Petco

4.2
854 reviews

About

Pet Store
Visit your Melbourne Pet Store located at 7201 Shoppes Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
7201 Shoppes Dr, Melbourne, FL
32940, United States

Hours

Reviews

4.2
844 reviews
5 stars
509
4 stars
165
3 stars
84
2 stars
20
1 star
66

What are people saying?

AI-generated from recent customer reviews

Grooming Services

Customers reported inconsistent grooming quality and poor customer service, leading to dissatisfaction and reluctance to return.

Customer Service

While some staff were praised for their friendliness and helpfulness, others were criticized for being unresponsive or neglectful.

Store Cleanliness

Multiple reviews highlighted issues with store cleanliness, particularly in the fish and reptile areas, which detracted from the shopping experience.

Product Selection

Customers appreciated the variety of pet products available, although some noted higher prices compared to competitors.

Staff Knowledge

Some employees were commended for their expertise and assistance, particularly in pet nutrition and care, while others were criticized for lack of knowledge.
  • NR
    Nilsa Riley
    Nov 2, 2025
    5.0
    Store associate was helpful.
  • CS
    Carrie Stevenson
    Oct 25, 2025
    1.0
    Horrible experience. We’ve been bringing our dogs to Petco for years for grooming, and we’ve had mixed results for the shape/style of the cut, but overall we’ve been happy with the groomers. This morning, my husband was exactly 15 minutes late for our appointment. We are never late for these appointments, so there isn’t a history here. The groomer refused to take our dog, even after he explained that our child was extremely sick and on their way to urgent care, which caused the delay. She still said no. We have waited in the grooming area for at least 10 minutes to drop our dog off before anyone showed up, and we were understanding about that. There were plenty of open appointment times today, so it’s not as if they are overwhelmed. I find this behavior very bizarre, and we won’t be returning as customers.
  • KS
    Kyle Stevenson
    Oct 25, 2025
    1.0
    Don’t use their grooming services. Horrible customer service, and low tier quality. I’ve been on time and even early on several occasions and had to wait 10 to 15 minutes just to open the door when they could see me standing there. On top of that today I Arrived just before eight 845 and they would not see my dog because my appointment was at 8:30. Unbelievable customer service and would not recommend.
  • SL
    Saurie Lierman
    Oct 22, 2025
    5.0
    Purchased a giant fish tank. The employees put it in my vehicle and helped securing it for the drive.
  • BO
    Benji O
    Oct 19, 2025
    3.0
    Friendly people but small and high prices.

Frequently Asked Questions About Petco

Does the Petco Melbourne location have a vet hospital?

Yes, Petco Melbourne has a full-service vet hospital.

Does Petco Melbourne offer vaccinations?

Yes, Petco Melbourne provides vaccinations.