Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lady Lake Crossing provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
532 reviews
5 stars
376
4 stars
64
3 stars
17
2 stars
25
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Compassion
Many customers praised the staff for their compassion and care, especially during difficult times such as euthanasia.
Communication Issues
Several reviews highlighted a lack of communication from staff, including unclear explanations and long wait times for responses.
Quality of Care
While many customers appreciated the quality of care provided by the veterinarians, some expressed concerns about rushed appointments and inconsistent service.
Pricing Concerns
Customers noted issues with pricing, including feeling overcharged for services and dissatisfaction with the wellness plan.
Customer Service
Mixed feedback on customer service, with some praising the friendly staff while others reported negative experiences with front desk personnel.
- JCJuan Castro5 days ago5.0It's an amazing place. The only thing that made me mad is that I came 20 minutes early and some people came in after me with the same appointment time. The guy at the front passed everyone, and he passed me after everybody. Honestly, I almost walked out. But it is a nice place with good doctors.
- NGNanny GJan 3, 20261.0UPDATE: Once again I have had my appointment changed bt the Lady Lake location. According to the manager the appointment is not cancelled for tomorrow it only needs to be a drop off since they only have 1 vet on staff that is in surgery everyday, every morning and cannot see clients in rooms until afternoons and depends on openings available. Or they can reschedule for another appointment with a vet in a room for next available, which I did once again. So I'm now on the 3rd appointment, but haven't been cancelled just rescheduled. My frustration level is overwhelming. It has done absolutely no good to talk to them on their disrespect, my time is just as valuable. For over the past year, maybe longer, its very frustrating dealing with this location. Always to busy, short-handed and over-booked. Several times I simply wanted nail trims and could not be accommodated. Once I was told to come in before 1pm and when I arrived was told sorry we can't help you. Always when you call your put on hold for an extensive time only to be pushed into a voice mail system, so you must hang up and call back again. When making an appointment(s) when booking for several pets, only to be called a week or more later and be told the appointment(s) need to be rescheduled. My frustration level is over the top 😤 . I wanted to post some photos showing being on hold for over 20 minutes then pushed to voicemail. But had no option to do so.
- STStevie TaubDec 26, 20251.0No one had a clue what was going on. Purchased the puppy package online and scheduled an in person visit. Arrived and got in the room, the tech walked in and didn’t great us or say who she was or what she was doing just sat in the room and started typing on the computer. Overall just disappointed for the lack of communication.
- KRKaleigh RichettiDec 16, 20255.0I can’t thank them enough for the compassion, care, and understanding they showed when I had to put my beloved soul dog down. They walked me through the entire process and lessened the burden by helping take care of the arrangements. Since I didn’t know the extent of my dogs health when I brought him, I didn’t bring any food for him to eat beforehand. They provided me chocolate chip cookies that I could give him before the process started. That extra touch just adds to the fact they go above and beyond for the pets. They even sent a handwritten card a few weeks later expressing their condolences and sharing the memories they had of my dog. I would recommend them every time.
- MKMark KirchnerDec 16, 20252.0They say they care, but it appears it's mostly about money. They offer a free 1st visit then over charge and reduce the medications to an exact prescription dosing, then over charged for the full prescription bottle which medication was removed from. Could have got the full bottle from online pharmacy for less. Wouldn't have minded paying more but they should have reduced the cost for a reduced prescription size. Thanks.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Lady Lake Crossing offer?
We provide quality health and wellness care for dogs, cats, and small animals including vaccinations, dental and surgical care, microchipping, parasite control, nutritional counseling, and more.
What are the operating hours of Banfield Pet Hospital in Lady Lake?
We are open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM. We are closed on major holidays.
Does Banfield Pet Hospital provide emergency care?
No, we do not provide emergency care. However, you can call us during hospital hours for urgent care advice or for referrals to emergency hospitals.
What is included in an Optimum Wellness Plan at Banfield?
It includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. Wellness plans automatically renew yearly unless paid in full at enrollment.
Can I receive remote veterinary care from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital in Lady Lake?
You can schedule an appointment online via our website or through the Banfield app available on Apple and Android devices.
What types of appointments does Banfield Pet Hospital offer?
We offer in-room appointments where you visit with your pet, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
Is the Banfield Pet Hospital location wheelchair accessible and LGBTQ welcoming?
Yes, we have wheelchair accessible restrooms and warmly welcome the LGBTQ community.
What popular dining options are near Banfield Pet Hospital that customers might visit?
Nearby you can find fast food and restaurant options such as McDonald's, Arby's, Miller's Ale House, Mission BBQ, and Huey Magoo's, ideal for grabbing a meal before or after your visit.
Are there retail stores close to Banfield Pet Hospital where I can shop while waiting?
Yes, nearby retail stores include Dollar Tree, Kohl's, Five Below, Mattress1One, and Ulta Beauty offering a variety of shopping options to explore during your visit.
What other services or points of interest are near Banfield Pet Hospital in Lady Lake?
Besides veterinary services, you can find Tire Kingdom for automotive needs, Lady Lake Police Department, Lady Lake Town Hall, and wellness options like Simply Salt Health Spa close by.