Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Flagler provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
191 reviews
5 stars
108
4 stars
18
3 stars
7
2 stars
6
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the staff's friendliness and professionalism, while others report poor communication and unhelpful responses.
Billing Issues
Numerous customers expressed frustration with unclear billing practices, unexpected charges, and difficulties in canceling plans.
Quality of Care
While some reviews highlight excellent care and compassion from specific staff members, others report serious concerns about misdiagnoses and inadequate treatment.
Wait Times
Many customers complained about long wait times for appointments and drop-off services, leading to dissatisfaction with the overall experience.
- EPEdelsi Palermo5 days ago5.0Magnifica experiencia...todo el team es muy amable y super dulces.
- AQArnaldo QuinteroDec 8, 20251.0I am extremely disappointed with my experience at Banfield Pet Hospital. After canceling my pet insurance, I was shocked to find that I was still being charged. When I called to resolve it, I was told that their system “automatically renews every year,” even though I never re-authorized or agreed to continued enrollment. To make matters worse, I recently noticed charges that appear related to my dog’s castration procedure—charges that I was not aware of and certainly did not knowingly approve for years. It feels like there was very little transparency in how they handled my account or communicated their billing practices. Overall, I found their customer service unhelpful and dismissive, and their billing system extremely frustrating and confusing. I expected far better from a national pet care provider. I will not be returning, and I strongly encourage others to double-check their accounts and billing statements if they use Banfield.
- KRKassandra ReyesOct 16, 20255.0Melany was so amazing! She treated my dog and I so well. She was very informative and explained everything I needed to know. Highly recommend this location because of her. Thank you again Melany!
- AZainud zepolSep 25, 20255.0Son muy buenos en la atención, amables y mi perrito esta 😄 feliz
- SCSteven CruzAug 27, 20255.0Excellent service and care for all 3 of my pets! My go to place
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital Flagler?
Banfield Pet Hospital Flagler is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice or referrals. During non-hospital hours, contact your local emergency hospital.
What services does Banfield Pet Hospital provide?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA tests.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital Flagler?
You can schedule an appointment online via the Banfield website or use the Banfield mobile app available on iOS and Android devices.
Can I get veterinary advice online from Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app.
Does Banfield Pet Hospital Flagler require appointments?
Yes, appointments are required to ensure dedicated time and quality care for your pet.
What nearby stores can I visit along with Banfield Pet Hospital Flagler?
You can visit nearby stores such as PetSmart for pet supplies, Burlington for clothing, and buybuy BABY for baby gear and furniture during your visit.
Are there dining options near Banfield Pet Hospital Flagler?
Yes, nearby restaurants include KPOT Korean BBQ & Hot Pot, Cuban Guys, Outback Steakhouse, and Olive Garden, offering a variety of cuisines to enjoy before or after your visit.
Is there a spa or beauty salon close to Banfield Pet Hospital Flagler where I can relax?
Yes, nearby options include Eza Nail Spa, Beauty Cafe Salons, and Exquisite Looks Hair Design and Spa for beauty and relaxation services.