Brand Certified
Banfield Pet Hospital
4.0(473 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1330 W Osceola Pkwy, Kissimmee, FL
34741, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(407) 846-2330
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Kissimmee provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
473 reviews
5 stars
306
4 stars
41
3 stars
19
2 stars
17
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and lack of empathy towards pet owners.
Appointment Issues
Numerous reviews highlighted issues with appointment scheduling, including cancellations, disorganization, and long wait times.
Staff Competence
Feedback indicated a lack of professionalism and care from some staff members, particularly in handling pet health concerns.
Mixed Experiences
While some customers praised the friendly and caring nature of certain staff members, many others expressed dissatisfaction with the overall service quality.
- KPK Polingo2 days ago3.0Not sure why this is called a hospital. By appointment only most days
- CRCarme RiveraJan 28, 20265.0El personal fue muy amable con nosotros nos trataron bien un excelente trato gracias
- AAAndrea AliJan 27, 20261.0We scheduled the appointment online. We drove 45 minutes, and after we got there, the front desk didn’t assist us until 10 minutes later, to tell us that they don’t take appointments online. The availability online at this location differs from their actual spaces to attend clients.
- YFYamileth FreireJan 18, 20262.0I didn't have good impression with the vet technician. When she discharged my puppy of 15 wks old,Chase, she said he was good not good behaved. She didn't ask us about the story behind. We're adopted Chase from the animal shelter because he was left in the Petsmart store parking lot with other 5 puppies. A week after he had surgery for a hernia on his belly and to get neuter. I think the technician needs to to better trained and understand that every pet who goes to the animal hospital can have different reasons good/bad which can cause animals behavior be affected. In addition, the wait period to the pet being discharge it took a long period. I received the call today at 1:30pm stating Chase was ready for pick up. I arrived and waited 2:45pm for my puppy to be discharged. Thank you.
- JVJonathan VishnoiJan 15, 20261.0I had an extremely frustrating experience with Banfield Pet Hospital and their representative Brianna. The customer service was terrible from start to finish. Staff were dismissive, unhelpful, and showed very little empathy or urgency when it came to my pet’s needs. Communication was poor, questions were not clearly answered, and I felt rushed rather than cared for. Appointments felt disorganized, and it seemed like customer concerns were treated as an inconvenience instead of a priority. When you’re dealing with a sick or vulnerable pet, you expect compassion, professionalism, and clear guidance — none of which I received here. I would not recommend this Banfield location to anyone who wants attentive care or respectful customer service. Pets deserve better, and so do their owners.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Kissimmee?
Banfield Pet Hospital in Kissimmee operates Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they can provide referrals if needed. For emergencies outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat via the Banfield app.
What preventive care services are available at Banfield Pet Hospital in Kissimmee?
The hospital offers routine vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep pets healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, and automatically renews annually.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly with automatic withdrawal from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are notified when ready, and virtual visits for clients with Optimum Wellness Plans.
Are there nearby dining options I can visit before or after my appointment at Banfield Pet Hospital?
Yes, nearby restaurants include Five Guys for burgers and fast food, Bahama Breeze Island Grille for Caribbean cuisine and bar, Mimi's Cafe for breakfast and brunch, Logan's Roadhouse steakhouse, Hooters sports bar and American fare, The All Italian Restaurant, All Italian Market & Ristorante, and Panda Express for Chinese fast food.
What other services and stores are located near Banfield Pet Hospital that customers might find convenient?
Nearby are Navy Federal Credit Union and Bank of America for financial services, Verizon mobile phone store, Lowe's Home Improvement for home goods, Ashley Furniture, and Mattress Firm for furniture and home decor.
Are there health and beauty options near Banfield Pet Hospital in Kissimmee?
Yes, customers can visit Nature's Wax & Spa, ML Pro Nails & Spa, and Affordable Dentures or Affordable Dentures and Implants for various health and beauty services near the hospital.
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