Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Kendall Market Square provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
256 reviews
5 stars
193
4 stars
18
3 stars
7
2 stars
8
1 star
30
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the compassionate and professional care provided by the veterinarians and staff, highlighting their attentiveness and thoroughness in treating pets.
Communication Issues
Several reviews mentioned poor communication, including lack of updates during procedures and insufficient explanations regarding treatment plans and costs.
Pricing Concerns
Customers frequently expressed dissatisfaction with pricing, citing unexpected charges and feeling pressured into additional services or plans that were not clearly explained.
Appointment Management
Numerous reviews indicated frustrations with appointment scheduling and wait times, with some customers reporting long delays and rescheduling issues.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about care quality and customer service, leading to a divided perception of the clinic.
- ANAlicia nash5 days ago5.0Friendly, helpful and knowledgeable staff
- GGGiggity GooDec 19, 20252.0They get the job done. They nickel and dime the hell outta you tho. I’m already paying 1,500 for a surgery, do you really need to charge me because you clipped his nails? Probably not, but that’s just me.
- GSGabriel SDec 18, 20251.0I honestly wouldn’t take my pet here they constantly reschedule your appointment even when you’re already there, they want you to drop you off your dog and leave which I wouldn’t trust. And ultimately gave me the wrong meds for my pet. Stay away
- GPGiano PaceDec 11, 20255.0Bandit Field is truly amazing with our dog. Amazing service and care for pets!!!
- TEThelma ElejaldeNov 12, 20255.0They are very friendly and helpful. They are in top of my dog's needs. Tiffany at Marketplace was the best!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital at Kendall Market Square?
Banfield Pet Hospital at Kendall Market Square is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and Sunday 10:00 AM to 5:00 PM, with certain holidays closed.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What types of preventive care services does Banfield offer for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout life stages.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan includes annual preventive care such as exams, vaccines, screening diagnostics, nutrition consultations, and dental care, helping maintain your pet's health. It's a wellness plan, not insurance.
Can I get veterinary care advice online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support from veterinarians via Vet Chat™ on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet for treatment, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital wheelchair accessible, and do they require appointments?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and requires appointments for veterinary services.
How can nearby places like Club Pilates and CTX Martial Arts be useful when visiting Banfield Pet Hospital?
If you're visiting Banfield, you can combine your trip with wellness activities at nearby Club Pilates or CTX Martial Arts to maintain your personal health while your pet receives care.
What nearby services are available for pet care and grooming near Banfield Pet Hospital at Kendall Market Square?
Near Banfield, you can find Scenthound for pet grooming services, making it convenient to schedule grooming alongside your veterinary visits.
Where can I find dining options near Banfield Pet Hospital at Kendall Market Square?
You can enjoy meals at nearby restaurants like Shula Burger, Tacos & Tattoos, Killian Cafe & Grill, and Little Caesars Pizza before or after your visit to Banfield Pet Hospital.