Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Your pets deserve regular, reliable vet care. If you’re on the hunt for a new vet in Jacksonville, Banfield Pet Hospital is happy to be your pet’s wellness home! Our Jacksonville, FL, veterinary clinic is located in the Kernan Square shopping mall at the corner of Beach Boulevard and Kernan Boulevard South. With a convenient East Jacksonville location, we serve the nearby areas of East Arlington, Beach Haven, Sans Pareil, and beyond.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.5
164 reviews
5 stars
86
4 stars
19
3 stars
5
2 stars
3
1 star
51
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Numerous reviews highlighted poor communication from staff, including mixed messages and lack of updates regarding pet care.
Staff Professionalism
Several customers reported unprofessional behavior from staff, particularly at the front desk and with certain veterinarians, leading to dissatisfaction.
Quality of Care
While some customers praised the quality of care for their pets, many expressed concerns about inadequate treatment and misdiagnoses, especially for serious conditions.
Long Wait Times
Many reviews mentioned excessive wait times for appointments and pick-ups, causing frustration among pet owners.
Mixed Experiences
Feedback varied significantly, with some customers having positive experiences with specific staff members while others reported negative interactions.
- KHKieanna Hobbs3 days ago5.0If I could give Bailey at Banfield Pet Hospital more than five stars, I absolutely would. She is truly exceptional at what she does. My reactive German Shepherd girl is not an easy dog to manage, yet Bailey handled her with a level of patience, compassion, and professionalism that is incredibly hard to find. From the moment we walked in, Bailey showed an extraordinary understanding of her behavior. She never rushed her, never got flustered, and made sure she felt safe and supported every single step of the way. Her calm, gentle, and reassuring presence transformed what is normally a very stressful experience into something smooth, controlled, and genuinely positive. Bailey’s dedication to her patients is unmatched. She is attentive, skilled, loving, and truly committed to providing the highest level of care even when it requires extra time, patience, or flexibility. My girl trusted her completely, and that trust speaks volumes about Bailey’s character and expertise. I cannot express enough how grateful I am for Bailey’s kindness, understanding, and unwavering patience. She is the kind of veterinary professional every reactive or anxious dog owner dreams of finding. I HIGHLY, wholeheartedly, and without a single hesitation recommend Bailey at Banfield Pet Hospital. She is a remarkable asset to the entire clinic, and any pet in her care is receiving the very best treatment possible
- CPCaroline PerkowskiOct 14, 20251.0Poor communication and unprofessional conduct from staff. Extremely disappointed with how my pet was treated and the way in which my concerns were dismissed by the staff and veterinarian on service.
- MCMatt ChahSep 17, 20251.0Worst vet office in Jax, I don’t recommend them to anyone. The doctor/surgeon here clearly doesn’t know what he’s doing. He’ll tell you he can do a procedure and schedule you, only to turn around and say he can’t do it. Worst service.
- ADAjla DenicSep 17, 20251.0We are extremely disappointed with this animal hospital. Our dog was scheduled for neutering, and we were told the surgeon could also remove the excess skin left after the procedure. Not only did they reschedule us twice, but when the day finally came, the surgeon refused to do what we were told would be done and gave us no explanation. We walked away without the surgery because of their lack of professionalism and communication. Very frustrating and not a place I’d recommend trusting with your pet.
- MRMaria RosarioSep 8, 20255.0I have taken my two older kitty gatos, Betty White and Truffles, to see the vet for various issues and have been met with professional and courteous customer service. The staff has called to check in with each of them and I am happy I had a nice experience so far. We love our fur babies and want great care for them at a reasonable price, and I believe I have both at Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 12630 Beach Blvd, Ste 4, Jacksonville, FL 32246, in the Kernan Square shopping mall.
What are the operating hours of Banfield Pet Hospital?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals or specialty providers.
What preventive pet health services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy at all life stages.
What is an Optimum Wellness Plan at Banfield?
It's an annual preventive care plan including exams, vaccines, early diagnostics, nutrition and dental consultations, with automatic renewal unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or using the Banfield app available on both iOS and Android. Appointments are required.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What nearby dining options are available when visiting Banfield Pet Hospital?
Nearby dining includes Wok House, a Chinese and Asian restaurant; Kung Fu Tea, a bubble tea cafe; Thai Orchid offering Thai cuisine; ZENSHI Handcrafted Sushi; Shipley Do-Nuts for donuts; and Subway for sandwiches.
Are there beauty and wellness services close to Banfield Pet Hospital?
Yes, nearby options include Matrix Nails, Ciao Bella Hair, Total Hair Experience Salon, Great Clips, and The United Salons of America for beauty and salon services.
What nearby services could complement a visit to Banfield Pet Hospital?
Close by are Physical Healthcare of Jacksonville for chiropractic care, Publix Pharmacy at Kernan Square for pharmacy needs, The UPS Store for shipping and printing, and Cedars Cleaners for dry cleaning services.