Banfield Pet Hospital

Reviews

• VT

  violet treat

  Apr 22, 2026
  5.0
  I love Banfield Pet Hospital! Love Dr. Moses and his staff! The front desk staff are very friendly and accommodating!
• LG

  Lee Gibson

  Apr 22, 2026
  5.0
  I took my 2 newly adopted cats to Banfield for a complete exam, and was pleased with both the doctor and friendly staff. I also found their Wellness Plan to be reasonably priced, with services to compliment their ongoing healthcare needs.
• RH

  Robert Hazinakis

  Apr 22, 2026
  1.0
  Ever since I moved out of PetSmart the service at their stand-alone facility is not adequate
• JF

  Jay Fine

  Apr 14, 2026
  1.0
  Waited half an hour after appointment and no service, left.
• SM

  S M

  Mar 26, 2026
  3.0
  I’m extremely disappointed with my recent experience. I chose this clinic expecting a professional, attentive visit, but what I got felt very impersonal and frustrating. Like many others have mentioned, this was not a true in-room appointment with the vet—it was a drop-off. That was not clearly explained upfront, and I was left feeling uneasy handing my dog over without any real interaction or discussion. My dog ended up being kept in a cage for about 4 hours. From reading other reviews after the fact, it seems this is a common experience here. I understand clinics can get busy, but keeping animals kenneled that long without clear communication or updates is not acceptable, especially when you expect your pet to be actively seen and cared for during that time. The most concerning part is that my dog came home with fleas after the visit. I take great care to keep my pet clean and protected, so this was very upsetting. Seeing similar complaints from other customers about cleanliness and handling only adds to my concern that this may not be an isolated issue. On top of that, there was a strong push to sell me on their veterinary wellness/medical plans. It felt more like a sales pitch than a genuine discussion about my dog’s needs. I’ve seen other people mention this as well, and unfortunately it matched my experience—it came across as very corporate and profit-driven rather than focused on the pet. Overall, the visit felt rushed, impersonal, and more like a system than actual care. Between the long time in a cage, lack of direct vet interaction, the flea issue, and the pressure to sign up for plans, I don’t feel confident bringing my pet back here. I would strongly recommend that others ask detailed questions before booking, especially about whether your pet will actually be seen in front of you or simply dropped off and kenneled.

Frequently Asked Questions About Banfield Pet Hospital