Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
219 reviews
5 stars
158
4 stars
17
3 stars
7
2 stars
7
1 star
30
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the veterinary staff, particularly Dr. Roman, for their thoroughness, compassion, and expertise in caring for pets.
Staff Attitude
While most reviews highlighted friendly and caring staff, some customers reported negative experiences with front desk personnel and a lack of empathy during difficult situations.
Communication Issues
Several reviews mentioned poor communication regarding appointments and treatment plans, leading to frustration among pet owners.
Concerns Over Pricing
Multiple customers expressed dissatisfaction with the pricing structure, particularly regarding the wellness plans, which they felt were misleading or overly expensive.
Mixed Experiences
Overall, while many customers had positive experiences, there were significant complaints about service consistency and the handling of sensitive situations.
- RSRaskin Dance and Music SchoolDec 19, 20255.0Lisa was amazing at the front desk and Dr Roman was wonderful in his care and explanation of my dogs health at 15. Love them all at the Longwood location!
- KKKimberlyNov 17, 20255.0I love taking Berkeley my little Yorkshire. I highly recommend. They’re very thorough.
- OLOriana LopezSep 18, 20255.0Aquí atienden a mi bebé perruno súper bien, son muy amables y atentos.. es el lugar ideal para el cuidado de nuestro perrito
- DVDagmar VillafaneSep 15, 20255.0Love , Dr. Roman , she is my favorite doctor Luka was treated by her and she did his neuter. Luka loves her too!!!
- PTPPS TeachSep 15, 20255.0Excellent Vets--Dr Ramon and Gilberto. Very kind, professional, and gentle with all animals! They give beyond in care and concern for pet parents. Lisa and Carley are very courteous and friendly with a true sense of wanting to help. I always feel that my cats are well taken care of by a staff that really cares about my animals and about my concerns!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the regular operating hours of Banfield Pet Hospital in Longwood?
Banfield Pet Hospital in Longwood is open Monday to Friday from 7:00 AM to 6:00 PM and on Saturdays from 7:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online via the Banfield website or through their app available on both Apple App Store and Google Play Store.
What preventive pet health care services does Banfield provide?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
Is it possible to get veterinary care online through Banfield?
Yes, clients with an Optimum Wellness Plan can access Vet Chat™ on the Banfield app for remote general pet care advice and triage support 24/7.
What precautions is Banfield Pet Hospital taking regarding COVID-19?
Banfield is taking various precautions including encouraging drop-offs, increasing cleaning protocols, and offering telehealth services like Vet Chat™. Please call ahead to help teams prepare for your visit.
What nearby pet-related services are close to Banfield Pet Hospital in Longwood?
Nearby pet-related services include Woof Gang Bakery and Grooming, which offers pet grooming and pet store services, perfect for a visit before or after your veterinary appointment.
Are there dining options near Banfield Pet Hospital for pet owners to enjoy?
Yes, dining options near Banfield Pet Hospital include Hurricane Grill & Wings, Tijuana Flats, Jersey Mike's Subs, and ZENSHI Handcrafted Sushi, which provide a variety of meals to enjoy during your visit.
What other services and amenities are available near Banfield Pet Hospital?
Nearby amenities include Publix Super Market and Pharmacy at Springs Plaza for convenient shopping, Hand and Stone Massage and Facial Spa for relaxation, and Coffee And Canvas art gallery for leisure activities.
Does Banfield Pet Hospital require appointments for veterinary visits?
Yes, Banfield Pet Hospital requires appointments to ensure proper care and to manage scheduling effectively.