Banfield Pet Hospital® - Kendall Market Square provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff, particularly Tiffany and Dr. Hecker, for their kindness, professionalism, and genuine care for pets.
Communication Issues
Several reviews highlighted poor communication, including long wait times, lack of updates during procedures, and inadequate explanations of treatment plans.
Concerns About Costs
Customers frequently expressed dissatisfaction with pricing, feeling pressured into unnecessary services, and issues with the wellness plan not covering expected treatments.
Mixed Experiences
While some customers reported excellent care and positive experiences, others shared serious concerns about the quality of care and treatment received.
PQ
Paola Quintero
Feb 24, 2026
4.0
Llevo más que 3 años atendiendo mis perros en esta Clínica la única razón es que me encanta el amor que tiene Dr. Gao para ellos y su profesionalismo pero en la parte administrativa son muy desordenados, los tiempos de espera en sala son más de 40 minutos y muchas veces cancelan los appointments
GP
Gregory Polino
Feb 19, 2026
5.0
Tiffany is truly one of the most genuine, kind, and professional team members I’ve ever encountered at a Banfield location. Over the years I’ve been coming to this clinic, she has consistently made every visit feel special through her personable approach, fluid communication, strong knowledge, and clear passion for what she does.
She elevates the entire experience—setting a standard of care and customer service that I haven’t seen matched at other Banfield locations. Tiffany’s attention to detail, calm confidence, and genuine warmth make a noticeable difference, and it’s clear how much she cares about both pets and their owners.
On a personal note, she is the only person who can reliably handle and calm my dog, which speaks volumes about her skill, patience, and connection with animals. Because of Tiffany, we always feel welcomed, supported, and in excellent hands. She is a major reason I continue to come to this location, and I truly believe many clients feel the same.
Tiffany deserves meaningful recognition for the exceptional work she does and the positive impact she has on this clinic every single day.
YM
Yeline Mosqueda
Feb 15, 2026
5.0
Tiffany CVT is amazing! So patient, knowledgeable, and professional. We had a wonderful appt. She took her time to explain details with us and was so gentle with our babies! Highly recommend and a very special shout out to Tiffany. She was truly wonderful!
LB
Laura Brown
Feb 14, 2026
1.0
If I could give negative stars, I would! What a horrific experience we had today, on SO MANY LEVELS! I am beyond angry. First off, the so called Doctor that my dog was seen by today is a joke. I had to ask if she checked my dogs teeth, a dog with periodontal disease, mind you. Which she in fact did not check. Which is crazy, seeing as how she has been diagnosed at this facility and it's in her records!! She told me to check the teeth when i got home lol um excuse me? I'm not the damn Dr., Ma'am. All she was concerned with, was getting more money from us! That's all they care about here.... money. Second, we were lied to about the Wellness Plan! DON'T BUY THE PLANS! IT COVERS NOTHING! They lie about it, like used car salesmen. Tell me how I pay about $90 a month FOR LITERALLY NOTHING!! No matter what, you'll end up spending about $200 anyways at the visit. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE EVER!!!
YD
Yadira Daniels
Jan 26, 2026
5.0
I’ve been bringing my dog to Banfield for six years now, and I truly couldn’t ask for better care. They treat my dog like royalty every single visit. The staff is always so kind, patient, and welcoming, and you can tell they genuinely love animals.
The veterinarians and techs are very thorough and take the time to explain everything clearly, which gives me so much peace of mind. I never feel rushed, and they always answer all of my questions. It means a lot to trust the people taking care of your pet, and I completely trust this team.
So grateful for the consistent, compassionate care over the years. Highly recommend.
Xo, Nala Jade’s Mom
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital at Kendall Market Square?
Banfield Pet Hospital at Kendall Market Square is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 10:00 AM to 5:00 PM, with certain holidays closed.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What types of preventive care services does Banfield offer for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout life stages.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan includes annual preventive care such as exams, vaccines, screening diagnostics, nutrition consultations, and dental care, helping maintain your pet's health. It's a wellness plan, not insurance.
Can I get veterinary care advice online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet for treatment, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible, and do they require appointments?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and requires appointments for veterinary services.
How can nearby places like Club Pilates and CTX Martial Arts be useful when visiting Banfield Pet Hospital?
If you're visiting Banfield, you can combine your trip with wellness activities at nearby Club Pilates or CTX Martial Arts to maintain your personal health while your pet receives care.
What nearby services are available for pet care and grooming near Banfield Pet Hospital at Kendall Market Square?
Near Banfield, you can find Scenthound for pet grooming services, making it convenient to schedule grooming alongside your veterinary visits.
Where can I find dining options near Banfield Pet Hospital at Kendall Market Square?
You can enjoy meals at nearby restaurants like Shula Burger, Tacos & Tattoos, Killian Cafe & Grill, and Little Caesars Pizza before or after your visit to Banfield Pet Hospital.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: