Petco

Reviews

• RR

  randy riggs

  5 days ago
  3.0
  People weren't really helpful, but they tried
• ST

  simone todd

  Nov 16, 2025
  1.0
  UPDATE 11/21/25- To respond to the owner! I called the Customer service number the night this happened and have been waiting to hear back from someone, ANYONE, and nothing. I WANT KY $60 Dollars back because you never groomed my dog! You have stolen $60 out of my pocket for a service never rendered and that is illegal! I am waiting for the refund of my money and so better get it! HORRIBLE! My dog had a 5 pm appointment, I was 10 minutes early. The manager told me the bath and brush included a trim to the face, paw, pads, and sanitary areas. She told me to be back in an hour because she got to work early and wanted to leave on time. The same person who I later found out was the manager texted me at around 5:35 to tell me that my dog was ready and I should head back. I got back at 5:47 and LuLu was ready. Instead of being charged $36.99 for the bath and brush I was charged $60.00. $15.99 extra for the trim of sanitary area paws and face and for mail grinding that I did not ask for. I specifically told the manager I would do that next time! I was also charged $5.99 for long hair. My dog is 5.5 pounds and has very short hair. I began to put lulu in her holster and the smell hit me. Lulu was never washed. I can tell because she smelled exactly how she did when I dropped her off and that was the reason why I booked a bath and brush. I should have known that the bath was not done because LuLus coat was brushed but not fluffy pike when she is normally bathed. Also the smell. The manager took off the $6.00 for the long hair and I was more than upset but just paid and left. I immediately called the corporate office. I could tell that the manager was quite shady because she insisted she told me the trim would cost and attempted to make me believe I could not remember a simple conversation we had just 35 minutes ago. I also spoke to the cashier about it and he said there were many complaints about the manager so far and told me it was important to call corporate so I did. Needless to say I’m never going back to Petco! When someone books for a service that is $36.99 they do not expect to pay $60.00 at pick up. ALSO! When someone brings a dog for service they expect that service to be done. My dog did not receive a bath and I guess I should be happy because the manager is very shady and I would never trust her with my dog ever again. You have been warned!!
• EI

  Elaine Iovino

  Nov 11, 2025
  5.0
  Fransico was great in every was. Friendly professional knowledgeable and great attitude Thank you
• SM

  Selina Mckinster

  Nov 9, 2025
  2.0
  After coming here for years for my dogs grooming after today, I’ll no longer be coming to this location. From the moment I arrived to drop off the dog to the moment I picked up the dog the groomer was extremely rude. I came 10-15 minutes early to drop the dog off and a comment was made about that (you’re early and I still need to clock in), then she pet my dog and showed me the fur in her hand and laughed in a sarcastic way that I should get the de-shedding added to the service. After I paid at the counter I went to get the dog and she then told me she couldn’t cut the dogs nails and that I need to add the grinding service for her nails. I asked questions about this because not once have I ever had a groomer tell me that, and since this is part of the package I purchased why wouldn’t this be communicated prior to me paying so I ended up spending $70+ just for a bath. Overall just really disappointed, not the experience I’ve had in the past with other groomers.
• JJ

  Jorge Jimenez

  Oct 23, 2025
  5.0
  The Petco store I go to is great, they are always helpful. However the Petco app customer service are not helpful. My app has not been working for the past 3 years and nobody can get it to work. I had repeated delivery for cat litter and stop it because my app is still not working. If my app is working again, I will reinstate the order.

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