Banfield Pet Hospital

Reviews

• WE

  Will Echo

  6 days ago
  5.0
  Very good place to take my fur baby. Wonderful staff. Willing to help and answer questions. Very caring with my Zoey.
• VB

  Virginia Bosserman

  Feb 16, 2026
  5.0
  The staff was very friendly and they took excellent care of our newly adopted 8 year old dog.
• AR

  Alejandro Rivera

  Feb 12, 2026
  5.0
  Nurse was very kind and helpful! 100% recommend
• TT

  Tina

  Feb 1, 2026
  5.0
  The doctor was a 'to the point, no nonesense' type, but you could tell he cared about the animals
• MM

  Marina Montero

  Dec 30, 2025
  1.0
  Dear [Practice Manager / Clinic Management], I am writing to formally express my concerns regarding my experience at your clinic on December 22. I initially called to schedule an appointment because I was traveling on December 23 and needed my pet to be up to date on vaccinations as well as obtain a health certificate required for travel. My appointment was scheduled for December 22. During that call, I expressed concern about the appointment being so close to my travel date. I was assured by the staff member that this would not be a problem and that the health certificate would be provided on December 22. On December 22, I brought my dog in for his appointment at 8:00 a.m. I again reviewed all requirements with the nurse, including the need for the health certificate due to my travel the following morning. I was reassured that everything would be taken care of. At approximately 4:00 p.m., I called to follow up and was instructed to pick up my dog at 5:45 p.m. to allow time for the certificate to be completed. When I arrived, the clinic was extremely busy. At that time, the receptionist enrolled me in a monthly plan and charged me $251, which was said to include the health certificate. Both I and the nurse were unclear as to why the cost was so high. While waiting in the exam room, I again reminded the nurse about the health certificate. She stepped out to speak with Dr. Merkle. Unfortunately, conversations are clearly audible in the exam rooms, and I overheard remarks that were very concerning. I heard the nurse explain my situation, followed by Dr. Merkle stating, “I don’t care, that is not my problem.” I was shocked and extremely distressed by this comment. The nurse returned and informed me that the certificate could not be completed that day and that I could return at 7:00 a.m. the following morning. I explained that this was not an option, as I was scheduled to leave at 4:00 a.m. and would be unable to travel with my pet without the certificate. I also explained that I would incur significant financial loss if I could not travel, in addition to the $251 already paid for services that included the certificate. When Dr. Merkle came into the room, her attitude was dismissive and unprofessional. She stated she would not complete the certificate that evening due to having too many emergencies. Despite my explanations and clear distress, there was little empathy shown. After repeatedly explaining the seriousness of the situation and offering to wait as long as necessary, she reluctantly agreed to complete the certificate. I ultimately received the health certificate at approximately 8:30 p.m. I want to note that every nurse I interacted with that evening was compassionate, professional, and supportive. Their kindness helped me remain composed during an extremely stressful situation, and they deserve recognition for their professionalism. While I understand that veterinary work can be stressful and that emergencies arise, paying clients do not deserve to be treated with indifference or disrespect. Our pets are members of our families, and we trust veterinary professionals to treat both animals and owners with care and respect. In the past, I have intentionally scheduled appointments with Dr. Merkle. Moving forward, that will no longer be the case. I sincerely hope this feedback is taken seriously and used as an opportunity for improvement. Thank you for your time and attention to this matter. Sincerely, Marina Montero

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