Banfield Pet Hospital

Reviews

• MM

  Mindry Martinez

  May 2, 2026
  2.0
  Horrible customer service.
• AC

  Angela Casale

  Apr 23, 2026
  1.0
  I’ve been taking my dog there for about three years now and a lot of the time I feel a lack of warmth or lack of care from the staff members there. They seem to also forget the things that I’ve told them about my dog even though they have notes in their system. My dog has had to go to an Emergency vet office a couple times over the years and Id prefer to take him there if it wasn’t an emergency setting. They are sweet to my dog and seem like they actually give a damn about their patients and what they do. Some of the procedures done there cost me way less without “insurance” than with having my animal insured with Banfield. Banfield has a bad reputation with the indifference and lack of attention the staff members seem to have towards the animal. That doesn’t apply to every staff member there, there are definitely gems working there like Kira at the front desk. Last time I had my dog there they kept him there all day because of a teeth cleaning. When I came to pick him up, as we were leaving the desk—not even a few steps from away— he peed like he had never peed before and then proceeded to poop two different times before even leaving the building. I was stuck cleaning the mess, which I have no problem cleaning up after my dog but I could tell no one took him out to go to the bathroom… not one time. They saw me dealing with that and said nothing and did not offer assistance. I will be looking for services elsewhere.
• AA

  Andres Arcila

  Apr 22, 2026
  5.0
  The love JhonZito, the best
• JC

  Jeff Cooper

  Mar 21, 2026
  1.0
  Scheduled appointment for 9:30am. Called day of to be told had to come at 10:45. Came at 10:45 not in person no drop off. As of 11:20am still can’t drop off or be seen. Why have a reservation system?
• AC

  Ana Camacho

  Mar 18, 2026
  1.0
  Very disappointed about this facility!! We got an appointment to get an International travel certificate to travel to Italy, normally we go to Coral Gables location but there was no Doctor qualified to get the certificate!!! We asked about the price and were told $400-600!!!!!! This is outrageous!!! You have your dog enrolled in wellness program and you are charged this amount of money!!!!!! Of course we had to find a more affordable office

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