Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Kissimmee provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
465 reviews
5 stars
303
4 stars
41
3 stars
18
2 stars
16
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly at the front desk, leading to frustration and dissatisfaction.
Communication Issues
Frequent complaints about poor communication regarding appointments, treatment plans, and follow-ups, causing confusion and dissatisfaction among clients.
Care Quality
Mixed reviews on the quality of care provided, with some praising attentive staff while others expressed concerns about the lack of genuine care for pets.
Appointment Management
Numerous customers experienced issues with appointment scheduling, including cancellations and rescheduling without proper notice, leading to significant inconvenience.
Insurance Concerns
Customers expressed frustration with the insurance policies, citing unexpected charges and difficulties in canceling plans.
- BFBrittney Forbes-cartwright5 days ago1.0Just recently moved here the first time I went I simply needed a refill on my babies medication mind you my babies saw the vet one week before we got here SAME company. They still wanted to charge me for a new Patient visit, which I was not about to do when he just recently got a check up before we came. Vet bills are not cheap. I called my normal location and they informed me I can have his script shipped from chewy. So it worked out in the end and ended up being much cheaper. Today I ended up in an emergency Situation my second baby has a very bad ear infection and was bleeding just for them to tell me they go by appointments only. Don’t get me wrong I understand every place runs their establishment differently, but I just know for a fact this location just isn’t for me. The energy in the building itself is clearly not for me. I can’t and won’t speak on the type of care they provide. I can only say the welcoming was not welcoming the two times I’ve entered the establishment. But I do still hope that people that bring their fur babies there for care receives the absolute best.
- AIAndrea InamdarJan 6, 20261.0This location gets 0 stars, however, I was unable to post it without selecting one. Most, if not all of my experiences at this location have been terrible. Today I made an appointment for my fur baby as he wasn’t feeling well and drove 45 mins to get there and the employee made the appointment for tomorrow. When we specifically confirmed today on the phone yesterday.. I had to go all the way back home and was extremely late to work besides my fur baby not being evaluated. This is absolutely unacceptable and not the first time. I would not recommend going to this location and I will never go back.
- KRKimberly RivasDec 29, 20251.0This was my third visit to this hospital where Mariela, the nurse who receives the dogs, assisted me, and the experience has been consistently negative. I felt a lack of empathy and genuine care for both the animals and the clients. The interaction seemed entirely focused on money—selling products and additional services—rather than truly helping or prioritizing the dog’s well-being. I believe this role requires more vocation, compassion, and customer-oriented care
- ARAurea RodriguezDec 14, 20252.0Banfield is all about the money. There was a lady who brought her dog thst was pooping blood and vomiting during business hours and they said foe her to take the dog to ER. The lady did not leave until a Vet saw her dog. Their wellness program is a rip off
- DDDeeDec 3, 20255.0The doctors and the staff at the Kissimmee location took care of my little baby kanan One of my French bulldogs that was having a couple of issues the staff is great they’re very friendly very kind
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Kissimmee?
Banfield Pet Hospital in Kissimmee operates Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they can provide referrals if needed. For emergencies outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat via the Banfield app.
What preventive care services are available at Banfield Pet Hospital in Kissimmee?
The hospital offers routine vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep pets healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, and automatically renews annually.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly with automatic withdrawal from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are notified when ready, and virtual visits for clients with Optimum Wellness Plans.
Are there nearby dining options I can visit before or after my appointment at Banfield Pet Hospital?
Yes, nearby restaurants include Five Guys for burgers and fast food, Bahama Breeze Island Grille for Caribbean cuisine and bar, Mimi's Cafe for breakfast and brunch, Logan's Roadhouse steakhouse, Hooters sports bar and American fare, The All Italian Restaurant, All Italian Market & Ristorante, and Panda Express for Chinese fast food.
What other services and stores are located near Banfield Pet Hospital that customers might find convenient?
Nearby are Navy Federal Credit Union and Bank of America for financial services, Verizon mobile phone store, Lowe's Home Improvement for home goods, Ashley Furniture, and Mattress Firm for furniture and home decor.
Are there health and beauty options near Banfield Pet Hospital in Kissimmee?
Yes, customers can visit Nature's Wax & Spa, ML Pro Nails & Spa, and Affordable Dentures or Affordable Dentures and Implants for various health and beauty services near the hospital.