Banfield Pet Hospital® - Lauderhill provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff for their professionalism, kindness, and care, particularly highlighting individuals like Veronica and Camilo.
Customer Service Issues
Several reviews noted poor customer service experiences, including rude behavior from front desk staff and lack of empathy during sensitive situations.
Communication Problems
Customers expressed frustration with communication regarding appointments, prescription refills, and test results, indicating a need for improvement in operational procedures.
Mixed Experiences
While many customers reported positive experiences with care and treatment, others shared significant dissatisfaction, leading to a divide in overall sentiment.
TL
Tony Lyons
Feb 6, 2026
5.0
Veronica was amazing !!!!! Her professionalism is unmatched ! She was attentive and caring and made my experience an amazing one.
GG
G.G.
Jan 18, 2026
1.0
I have been coming to this pet hospital for years with my older cat who passed away last year I'm still not over it I now have a 6-year-old kitten who just got neutered with them I called today first the line was so busy I had to hang up and keep calling back when I finally found someone to pick up it was a young girl she then told me to hold again when she finally came back she didn't even apologize to me for the wait she told me she doesn't have to apologize if she was busy with an attitude I asked to speak with her manager she said none is available I asked her her name she said taria this is my first negative review about them because they have been really great to my pets I think they should train the employees on how to speak to customers because I also pay for his wellness plan every month so this behavior is not acceptable.
SR
Steph Ro
Jan 4, 2026
4.0
I just wanted to give a shoutout to the Banfield staff for not only their professionalism, but also their genuine kindness. A special thank you to Veronica. Her compassion and care truly made a very stressful and expensive vet visit so much more bearable. Winifred and I are incredibly grateful!
TG
Terry Ann Godelia
Dec 21, 2025
5.0
I have been going to this specific locations since my Shih Tzu doggy (Kairo) was a pup and have always felt that the best care was being given and that I was being listened to
MF
MARIA ISABEL USQUIANO FERREYRA
Nov 20, 2025
5.0
Tuve un problema con la medicina de mi Shitzu porque era líquida y se mueve mucho. Después de lidiar con eso regresé al hospital con mi princesa para que otro vet me ayude con alguna solución efectiva. Me recibió Zion, a quien le expliqué todo y me ayudó de inmediato. El fue muy amable y eficaz. Además le dio un trato muy delicado a mi princesa que ya tiene 17 años y se lo agradezco muchísimo. Gracias Sion por no sólo cumplir tu trabajo si no por la buena voluntad y cariño con el que lo haces. Gracias también al Dr Harcwit ( no sé si escribí bien el apellido) por su ayuda inmediata. Lo valoro y agradezco muchísimo.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Lauderhill offer for pets?
Banfield Pet Hospital provides health and wellness care including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spay/neuter services, end of life care, and DNA testing for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Lauderhill?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM, with closures on several holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, during hospital hours you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage 24/7 via Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The plan offers annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It automatically renews yearly and is not insurance.
How can I pay for an Optimum Wellness Plan at Banfield?
Payments can be spread across 12 monthly installments withdrawn automatically from a bank account or credit card, or paid in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and Optimum Wellness Plans® Virtual Visits for remote care.
What nearby pet-related businesses can I visit along with Banfield Pet Hospital in Lauderhill?
PetSmart, a pet groomer and store, is nearby and convenient for pet supplies or grooming before or after your veterinary visit to Banfield.
What other types of nearby services are located close to Banfield Pet Hospital?
Nearby are a variety of services such as Mattress Firm for home furniture needs, and Advocate In-Home Care for health and medical support, useful for customers running errands in the area.
Are there dining options near Banfield Pet Hospital in Lauderhill?
Yes, restaurants such as Kings Original, specializing in American chicken dishes, and Ruby Tuesday, a bar and burger restaurant, are nearby and good options for meals around your pet care visit.
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