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Banfield Pet Hospital

4.5
(236 reviews)

Business Details

1001 West Bay Dr, Largo, FL
33770, United States
(727) 501-9397
https://www.banfield.com

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Banfield Pet Hospital
1001 West Bay Dr, Largo, FL
33770, United States

Hours

Reviews

4.5
236 reviews
5 stars
184
4 stars
22
3 stars
10
2 stars
2
1 star
18

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their compassionate and attentive care towards their pets, highlighting the kindness of veterinarians like Dr. Hala and Dr. Dibler.

Staff Friendliness

Overall, the staff received positive feedback for being friendly, welcoming, and knowledgeable, contributing to a pleasant experience for both pets and their owners.

Communication Issues

Several reviews mentioned problems with communication, particularly regarding appointment scheduling and follow-up, leading to frustration among some customers.

Concerns Over Upselling

Some customers expressed dissatisfaction with perceived upselling practices, feeling that the focus was more on selling products than on addressing their pets' immediate health needs.

Mixed Experiences

While many reviews were positive, there were notable complaints about inconsistent service quality and experiences, particularly related to specific staff members and operational changes.
  • EU
    Erika Urrutia
    Feb 24, 2026
    5.0
    Banfield is always accommodating to my doggie’s needs. I love that there are many clinics around so if my doggie needs to be seen the same day I can always find a spot somewhere. Good communication and friendly staff.
  • TS
    Torrin Smith
    Nov 6, 2025
    5.0
    Overall great experience. Extremely nice people. Very courteous, handled my kitten with care and they offer affordable packages to maintain our furry loved once health. I have a special needs kitty and they saved us a lot of money and provided us with wonderful service. 5 stars from us!!
  • SG
    Sandy G
    Nov 5, 2025
    5.0
    Dr. Hala and her staff are wonderful and take great care of my small dog. She is very knowledgeable and my dog enjoys her visits into the clinic. Thank you for your exceptional service! :)
  • DG
    David Girgis
    Nov 5, 2025
    5.0
    I brought my dog Bella to see Dr Hala and I could not be happier with the care she received. Bella is usually nervous at vet visits, but Dr Hala and her staff were incredibly gentle and patient with her. They spoke to her calmly, moved slowly, and made sure she felt safe before doing anything. Dr Hala took the time to explain everything clearly and answer all my questions. I never felt rushed or unsure. It is very obvious that she genuinely cares about the animals she treats as well as the people who love them. The rest of the staff were friendly and welcoming from the moment we walked in, and the process was smooth and organized from start to finish. I am truly grateful for the level of compassion and professionalism we experienced here. Bella will definitely be coming back to see Dr Hala for all her visits. I highly recommend this location to anyone looking for a veterinarian who truly cares.
  • MK
    Melissa Kittinger
    Sep 27, 2025
    1.0
    Horrible empathy from the front desk and can't respond to emails. Finding a new vet. I love Dr. Shaw but I'm not confident in the rest of the staff there anymore.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I drop off my pet to avoid contact?

We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.

Brand Certified Facts from Banfield Pet Hospital

Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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