Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
When your dog or cat has wellness needs, finding convenient, reliable veterinary care is important. At Banfield Pet Hospital in Miami’s Fontainebleau neighborhood, our team of petcare providers can help answer your questions about general veterinary services. Our veterinary practice includes routine exams, vaccinations, microchipping, and more.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
231 reviews
5 stars
145
4 stars
22
3 stars
8
2 stars
7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant issue with staff attitudes, particularly with some receptionists and nurses being described as rude and unprofessional.
Veterinary Care
While some customers praised the veterinarians for their compassion and expertise, others reported serious concerns about misdiagnoses and inadequate treatment.
Communication Issues
Many reviews highlighted poor communication regarding appointments, treatment plans, and follow-ups, leading to frustration among clients.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that they were overcharged for services and medications, and criticized the perceived focus on profit over care.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction with the care their pets received, while others reported distressing incidents and a lack of empathy.
- AGAlexandra GonzalezDec 21, 20253.0This morning I came to pick up my dog’s medication; single dose of Simperica and a single dose of Interceptor. I have been coming to this location for a few years and all the staff has been pleasant until today. CSR Paulina’s tone to greet very harshly. This is not the first time I have encountered her with the same tone. She asked if I have called beforehand for the medication and told me to have a seat that it will take awhile. I was there for a good 10 mins until I saw another CSR asking if I was attended and she said yes. Paulina voice projects in the lobby so when I’ve asked her I how long it will be she said other nurses are working on patients that I have to wait. As I used to work in Banfield 6 years ago, I am familiar with the protocol as a CSR. I have told her that is a single dose of each medication, it’s only creating the labels and put them in capsules or baggies. She said that the protocol changed and I need to wait. I have asked if I could be charged she dismissed me to go to the other CSR. The other CSR was more calmer and already knew me from her time being there. She checked me out and went to the back to get the dosage for my dog (less than 2 mins). I was taught as long as you have someone at the front, the CSR is able to print out the labels and provide the medication. I was also taught to have fluff as the CSR as you are attending patients. Paulina may be vet tech in the back but she should not be in the front at all. She has zero pleasantries when it comes to customer service. When I have left her tone and voice projected to say bye have a nice day and it sounded more rude than intentional. This is after asking the other CSR who is the PM and who is the RM and asked what was the person next to her name. I understand protocol changes but if the vet tech are busy and there’s two people in the front and it’s not busy in the front, what cost for Paulina to go to the back and do the same that the other CSR did? I have posted 3 stars for this location only for Paulina’s tone and attitude. She may not like the front and wants to go to the back she is actively trying to get fired. I love the location for the doctors and the other staff, but Paulina needs to be corrected by to the PM of her tone and attitude.
- LHLuis HernandezNov 19, 20252.0My cat limping was not properly addressed. The animal is apparently still in pain and do limp.
- LRLisandra RamosNov 18, 20255.0I am very satisfied with my experience at Banfield Pet Hospital because every visit with my dog Mia has been excellent From the moment we arrive the staff is kind respectful and always shows a genuine interest in her wellbeing They take the time to explain everything clearly answer my questions and make sure I understand each step of her care What I appreciate the most is how they treat Mia with patience love and professionalism She can be a little nervous sometimes but here she always feels comfortable and safe The environment is clean organized and welcoming which gives me a lot of confidence in the care she receives Overall I am grateful for the dedication compassion and quality of service they provide and that is why I continue trusting Banfield with Mias health
- MSMichael SosaNov 5, 20255.0So far I am very happy with the attention my little baby has received. Dr Figueroa, Dr Lopez and staff are amazing. If it would be good if company evaluated those who pay monthly , receive better discounts on medications or procedures.
- ODOmira DleonOct 25, 20254.0Buen servicio
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Miami Fontainebleau?
Banfield Pet Hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on certain holidays.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and possible referrals. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What types of preventive pet health care services are offered at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive pet examinations as part of preventive care.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic yearly renewal unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through the Banfield website or app. The hospital requires appointments, and options include in-room visits, drop-off appointments, and virtual visits for wellness plan clients.
Are there any nearby dining options around Banfield Pet Hospital in Fontainebleau?
Yes, nearby restaurants include The Habit Burger Grill, Crumbl - Doral (desserts and cakes), ZENSHI Handcrafted Sushi, First Watch (American cuisine), Panna Fountain Square (Latin American), and Dickeys Barbecue Pit. You might enjoy a meal before or after your pet’s appointment.
What grocery stores and pharmacies are located near Banfield Pet Hospital?
Publix Super Market at Fountain Square, Publix Sabor Food & Pharmacy, Publix Pharmacy at Fountain Square, and Publix Liquors are nearby for your convenience while visiting the hospital.
Are there any beauty or wellness salons near Banfield Pet Hospital?
Yes, you can find Hair Cuttery (hair and beauty salon), ND Nails & Spa, and Fountain Square (physical therapy) in close proximity, perfect for a wellness visit for yourself while your pet is cared for.