Brand Certified
Banfield Pet Hospital
4.1(169 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1650 San Pablo Rd South, Jacksonville, FL
32224, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(904) 221-8721
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - San Pablo provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
169 reviews
5 stars
116
4 stars
12
3 stars
9
2 stars2
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while many customers praise the friendly and caring nature of the staff, others report rude and dismissive behavior from front desk personnel.
Quality of Care
Several reviews highlight the thoroughness and compassion of the veterinary staff, although there are serious concerns about misdiagnoses and unnecessary procedures.
Customer Service
Customers express frustration with inconsistent service, long wait times, and issues with billing and communication.
Wellness Plans
The wellness plans are appreciated by many for their cost-saving benefits, but some customers feel pressured into unnecessary upgrades.
Facility Cleanliness
While some reviews mention cleanliness, others report unsatisfactory conditions in the waiting area and concerns about overall hygiene.
- SLSam LaLanneJan 30, 20261.0Front desk staff are very rude and dismissive. Scolded me because I had an 8:30 apt and I needed to stay with my dog- she doesn’t like other people. Told me mornings were for drop off only and next time I needed to specify. I informed her that no one asked me if I needed to stay with my dog nor was I informed about the rule. Maybe the employee scheduling should ask or make the client aware of this rule- as I had only been there one time back in 2024. No apology offered. Just reiterated having to specify. The lady could have at least apologized instead of continuing to be rude to me. I literally had to ask for my receipt and my dogs medication….. I had just purchased. The Vet was really nice and attentive though.
- LSLauren ShreeroDec 3, 20255.0Staff are wonderful and great service. Thank you for taking wonderful care of our kitty Pumpkin and are labradoodle LT.
- SDSheilaa DianeeSep 17, 20255.0Entire staff is lovely and very caring towards my animals. Would recommend.
- BFBill FeldmanSep 10, 20255.0The staff is always friendly and always lets you know what they need to do and also lets you know the cost. My seems to really like them and I know when I drop him off for a appointment I know he will be well taken care of
- MCMaria CookSep 6, 20255.0Word can not express how I feel about this place. Everyone is so welcoming, always smiling and very helpful. They answer all your questions from the stuff all the way to the Vets. I love that the doctors are very friendly, always guiding you and keeping you in forms of your fur baby every step of the way. I can never thank them enough for all they do. Thank you! 🙏🏼💕
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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