Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Kendall Market Square provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
252 reviews
5 stars
191
4 stars
18
3 stars
7
2 stars
7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the caring and attentive nature of the veterinarians and staff, highlighting their dedication to providing excellent care for pets.
Communication
Several reviews noted issues with communication, including lack of updates during procedures and poor explanations of treatment plans.
Customer Experience
While many customers reported positive experiences, there were also complaints about long wait times, disorganization, and perceived upselling of services.
Staff Attitude
The majority of feedback indicated that staff were friendly and compassionate, although some reviews mentioned rude or dismissive behavior from certain employees.
Pricing Concerns
Numerous customers expressed dissatisfaction with pricing, feeling that services were overpriced and that the wellness plans did not provide the expected value.
- TEThelma ElejaldeNov 12, 20255.0They are very friendly and helpful. They are in top of my dog's needs.
- MPMaria PerezNov 7, 20255.0Michael was very nice and professional, he had a good energy with my cat, explained everything step by step with no rush, we got the Active Care Plan for my cat.. Thank you
- J3Julian 3691Nov 6, 20255.0Tiffany CVT and the entire staff are amazing! They treated my pet with such compassion and professionalism. They took the time to explain every step of the process and made sure my dog felt comfortable and safe. I truly appreciate their kindness and expertise highly recommend this clinic to anyone who wants the best care for their pets!
- THTrishia HughesOct 12, 20255.0Dr. Hecker performed emergency surgery on my baby, who had a UTI and stones in his bladder, and he’s healing well and back to his spunky self. He is a French Bulldog, so the idea of anesthesia at his age really had me nervous, but they did everything right and made sure my boy was well taken care of. We love Dr. Hecker and was so grateful she was able to perform the surgery, as she is his vet to begin with. Tiffany was magical — she knew how scared I was and heard me crying and called me constantly throughout the operation to keep me updated. She even called me right before her shift change to let me know who would be staying with Jagger in recovery with her absence. Both Tiffany and Dr. Hecker are tremendously caring and know how much our babies mean to us and they have a way of telling us that things are going to be okay. I’m so grateful to them both! Jagger and I love you!!! 🩵🩵🩵
- MLMINDY LEONOct 9, 20255.0This is a great veterinarian office. I have had 2 pets go here. They have received the highest quality of care from Drs and staff who truly care about your pets. I couldn't ask for a more personal one on one experience. Dr Hecker is the best. She is a caring individual who loves her work with animals. It makes all the difference! All the staff and techs are friendly and good with animals. I highly recommend bringing your fury family here to be well cared for.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital at Kendall Market Square?
Banfield Pet Hospital at Kendall Market Square is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 10:00 AM to 5:00 PM, with certain holidays closed.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What types of preventive care services does Banfield offer for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout life stages.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan includes annual preventive care such as exams, vaccines, screening diagnostics, nutrition consultations, and dental care, helping maintain your pet's health. It's a wellness plan, not insurance.
Can I get veterinary care advice online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet for treatment, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible, and do they require appointments?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and requires appointments for veterinary services.
How can nearby places like Club Pilates and CTX Martial Arts be useful when visiting Banfield Pet Hospital?
If you're visiting Banfield, you can combine your trip with wellness activities at nearby Club Pilates or CTX Martial Arts to maintain your personal health while your pet receives care.
What nearby services are available for pet care and grooming near Banfield Pet Hospital at Kendall Market Square?
Near Banfield, you can find Scenthound for pet grooming services, making it convenient to schedule grooming alongside your veterinary visits.
Where can I find dining options near Banfield Pet Hospital at Kendall Market Square?
You can enjoy meals at nearby restaurants like Shula Burger, Tacos & Tattoos, Killian Cafe & Grill, and Little Caesars Pizza before or after your visit to Banfield Pet Hospital.