Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Jacksonville Northeast provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
244 reviews
5 stars
150
4 stars
39
3 stars
12
2 stars
7
1 star
36
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being professional, courteous, and caring towards their pets.
Communication Issues
Several reviews highlighted problems with communication, including long wait times on the phone and issues with appointment scheduling.
Concerns Over Care
Some customers expressed dissatisfaction with the quality of care, citing experiences where their pets' health issues were not adequately addressed.
Pricing and Policies
There were complaints about high prices and dissatisfaction with the wellness plan policies, including difficulties in canceling plans.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, appreciating the compassionate care and thoroughness of the staff.
- S-Phil Smith2 days ago5.0Take good care of our furkids.
- SYSaundra Young-LittletonOct 16, 20254.0Have always had good experience, professional courteous service. Relays information clearly and makes recommendations.
- EDEneida DiazSep 25, 20254.0The office is good, the waiting for someone to answer the phone is the worst, even when they pick up and put you on hold, I had one question and I had to wait 20 mins and I was told she was just setting up an appointment. But 20 mins just to ask a question. I hung up and called again to be told I had to wait again. I just hung up with frustration. I give them a 4 because at least going to the office they are nice. The area was clean as well. The nurse that took care of my dogs was amazing and was so caring. I wish I got her name. I gave a 4 because of her. Such a sweet heart
- SBSusan BarnettSep 4, 20255.0We had been on Wellness Plans for ten years and two years ago, we switched to a local vet since Banfield is over an hour away from us. After two years with other vets, we have switched back to Banfield. Everyone there is so knowledgeable, professional, and caring. They have very little turnover and when someone is new, it is almost always someone who has transferred in or been promoted from another Banfield location. Their vets are the best. They recently detected a problem with one of our dogs that could have been deadly after the local vet, one mile from our house, was "too busy" to see us for two weeks. The Banfield team listens and makes our dogs a priority. Also, Banfield is much less expensive than other vets, especially if you have a Wellness Plan. We regret ever leaving and are thrilled to be back in the Banfield family.
- SPSuzana PattisonSep 4, 20251.0My cat is a senior with a diagnosed pancreatitis from Banfield, she is in severe pain with another episode. Reached out for some pain medicine and they refused to fill the script. Also had no available to visit today, only a drop off. I refuse to leave my very senior cat as just a drop off. Our pets are our babies and just leaving them in pain for who knows how long is cruel—Horrible service, no heart, no help. I’m done with Banfield at river city market place. No compassion at all. I feel sad for these babies.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive care services does Banfield Pet Hospital offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy.
Does Banfield provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to an emergency hospital if needed.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual exams, vaccines, early diagnostics, nutritional consultations, dental care, and more. It provides preventive care with automatic yearly renewal.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals or credit card charges, or you may opt to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you accompany your pet, drop-off appointments with phone updates, and virtual visits for wellness plan clients.
What are Banfield Pet Hospital's hours of operation?
They are open Monday-Friday from 7:00 AM to 6:00 PM, Saturday 7:00 AM to 5:00 PM, and Sunday 9:00 AM to 17:00 PM, with some holiday closures.
Does Banfield Pet Hospital have an app for scheduling appointments or pet care?
Yes, Banfield provides an app available on Apple App Store and Google Play for scheduling appointments and accessing remote pet care advice.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
PetSmart, a pet store and pet services provider, is nearby and can be convenient for pet supplies before or after your visit to Banfield.
Are there nearby dining options near Banfield Pet Hospital for visitors?
Yes, nearby restaurants include Logan's Roadhouse, The Juicy Crab Jacksonville, Texas Roadhouse, and Sticky Fingers Ribhouse, great for a meal after your visit.
What nearby services can assist with grooming or pet care besides Banfield?
Buster The Barber and Gentlemen's Cutts offer grooming services, and while primarily for humans, they are located nearby if you want personal grooming as you care for your pet.