Banfield Pet Hospital® - Dadeland provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the veterinarians for their knowledge, compassion, and thoroughness in treating pets.
Customer Service
There are significant complaints regarding poor customer service, including long wait times, lack of communication, and unprofessional behavior from staff.
Wellness Plans
Several reviews criticized the wellness plans for being misleading and costly, with customers feeling trapped in contracts that did not provide the expected benefits.
Facility Issues
Customers reported issues with the facility's organization, including long wait times for appointments and inadequate handling of pets during visits.
Mixed Experiences
While some customers had positive experiences, others reported severe dissatisfaction, leading to a lack of trust in the clinic's ability to provide reliable care.
SL
Silvia Lacina
5 days ago
5.0
I have been taking all of my dogs and cats to Banfield Pet Hospital in Dadeland for many years, and I cannot say enough wonderful things about this location. The veterinarians and staff are consistently professional, patient, compassionate, and truly loving toward your pets. They have a way of putting you at ease, especially during stressful moments when your pet is sick or you’re worried.
Dr. Esteves is exceptional in every sense. She genuinely goes above and beyond, always taking the time to personally call and explain the cause of your pet’s condition and clearly outline the plan of action to get them feeling better. Her dedication and care mean so much as a pet parent.
Dr. Kusevic is equally wonderful—kind, gracious, and incredibly reassuring. She takes the time to thoroughly review your pet’s needs and explains her treatment plan in a way that makes you feel confident and supported.
The entire staff is outstanding. From scheduling appointments to follow-up calls the next day to check on your pet, Astrid, Lindsay, Mary, and the whole tech team make you feel truly cared for the moment you walk in. That level of attention and compassion has been a blessing for us and our fur babies.
I highly recommend this Banfield location. Dr. Esteves and Dr. Kusevic are both excellent veterinarians and skilled surgeons, and the entire team provides exceptional care. We wouldn’t trust our pets with anyone else.
JZ
Justin Ziegler
Dec 15, 2025
2.0
Vet is good, but they're sloppy with notifying the county of the required forms. This resulted in me getting 2 fines.
AT
Arlen Torres
Nov 26, 2025
5.0
Tienen paciencia con las mascotas y todas son amables
AA
Adrian Arguello
Nov 17, 2025
5.0
Banfield Hospital at Dadeland is truly in a league of its own. The entire team—from the front desk to the vets and especially the vet techs—sets the bar for what exceptional pet care looks like. They don’t just treat pets; they know them, remember them, and make every visit feel personal and welcoming.
Dr. Kusevic, Dr. Servito, Dr. Castillo, and of course Dr. Esteves have all cared for our pets, and every single one of them is amazing. Their compassion, professionalism, and genuine love for animals shows in every interaction. And the vet techs deserve just as much praise—they are patient, gentle, incredibly knowledgeable, and you can tell they truly care. They remember our pets by name, always treat them with kindness, and make even the most stressful visits smooth and comforting.
We live in Broward and still choose to make the drive to Dadeland solely because of the incredible care this team provides. Knowing our pets are in such capable and loving hands makes it worth every mile.
If you’re looking for a veterinary hospital that goes above and beyond for both pets and owners, Banfield Dadeland is unmatched. We wouldn’t trust our pets with anyone else.
RM
Rui Marliere
Sep 30, 2025
1.0
Absolutely terrible. Don’t ever take you dog there. No respect for clients and no care for dogs.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Dadeland?
Banfield Pet Hospital in Dadeland is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on certain holidays including Thanksgiving and Christmas.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. You can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What types of preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers various preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, dental care, and nutritional consultations. It renews automatically each year and offers discounts on treatments but is not insurance.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online through the Banfield website, using the Banfield app on iOS or Android, or by calling their main phone number at +1 305-669-4982. Appointments are required.
What kinds of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with pick-up calls, and virtual visits for Optimum Wellness Plan clients to get care from home.
Which nearby shopping centers can I visit when coming to Banfield Pet Hospital?
Dadeland Station shopping center is nearby, offering various shops and dining options. You can conveniently shop or dine there before or after your visit to Banfield Pet Hospital.
Are there dining options close to Banfield Pet Hospital in Dadeland?
Yes, nearby dining options include Pizza Hut Express, Kokoriko (Latin American cuisine), Lan Pan Asian Cafe (Asian and Chinese cuisine), and Roman Pizza Academy for pizza lovers.
What other services or stores are located near Banfield Pet Hospital?
Nearby you can find CVS Pharmacy for pharmaceuticals, Bed Bath & Beyond and Lovesac for furniture, Best Buy for electronics, and specialty stores like Saucony shoe store and Michaels craft shop.
Does Banfield Pet Hospital in Dadeland offer remote veterinary care options?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage through Vet Chat™ via the Banfield app, enabling convenient veterinary support anytime.