Banfield Pet Hospital

Reviews

• SH

  Steve H

  2 days ago
  1.0
  This place deserves negative stars. We had scheduled a vet. appt. for both of our puppies to get their Bordetella vaccines/shots. We scheduled an in-person appt. to see a vet. only to be called the following day saying it would be a “drop off.” We arrived early and waited 15-20 minutes past our appt. time to be seen. We have been waiting for over 4 hours now and they still haven’t given either of our puppies their shots. They have been sitting in a cage the entire time. Each time I check I’m told it should only be a few more minutes. This place is more concerned with making a buck than a pet’s care and wellbeing. We have been Banfield clients for several years but this will be the LAST time.
• RR

  Richard R

  2 days ago
  1.0
  If I could give zero stars, I would. Banfield Midtown Miami is hands-down the most disorganized, unreliable, and frustrating vet clinic I’ve ever dealt with. Every single time I book an **in-room appointment**, they somehow manage to ruin it. The pattern is laughably predictable: I book an in-room visit, get email and app confirmations, and then—either the day before or *the morning of*—I get a call saying they need to change it. The excuses are always different but equally ridiculous. The first time, they told me the vet was **only seeing dogs under 10 lbs**—both of mine were only there for *one* vaccine. The next time, they claimed my appointments were magically “drop-off” only, despite the app and emails clearly stating in-room. Last night they called AGAIN, saying they had double-booked. I told them any in-room time would work. They confirmed **two 10:45am in-room appointments.** And then? The emails came through labeled as drop-off. I went online and fixed them myself. This morning, guess what? Another call telling me they needed to switch them back to drop-off, and suddenly there were “no” in-room appointments for the next five days—even though the app showed multiple openings. To make this circus even better, the Banfield location closest to me shut down right after I signed up for their wellness plans. I *can’t* drop off my dogs and come back hours later, and I’ve never once booked a drop-off appointment—yet they keep changing it behind my back. If Banfield Midtown Miami can’t handle scheduling, then they shouldn’t offer in-room appointments at all. Their disrespect for your time is unbelievable. This place is a mess, and this was absolutely my last visit. Spare yourself the headache and take your pets somewhere—anywhere—else.
• SB

  Santiago Bernal

  5 days ago
  5.0
  very professional vet and nurse. very happy with service
• SM

  Simon Mejia

  Nov 11, 2025
  1.0
  Dedrick or something like that. 8am drop off. Worst customer service I’ve ever experienced at a vet. The process is painfully slow, they take forever to attend to you, even if you have an appointment. The whole experience feels more like sitting through a sales pitch than visiting a clinic.
• MT

  Mariana Teixeira

  Oct 18, 2025
  1.0
  I left this Banfield location feeling completely unheard and disappointed. I had an appointment, arrived on time, and still waited endlessly while others went ahead of me. No one took the time to explain what was happening, and when I tried to voice my concern, I was met with indifference. It wasn’t just the delay, it was the feeling that my pets and I didn’t matter. I expected care and professionalism, especially for a first visit, but instead I left frustrated. I hope management reads this and start respecting the pet owners’ time.

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