Banfield Pet Hospital

Reviews

• MG

  Michelle Ford Gonsowski

  Feb 6, 2026
  1.0
  I once praised this location. We have been going here for close to 20 years with our animals. Yesterday I made an appointment because it dogs back legs stopped working. 12 minutes before or appointment they called to see if we had given her the anxiety medication she takes (only when fireworks and regular doctors appointments). Because we hadn't, this was an emergency, they would not see her. Turns out when we took her to the urgent care they said giving her that med would have made her worse, it causes drowsiness. I will never go back here. When we needed them most they refused to see us.
• HH

  Haleigh

  Jan 26, 2026
  1.0
  I have suspicions about this clinic. Was told our cat had pancreatitis which he’s never had and was told to put him on meds, costing us thousands of dollars. The meds made him substantially worse and caused an upper respiratory infection from a compromised immune system. Came back to Banfield for the persistent and new symptoms and was given an antibiotic and more meds for the pancreatitis test that was allegedly positive again. Our poor kitty has been worse than ever the days following so we took him to a different vet who did a full blood work up (which Banfield never did- they only did a snap pancreatitis test amongst other things) and showed us that he did not, in fact, have pancreatitis. Was also told by the new one that he suspected our cat never did have pancreatitis, and he was put on the wrong meds for the upper respiratory infection. We’re on the right track now but we wish we never took our poor kitty here. What a horrible and predatory place. Don’t forget they also try to pressure you into getting their monthly pet insurance that requires a year-long buy in on signup and you cannot cancel if your pet dies. So, so sad. Thank god we didn’t buy it.
• CC

  Corey

  Jan 16, 2026
  5.0
  We took our dog there for some dental work. She was in a lot of pain and the took care to help her and address her needs. Communication was great, they told me everything to expect and what was going on. My dog feels so much better now, she thanks us daily. The Dr and all the staff were fantastic.
• IH

  Illa Siva Harsha

  Jan 3, 2026
  2.0
  Concerned about my recent experience with Banfield. After a routine dental procedure involving anesthesia, my dog developed severe diarrhea a few days later and was diagnosed with pancreatitis - something he has never experienced after prior dentals. I was presented with two expensive treatment options: a 3-day hospitalization costing around $2,500 or at-home care for about $1,000, with explanations only about general causes, not specific to my dog’s situation. After returning home, my dog began limping on the leg where an injection or IV was placed. At the follow-up visit, instead of addressing how this may have occurred, I was advised to proceed with additional diagnostics, including an X-ray costing $437, or accept a wellness plan increase of $40 over the next 18 months. While communication about general causes was clear, I strongly suspect the treatment may have contributed to these new issues. I feel financially pressured and no reassurance. I recommend asking detailed questions, monitoring your pet carefully, and considering a second opinion
• SK

  Shalaleh Kasebi

  Nov 10, 2025
  1.0
  I had a very disappointing experience at this hospital during my puppy’s recent visit. While we were there for his vaccination, he suddenly injured his leg. The vet suspected a fracture and advised waiting overnight before proceeding with an X-ray. The next day, I dropped him off at noon for the X-ray, and he remained there for six hours with no updates. When I finally called around 4:20 p.m., the vet confirmed the fracture and said they would apply a splint. An hour later, they called back saying they could no longer do it because they were closing and suggested I take him to an emergency clinic instead. They then told me to return the next morning, but when I arrived, the vet admitted they were overbooked and lacked experience performing splinting on live animals. I was shocked. I had already paid nearly $705 for exams and X-rays, yet my puppy remained in pain for two days with no treatment. I ultimately had to take him to another clinic, where he was properly casted immediately. I’m deeply disappointed by this hospital’s lack of professionalism, follow-through, and proper medical care. I gave one star only because the front staff were polite and seem suitable for routine vaccinations—but not for urgent or serious cases.

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