Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Kissimmee provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
455 reviews
5 stars
299
4 stars
41
3 stars
18
2 stars
15
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, particularly with front desk staff who were described as rude and unhelpful.
Timeliness
Numerous reviews highlighted issues with long wait times for appointments and delays in service, leading to frustration among pet owners.
Veterinary Care
While some customers praised the veterinarians for their care and professionalism, others expressed dissatisfaction with the quality of care and communication regarding their pets' health.
Communication Issues
Several reviews mentioned a lack of clear communication regarding appointments, treatment plans, and follow-up care, contributing to customer frustration.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction with the care their pets received, while others felt neglected and dissatisfied.
- DCDaniel Saldivia Cabre4 days ago1.0⸻ Si pudiera dar menos estrellas, lo haría. El trato y el cobro son una grosería. Llevé a mi perro por una infección en el oído y me dieron un tratamiento diciendo que la inflamación no bajaría porque “era normal”. Cuando lo llevé a una segunda consulta, me informaron que todo había empeorado. No resuelven nada. No permiten entrar a la consulta, lo cual genera desconfianza total sobre lo que realmente hacen a puerta cerrada. También los visité por un problema de piel y solo enviaron productos que, sin un tratamiento adecuado, no iban a mejorar la condición del animal. Sinceramente, dudo que les importe la salud de las mascotas; solo quieren cobrar. Además, los supuestos beneficios de pagar una póliza no se ven por ningún lado. Al final nunca obtuve descuentos: te cobran todo como si nada. Una experiencia pésima de principio a fin.
- BBbilauNov 2, 20251.0We arranged for an in-room consultation for our dog via the clinic's website, and the confirmation explicitly indicated that it was a scheduled appointment. However, upon our arrival, we were informed that the appointment wasn't truly confirmed and that they would be unable to see us—even though we showed up on time and had the necessary documentation. To add to our frustration, when we checked the website afterward, it continued to display that appointments were available for the same time slot we had booked.
- LLLas LemNov 2, 20251.0I signed up for Banfield’s Optimum Wellness Plan online using a coupon that waived the $70+ enrollment fee and scheduled an appointment which I received an email confirmation for. The day before, I was told the appointment was actually just a “request” and had been cancelled. When I arrived for the rescheduled visit today, the staff said they couldn’t see my enrollment and asked me to re-enroll and pay the fee, even though I showed proof of my confirmation. After over an hour of waiting while they tried to sort it out, they suddenly said they could apply a different coupon after all to honor what I’d used online. By then, I’d been there for over an hour and my dog still hadn’t been seen, so I left. The whole process was disorganized, confusing, and honestly disrespectful of my time. I won’t be returning.
- VVVitalt13Nov 2, 20251.0Disrespectful and Unprofessional Employees... showed no interest in being helpful.
- CJCecy JimenezOct 17, 20253.0Additional charges were added to original quote and they change your appointment without notice, so please call prior to the appointment.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Kissimmee?
Banfield Pet Hospital in Kissimmee operates Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they can provide referrals if needed. For emergencies outside of hospital hours, please contact your local emergency hospital.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat via the Banfield app.
What preventive care services are available at Banfield Pet Hospital in Kissimmee?
The hospital offers routine vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep pets healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, and automatically renews annually.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly with automatic withdrawal from a bank account or credit card, or you can choose to pay in full at enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are notified when ready, and virtual visits for clients with Optimum Wellness Plans.
Are there nearby dining options I can visit before or after my appointment at Banfield Pet Hospital?
Yes, nearby restaurants include Five Guys for burgers and fast food, Bahama Breeze Island Grille for Caribbean cuisine and bar, Mimi's Cafe for breakfast and brunch, Logan's Roadhouse steakhouse, Hooters sports bar and American fare, The All Italian Restaurant, All Italian Market & Ristorante, and Panda Express for Chinese fast food.
What other services and stores are located near Banfield Pet Hospital that customers might find convenient?
Nearby are Navy Federal Credit Union and Bank of America for financial services, Verizon mobile phone store, Lowe's Home Improvement for home goods, Ashley Furniture, and Mattress Firm for furniture and home decor.
Are there health and beauty options near Banfield Pet Hospital in Kissimmee?
Yes, customers can visit Nature's Wax & Spa, ML Pro Nails & Spa, and Affordable Dentures or Affordable Dentures and Implants for various health and beauty services near the hospital.