Banfield Pet Hospital

Reviews

• KG

  Khaled Ghazal

  Nov 15, 2025
  1.0
  Y’all are a disgrace. Absolutely the worst vet I’ve ever dealt with. My dog had a serious emergency — throwing up and bleeding — and y’all flat out refused to help. And for what? Because “you’re full”? He has an insurance plan with you, and y’all still turned your back on him. That is inexcusable. I don’t care what excuses y’all have. You’re running a business that should save lives, not deny them. I’m canceling my plan immediately, and I will make damn sure everyone I know knows how worthless and irresponsible your clinic is. Shame on you. Truly shameful.
• PN

  Petra Novak

  Nov 5, 2025
  1.0
  I came to this location after having problems with the kernan location. My dog was loosing her bark and clearly was having breathing problems. I did X-rays, blood work, everything i could. I was told my dog was fine and that it was just old age. I didn’t believe this and took her for a second opinion, not only did banfield refuse to send the records of her X-rays costing me another $400, they also sent all her paper work out of order. Come to find out, my dog has a collapsing trachea in two spots and an enlarged spleen and liver which could signify cushions disease. This is the second banfield to fail me and I’m starting to believe it’s the chain itself. They just want your money, and will tell you what you want to hear. You’ll never get to talk to a real vet, just techs who can barely answer your questions. PLEASE if you care about your pets go truly anywhere else.
• JR

  James Riley

  Oct 16, 2025
  3.0
  Sometimes they are great sometimes they suck. Staff very friendly, but at same time can get overwhelmed and not return calls
• LA

  Lauren aloia

  Oct 3, 2025
  1.0
  Disappointing Experience We’ve been bringing our first cat here since last year for all of his kitten shots and vaccines and had no issues. Recently, we adopted another kitten and brought both in for an appointment after finding out the new one had worms. When I dropped them off, I was quoted a price and told the visit would take about an hour. Instead, it ended up lasting four hours. I called three times for updates, and only then did my cats start to be seen. At no point did anyone mention that the cost would end up being more than $200 over the original quote. This created a lot of frustration, as I missed work calls while waiting around the town center from 10 a.m. to 2 p.m. When I finally picked them up, I was told they would still need additional treatment and, despite being told they were “ready,” I still had to wait. To top it off, both cats smelled strongly of urine in their carrier, which was concerning since I was told they’d be placed in rooms. I value good communication and transparency, and unfortunately, this experience fell short on both. Because of this, I’ll be seeking care elsewhere moving forward
• MK

  M K

  Oct 2, 2025
  1.0
  I never don’t see doctor. I just see some assistant . They don’t help to my dog just sell me some medication and I have to take my dog to private to doctor I’m gonna stop with this service and I don’t trust you anymore guys. and the second time they tell me, they take blood from my dog, but it’s not sure nobody don’t take blood from my dog discharge me

Frequently Asked Questions About Banfield Pet Hospital