Banfield Pet Hospital

Reviews

• MM

  Marie

  Apr 21, 2026
  1.0
  I brought my dog to Banfield Pet Hospital for four years, but over the past year the quality of care declined significantly. The staff turnover was noticeable, and my dog was seen by a different veterinarian almost every visit, making consistent treatment nearly impossible. For six months, I tried to get my dog’s ear and skin infections under control with little to no improvement. Communication was poor—there were no follow-ups, prescriptions were not properly managed, and the clinic felt disorganized. The final issue involved a compounded medication that was never properly followed through with. No one confirmed it was processed or shipped. When I tried to obtain the prescription to take elsewhere, I was refused assistance because the previous vet was unavailable. As a result, my dog went without needed medication and continued to suffer. That level of disregard is unacceptable. Basic compassion, communication, and accountability should be standard in any veterinary practice. I have since moved on to another clinic, where my dog’s condition was treated successfully within weeks. I strongly encourage others to carefully consider their options when it comes to their pet’s care.
• JL

  Jeremy Lynch

  Apr 5, 2026
  5.0
  Our experience at Banfield Lake Mary was fantastic. Special shoutout to Morgan (vet tech) and Dr. Hoblick for taking such great care of Wrigley during his surgery. Morgan was so sweet, very knowledgeable and answered any concerns we had regarding surgery. Super friendly and always smiling which made a stressful day for us a lot lighter. Dr. Hoblick went above and beyond taking care of our pup and giving us updates after surgery on how everything went. Highly recommend!
• RJ

  RJ Narsavage, Jr.

  Mar 28, 2026
  5.0
  Took my 2 dogs here for some vaccines and a quick checkup. Quick in and out, reasonable price. Got their tags and paid within 90 minutes. Longest part of the visit was the wait after everything was done. Friendly employees !!!
• MG

  Michelle Ford Gonsowski

  Feb 6, 2026
  1.0
  I once praised this location. We have been going here for close to 20 years with our animals. Yesterday I made an appointment because it dogs back legs stopped working. 12 minutes before or appointment they called to see if we had given her the anxiety medication she takes (only when fireworks and regular doctors appointments). Because we hadn't, this was an emergency, they would not see her. Turns out when we took her to the urgent care they said giving her that med would have made her worse, it causes drowsiness. I will never go back here. When we needed them most they refused to see us.
• HH

  Haleigh

  Jan 26, 2026
  1.0
  I have suspicions about this clinic. Was told our cat had pancreatitis which he’s never had and was told to put him on meds, costing us thousands of dollars. The meds made him substantially worse and caused an upper respiratory infection from a compromised immune system. Came back to Banfield for the persistent and new symptoms and was given an antibiotic and more meds for the pancreatitis test that was allegedly positive again. Our poor kitty has been worse than ever the days following so we took him to a different vet who did a full blood work up (which Banfield never did- they only did a snap pancreatitis test amongst other things) and showed us that he did not, in fact, have pancreatitis. Was also told by the new one that he suspected our cat never did have pancreatitis, and he was put on the wrong meds for the upper respiratory infection. We’re on the right track now but we wish we never took our poor kitty here. What a horrible and predatory place. Don’t forget they also try to pressure you into getting their monthly pet insurance that requires a year-long buy in on signup and you cannot cancel if your pet dies. So, so sad. Thank god we didn’t buy it.

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