happy with the attention my little baby has received. Dr Figueroa, Dr Lopez and staff are amazing. If it would be good if company evaluated those who pay monthly , receive better discounts on medications or procedures.
- ODOmira DleonOct 25, 20254.0Buen servicio
- CRCATHY marisa RUMMELSep 18, 20251.0Nurses very tough and rude, the blood test does not work so they have to take the blood from her neck because the first time form leg did not work , my dog cry horrible when asked the nurse she said dogs can deal with the pain no like a humans and I said why she cry then , nurses from Dr Lopez are not empathetic with pain of dogs , Dr Lopez excellent but nurses rude attitude … they should not be nurses …. Thinking that animals do not deserve empathy since they do not feel pain …. Good luck if you take the dog over here .
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Miami Fontainebleau?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on certain holidays.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and possible referrals. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What types of preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive pet examinations as part of preventive care.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic yearly renewal unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through the Banfield website or app. The hospital requires appointments, and options include in-room visits, drop-off appointments, and virtual visits for wellness plan clients.
Are there any nearby dining options around Banfield Pet Hospital in Fontainebleau?
Yes, nearby restaurants include The Habit Burger Grill, Crumbl - Doral (desserts and cakes), ZENSHI Handcrafted Sushi, First Watch (American cuisine), Panna Fountain Square (Latin American), and Dickeys Barbecue Pit. You might enjoy a meal before or after your pet’s appointment.
What grocery stores and pharmacies are located near Banfield Pet Hospital?
Publix Super Market at Fountain Square, Publix Sabor Food & Pharmacy, Publix Pharmacy at Fountain Square, and Publix Liquors are nearby for your convenience while visiting the hospital.
Are there any beauty or wellness salons near Banfield Pet Hospital?
Yes, you can find Hair Cuttery (hair and beauty salon), ND Nails & Spa, and Fountain Square (physical therapy) in close proximity, perfect for a wellness visit for yourself while your pet is cared for.