Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Colonial Town Park provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
252 reviews
5 stars
181
4 stars
18
3 stars2
2 stars
4
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, compassionate, and knowledgeable, creating a positive experience for both pets and their owners.
Communication Issues
Several reviews highlighted a lack of clear communication regarding treatment plans and costs, leading to frustration among pet owners.
Pricing Concerns
Customers expressed dissatisfaction with rising costs and perceived upselling of unnecessary services, particularly related to the Optimum Wellness Plan.
Care Quality
While some reviews noted excellent care, others reported serious concerns about misdiagnoses and inadequate treatment, leading to negative outcomes for pets.
Appointment Management
Numerous complaints were made about long wait times, scheduling issues, and disorganization during appointments.
- OCOmayra Colon6 days ago5.0I've been going to Banfield now for 8 yrs, 5 at this location. The staff here are great. I typically drop my dog off for her exams and when she's ready to be picked up the Vet will call & explain everything & answer any of my questions. Love this location.
- DNDoug NixonDec 21, 20251.0This is not the place if you want to see the vet. I scheduled appointments recieved text to confirm appointment then the day before they call and tell you its drop off service only. Plus they know your coming and you need to pick up prescription only to tell you when you get there you will have to come back in a few days to get because they just ordered it. Its not easy when you live 25 miles away. I personally are done with them.
- SSSydneyDec 17, 20252.0I’m consistently disappointed with my experience at Banfield clinics. My dog was treated for hookworms, and I was charged $80 for medication, only to be told afterward that it “did not work” and that I now need another dose, costing another $60. At no point was I informed that multiple rounds of treatment might be necessary, which feels misleading. I also pay for their monthly wellness plan, yet I continue to be hit with high charges. The system is disorganized, and there is very little transparency or compassion in how care and costs are communicated. I don't recommend Banfield to anyone looking for honest pricing, clear communication, or patient-centered care. The front desk is usually nice, so two stars.
- RZRichard ZohlerNov 20, 20255.0The techs were very friendly. The vet took all the time we needed for our old dog who had several issues. We never felt rushed and the staff was both professional and sympathetic. All together a positive experience.
- JSjane scheibelSep 10, 20255.0The staff from the front desk to the techs are great. Friendly to both me and my dog. Love coming.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the main services offered at Banfield Pet Hospital in Colonial Town Park?
Banfield Pet Hospital offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. However, urgent care advice is available during hospital hours and referrals can be given if necessary. Outside these hours, please contact your local emergency hospital.
What are the operating hours for Banfield Pet Hospital?
The hospital is open Monday through Friday from 8 AM to 6 PM, Saturday from 8 AM to 5 PM, and Sunday from 10 AM to 17 PM, with closures on major holidays like Christmas and New Year's.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the provided scheduling link on their website or through the Banfield app available on iOS and Android.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutritional counseling, and dental care with payment plans available. These plans do not cover unpredictable or abnormal treatments but offer discounts.
Can I get veterinary advice remotely through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage through Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for Optimum Wellness Plan members.
Where is Banfield Pet Hospital in relation to local real estate offices?
Banfield Pet Hospital is located near several real estate offices including Denise Scheuy at Coldwell Banker Residential RE and Julie Scott, Realtor at Coldwell Banker Realty, which may be convenient for clients visiting the area for housing or pet care needs.
What nearby fitness options exist around Banfield Pet Hospital?
Nearby fitness venues include Koko FitClub and F45 Training, which clients or visitors may use before or after visiting Banfield Pet Hospital for pet care.
Are there nearby salons or restaurants around Banfield Pet Hospital?
Yes, M Salon Lake Mary and Kennedy's All-American Barber Club are nearby for grooming needs, and Crispers is a local restaurant where visitors can dine before or after their pet's appointment.