Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Jacksonville Northeast provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
250 reviews
5 stars
154
4 stars
39
3 stars
13
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Customers frequently praised the staff for their knowledge, professionalism, and caring attitude towards pets.
Customer Service
While many reviews highlighted excellent customer service, there were significant complaints about long wait times and poor communication, particularly regarding appointment scheduling.
Care Quality
Overall, the quality of care for pets was well-received, but some customers reported serious concerns about misdiagnoses and inadequate treatment.
Pricing Issues
Several customers expressed dissatisfaction with pricing, particularly regarding the wellness plan and additional costs for services not covered.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding service consistency and organizational issues.
- DHDarling Hudson3 days ago2.0Banfield has drastically changed since I first went. I went yesterday because my dog was sick. I booked an appointment online at 12:30 in room because my dog is very timid and doesn’t like crates. I got a call that there was an in room at 9:30, great. I got there and waited 40 minutes to be seen in room. Then was told they were too backed up and would hold my dog for 2 hours. I said okay, I will wait as I needed to go to work after. 2.5 hours passed and the doctor called me. I asked when I could pick my dog up and I was advised that since we ran into lunch time it would be another 2 hours. I could pick her up at 2. At this point I had to go to work. I called and let them know they would just have to hold her. I picked up my dog and although sweet, I was given misinformation about what to give my dog medication wise. When I got home I noticed that it was very different and we had to call to confirm. Then on top of that, I noticed that the medication count is wrong, and this isn’t the first time. I just really wish in room appointments meant in room and if you don’t have the time to service my dog at the time don’t call people in early. I could’ve at this point did a drop off and not missed any work. Poor communication. I am on the wellness plan and don’t think I will renew next year, doesn’t feel like I’m saving much when I talk to other people about what they pay at the vet.
- RWRobert W.Jan 2, 20263.0I enjoy banfield and it’s a great place I’ve taken my dogs to get vaccines and treat them whenever I’ve had issues with them coughing. Overall, the employees are great, however I had a couple of negative interactions with Chi Chi. She had a bad attitude over the phone and wasn’t any different in person. Nevertheless, id definitely come back if the atmosphere was more positive.
- SWStacey WilliamsDec 23, 20255.0Knowledgeable staff, got me in quickly when needing immediate care. Cheeko Jose' Williams
- S-Phil SmithNov 22, 20255.0Take good care of our furkids.
- SYSaundra Young-LittletonOct 16, 20254.0Have always had good experience, professional courteous service. Relays information clearly and makes recommendations.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
Does Banfield provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to an emergency hospital if needed.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual exams, vaccines, early diagnostics, nutritional consultations, dental care, and more. It provides preventive care with automatic yearly renewal.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals or credit card charges, or you may opt to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you accompany your pet, drop-off appointments with phone updates, and virtual visits for wellness plan clients.
What are Banfield Pet Hospital's hours of operation?
They are open Monday-Friday from 7:00 AM to 6:00 PM, Saturday 7:00 AM to 5:00 PM, and Sunday 9:00 AM to 17:00 PM, with some holiday closures.
Does Banfield Pet Hospital have an app for scheduling appointments or pet care?
Yes, Banfield provides an app available on Apple App Store and Google Play for scheduling appointments and accessing remote pet care advice.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart, a pet store and pet services provider, is nearby and can be convenient for pet supplies before or after your visit to Banfield.
Are there nearby dining options near Banfield Pet Hospital for visitors?
Yes, nearby restaurants include Logan's Roadhouse, The Juicy Crab Jacksonville, Texas Roadhouse, and Sticky Fingers Ribhouse, great for a meal after your visit.
What nearby services can assist with grooming or pet care besides Banfield?
Buster The Barber and Gentlemen's Cutts offer grooming services, and while primarily for humans, they are located nearby if you want personal grooming as you care for your pet.